[osubuckeye]

Does this surprise anyone after reading what all of us have been going through on our Camaro 12 month subscription.

Sirius Consumer Complaints Keep Streaming In As Attorneys General Investigate. For about four years state attorneys general in Connecticut and other states have been investigating consumer complaints against Sirius satellite radio service.

There is no indication when the investigation will be completed.

Jaclyn Falkowski, spokeswoman for Connecticut Attorney General George Jepsen, assured customers that the investigation is still “active and it is progressing.”

“But unfortunately we cannot comment further at this time,” she said recently, other than the fact that her office had received 40 complaints since the investigation was launched.

During that time CtWatchdog has received more complaints against Sirius than against any other national company.

There is a pattern to the complaints:

Unauthorized charges

Customer service representatives whose English is less than fluent

Promises of refunds that don’t materialize

Having to make repeated phone calls to get help with billing issues

Cancellations of service not honored

Having to spend hours talking to customer service representatives before issues are resolved, or partly resolved

Sirius has received over 3,293 complaints about billing issues in the past three years.

[SSport16]

Yeah their customer service sucks big time! When I called them a few months ago for my SRX, I was transferred like 4 times, finally spoke to someone that I could barely understand her English, I heard kids and a bunch of people sounding like they were having a party in the background, you could clearly hear she was home somewhere. It is frustrating the few times I have to deal with them, but their actual service is great!

[usmcfiredog]

Doesn't surprise me... I have always set aside a few hours when I know I have to call them. I hate talking to them for all of the above reasons.

[Tr6]

Does NOT surprise me at all. All auto manufacturers needs to drop em from getting it built in. If Chevy hadn't tied traffic and weather tagged into my navi, I wouldn't bother with XM. Satellite radio is a great feature but because of all the shit I have had to deal with since 2009... It just isn't worth it.

[tsincaat]

When you see that they only allow service cancellations over the phone you more or less know from there what to expect. Another company that is going to make it as difficult as possible to cancel your service or dispute any issues in the hopes that you won't bother due to the hassle.

I was actually looking to sign up for their online internet radio a year or two ago. You can sign up online and it's designed to be used on your phone or PC but it's impossible to actually cancel through their website. I wonder why..

[tpmotorsports]

Its a nice feature but a PITA to deal with.

In order to avoid providing them my credit card number - I recently renewed using a paper check (old school) on an annual basis. That way I'm in control of the renewal process not them.

[63falcondude]

Originally Posted by tpmotorsports

Its a nice feature but a PITA to deal with.

In order to avoid providing them my credit card number - I recently renewed using a paper check (old school) on an annual basis. That way I'm in control of the renewal process not them.

Good idea.

[Intimidator]

Originally Posted by tpmotorsports

Its a nice feature but a PITA to deal with.

In order to avoid providing them my credit card number - I recently renewed using a paper check (old school) on an annual basis. That way I'm in control of the renewal process not them.

I actually never give them or OnStar my Credit card number...they will fuss for a while and threaten service, but I continue to tell them to send me a bill and they always have! Then I pay with a check also!

[L&M CAMARO 6]

Thank goodness that I never had the dealer set up the XM service. Just said I'd pass.
I did receive many offers in the mail and on line wanting me to subscribe. NO thanks!!

[Modshack]

Originally Posted by tpmotorsports

Its a nice feature but a PITA to deal with.

In order to avoid providing them my credit card number - I recently renewed using a paper check (old school) on an annual basis. That way I'm in control of the renewal process not them.

Exactly...NEVER, EVER give them a credit card. Always insist on a paper invoice. They will start bugging you via email and phone the Day they send the bill though..

Also, Log on to your account and monitor all your subscriptions on-line if you want to stay informed about what's going on..

[Netslave]

When XM/Sirius merged they shut down a really big call center up in Canada and one in I think Ohio. Not sure but someone told me they only have one left in the US. After that 90% of their calls go to banglapakispoon or where ever. Dis es B R I AAA N how may I help you this evening (it's 10am where you are calling from...) Yeah, ok brian.

While their service is ok their customer service is so atrocious we always let the trial expire and never reup it. If their audio quality improved even by 40% and customer service by 80% we would consider it but we just stream music or use devices. The cost for XM is more than it costs us to just add data to our device plans.