ON STAR/XM RADIO - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

13GreyVert · 02-27-2013, 07:33 PM

Quote:

Originally Posted by Cybeast

e-mail smx_help yesterday got a call today fixed in a couple mins.

+1

tnxjnvbx · 02-27-2013, 07:55 PM

Need to get my trial extended too.

OC ZL1 · 02-27-2013, 09:45 PM

I have to say I was wrong about XM.

I shared the issue with my trial period and they responded in less than 24 hours. I now have a 12 trial and also 3 months of Travel Link. I didn't think they would make it right.

They exceeded my expectation.

Thanks XM!

Aquabluetoo · 02-28-2013, 09:17 PM

I bought my car sept 29th,2012 and on Jan 1,2013 they shut my radio off. By Feb 1, they had shut my XM off again. I own a 2013 ZL 1 and I never know when it will work or shut off. XM has poor customer service but I have other music. Besides, I bought the CAR!

Normagene · 02-28-2013, 09:41 PM

Quote:

Originally Posted by Aquabluetoo

I bought my car sept 29th,2012 and on Jan 1,2013 they shut my radio off. By Feb 1, they had shut my XM off again. I own a 2013 ZL 1 and I never know when it will work or shut off. XM has poor customer service but I have other music. Besides, I bought the CAR!

Give them a call 1 855 292-5573. They'll get it straightened out and give you a year from whenever you call. Might as well wait till after midnight so you'll get mar13-mar14. That's what they did for me, I was pleased and it only took five minutes or so.

OldScoolCamaro · 02-28-2013, 09:57 PM

....honestly, they are a mess. Whoever has control of that company, and whoever allows that entity to stay in control of that company, needs to be let go. It's fubar. I have made many attempts to rectify a seemingly insignificant thing with the end result being worse than before I started to try to correct a consumer problem. And that was with multiple efforts and time being put forth to correct my situation. I just caved and threw in the towel.

Camaro Fred · 02-28-2013, 10:06 PM

Quote:

Originally Posted by OldScoolCamaro

....honestly, they are a mess. Whoever has control of that company, and whoever allows that entity to stay in control of that company, needs to be let go. It's fubar. I have made many attempts to rectify a seemingly insignificant thing with the end result being worse than before I started to try to correct a consumer problem. And that was with multiple efforts and time being put forth to correct my situation. I just caved and threw in the towel.

I agree with OldScoolCamaro - It's not worth the hassle. They shut mine off after a few months, then I tried to get it back on again and it expired again before my trial was over. Very disappointing. I use my IPOD most of the time or just listen to the engine run.

Normagene · 02-28-2013, 10:31 PM

Quote:

Originally Posted by OldScoolCamaro

....honestly, they are a mess. Whoever has control of that company, and whoever allows that entity to stay in control of that company, needs to be let go. It's fubar. I have made many attempts to rectify a seemingly insignificant thing with the end result being worse than before I started to try to correct a consumer problem. And that was with multiple efforts and time being put forth to correct my situation. I just caved and threw in the towel.

Wow! Maybe I spoke to soon. Right now it's off and I have a number to call when I'm ready to get it turned on (one year) next time I get her outside weather permitting. I hope I don't have future problems. I did tell them I was very disappointed that I got shut off early. Have to say they were very polite and treated me well. I'll keep my fingers crossed, if I was paying and this happened, I'd be seriously pissed and cancel the service.

Normagene · 03-03-2013, 03:51 PM

Took the Beast out for a spin and activated or make that reactivated the XM Radio. Took about five minutes with the call and by the time I tried the channels out.

13GreyVert · 03-03-2013, 04:20 PM

I'll be honest, I've had some unfortunate interactions with xm customer service on past gm vehicles. But an email to the right place, and I got a phone call and an email saying they updated my account to give me a full year. So, props to xm customer service on this one.

Cybeast · 03-03-2013, 06:06 PM

So we get radio for 1yr but NavTraffic and Travel Link are only for 3mo?

SigEp1097 · 03-03-2013, 11:50 PM

NavTraffic and Travel Link are included for the year as well.

Normagene · 04-22-2013, 06:58 PM

What the heck? Just got a letter from XM stating some customers may not have received their Full Trial Subscription. It states "Steps have been taken to reactivate and reinstate your service for another 12 months".

Fine and dandy. But, at the top of the letter just under "Your Radio ID" is: Trial Ends: MAY 2013

What? That's not 12 months. So it looks like I have to call them AGAIN and get this straightened out before they shut me off AGAIN.

NOT A VERY WELL MANAGED BUSINESS - I enjoy XM Radio, but this is getting RIDICULOUS!

FAIRNOT LZ1 · 04-22-2013, 07:09 PM

Quote:

Originally Posted by Normagene

What the heck? Just got a letter from XM stating some customers may not have received their Full Trial Subscription. It states "Steps have been taken to reactivate and reinstate your service for another 12 months".

Fine and dandy. But, at the top of the letter just under "Your Radio ID" is: Trial Ends: MAY 2013

What? That's not 12 months. So it looks like I have to call them AGAIN and get this straightened out before they shut me off AGAIN.

NOT A VERY WELL MANAGED BUSINESS - I enjoy XM Radio, but this is getting RIDICULOUS!

Not worth it! I love it too but
They will drain your bank account for you do not give them any account info!!!

02-27-2013, 09:45 PM	#17
OC ZL1 Drives: 2013 ZL1 AGM Join Date: Mar 2012 Location: OC California Posts: 153	xM Trial I have to say I was wrong about XM. I shared the issue with my trial period and they responded in less than 24 hours. I now have a 12 trial and also 3 months of Travel Link. I didn't think they would make it right. They exceeded my expectation. Thanks XM! __________________ OC ZL1

02-28-2013, 09:17 PM	#18
Aquabluetoo Drives: 2013 Camaro ZL 1 Join Date: Dec 2009 Location: Arkansas Posts: 19 View My Garage	XM problems I bought my car sept 29th,2012 and on Jan 1,2013 they shut my radio off. By Feb 1, they had shut my XM off again. I own a 2013 ZL 1 and I never know when it will work or shut off. XM has poor customer service but I have other music. Besides, I bought the CAR!

02-28-2013, 09:57 PM	#20
OldScoolCamaro Drives: Camaro's, always have, always will. Join Date: Oct 2010 Location: Home of the brave Posts: 4,851	....honestly, they are a mess. Whoever has control of that company, and whoever allows that entity to stay in control of that company, needs to be let go. It's fubar. I have made many attempts to rectify a seemingly insignificant thing with the end result being worse than before I started to try to correct a consumer problem. And that was with multiple efforts and time being put forth to correct my situation. I just caved and threw in the towel. __________________ In Scott We Trust...all others must show proof.

03-03-2013, 11:50 PM	#26
SigEp1097 Release the Kraken Drives: 2013 ZL1 Convertible, 2003 Audi RS6 Join Date: Sep 2012 Location: Evansville, IN Posts: 137 View My Garage	NavTraffic and Travel Link are included for the year as well. __________________

02-27-2013, 07:55 PM	#16
tnxjnvbx Drives: bmw Join Date: Feb 2013 Location: see you Posts: 6	Need to get my trial extended too.

03-03-2013, 03:51 PM	#23
Normagene Drives: 2013 Ashen Gray M6 ZL1 Join Date: Sep 2012 Location: South Eastern, Mass Posts: 2,615 View My Garage	Took the Beast out for a spin and activated or make that reactivated the XM Radio. Took about five minutes with the call and by the time I tried the channels out.

03-03-2013, 04:20 PM	#24
13GreyVert Drives: Grey Vert Join Date: Nov 2012 Location: Nashville Posts: 44	I'll be honest, I've had some unfortunate interactions with xm customer service on past gm vehicles. But an email to the right place, and I got a phone call and an email saying they updated my account to give me a full year. So, props to xm customer service on this one.

03-03-2013, 06:06 PM	#25
Cybeast Drives: 2013 Victory Red ZL1 #1562 Join Date: Jan 2013 Location: Iowa Posts: 75	So we get radio for 1yr but NavTraffic and Travel Link are only for 3mo?

04-22-2013, 06:58 PM	#27
Normagene Drives: 2013 Ashen Gray M6 ZL1 Join Date: Sep 2012 Location: South Eastern, Mass Posts: 2,615 View My Garage	What the heck? Just got a letter from XM stating some customers may not have received their Full Trial Subscription. It states "Steps have been taken to reactivate and reinstate your service for another 12 months". Fine and dandy. But, at the top of the letter just under "Your Radio ID" is: Trial Ends: MAY 2013 What? That's not 12 months. So it looks like I have to call them AGAIN and get this straightened out before they shut me off AGAIN. NOT A VERY WELL MANAGED BUSINESS - I enjoy XM Radio, but this is getting RIDICULOUS!