Convertible problems. Frustrated with GM - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

SOMKNRS · 07-17-2014, 10:31 AM

I am writing because I am very frustrated with the service I have received on a recall through General Motors. My Grandfather passed away in March and I inherited his 2011 convertible Camaro. My Grandfather lived in Florida and he received a recall on the convertible top. Since I live in Michigan, I had my mother take the car to the local dealership in Florida. I wanted to ensure that the recall on the convertible top was completed before the 3 year warranty on the car expired. The repairs to the top were allegedly made, and in April, I flew down to Florida and drove the car back home to Michigan. Just recently, I started to notice marks and a small hole in the top.
I took the car to the local dealership in Michigan to see what could be done to repair the roof again. I was told because the recall work was done in Florida and because the three year warranty had expired, that I would have to take the car back to the dealership in Florida to be repaired. This is absolutely ludicrous. I should be able to take my vehicle to any GM dealership and the warranty work should be guaranteed no matter which dealership performed the repair. This was a recall to start with and a quality issue that should have been addressed before the car even left the factory. Doesn’t GM stand behind the quality of their products or their repairs? My Grandfather had this car for almost 3 years and he drove it with the top down all the time and didn’t have any problems. I have only had the car for 2 months after the recall repair was completed, and now I am having issues. The problem with the convertible top needs to be addressed now before it gets worse. I am extremely frustrated with this entire process and I am asking any guidance to help me resolve this problem.

Mean Green Z28 · 07-17-2014, 10:40 AM

does that spot look like it's worn due to the mechanism? Looks almost like someone hit it with something (from the pics)

SOMKNRS · 07-17-2014, 11:07 AM

Looks like it is rubbing on something when the top is down.

Angrybird 12 · 07-17-2014, 11:21 AM

Contact Chevrolet customer service in here through PM, maybe they can assist. The dealer you took it to, may just be not wanting to fool with it.
By the way there was no recall on the tops, only a TSB.

SOMKNRS · 07-17-2014, 12:58 PM

Thanks I will do that.

Ruebernard · 07-17-2014, 05:08 PM

Quote:

Originally Posted by Angrybird 12

Contact Chevrolet customer service in here through PM, maybe they can assist. The dealer you took it to, may just be not wanting to fool with it.
By the way there was no recall on the tops, only a TSB.

I ended up calling GM's executive office after being strung along by and lied to by the dealership and the GM "Customer Service" people. I ended up paying $500 for the replacement canvas even after my vert had the similar "repair" done in June of 2012 by the previous owner. I was able to get a 2year/24,000 mile component coverage letter, which I still don't have in my possession. Takes an act of congress but be polite and firm and be very clear in your expectations.
Good luck.

SOMKNRS · 07-17-2014, 08:06 PM

Thanks I will not give up. The top was fine until they did the 12052 recall. They told me it had to be done.

rangomr · 07-20-2014, 05:47 PM

Quote:

Originally Posted by SOMKNRS

Thanks I will not give up. The top was fine until they did the 12052 recall. They told me it had to be done.

What is this 12052 Recall , you are talking about? I'm very interested in what the step you have taken to correct our top problems. Thanking you in advance Michael Rhyne in South Boston, Va.

Mpsmith1 · 07-28-2014, 05:49 PM

Quote:

Originally Posted by rangomr

What is this 12052 Recall , you are talking about? I'm very interested in what the step you have taken to correct our top problems. Thanking you in advance Michael Rhyne in South Boston, Va.

There was no recall. That is the number of the Program Bulletin as part of GM's "Customer Satisfaction Program". Here are the details...

http://www.camaro5.com/forums/attach...6&d=1333642150

SOMKNRS · 07-29-2014, 01:50 PM

After opening a ticket and waiting over a week finally had to call GM customer service 2 times before the customer service manager would call me. He told me to call him before I brought the car in so he could look at it a report back to GM. This guy never seems to be in I left messages and still waiting. Looks like I will be calling the 800 back to see if I can take it to a different dealership. Not a very good experience so far. Keep you updated.

Baba · 07-29-2014, 03:51 PM

Quote:

Originally Posted by SOMKNRS

After opening a ticket and waiting over a week finally had to call GM customer service 2 times before the customer service manager would call me. He told me to call him before I brought the car in so he could look at it a report back to GM. This guy never seems to be in I left messages and still waiting. Looks like I will be calling the 800 back to see if I can take it to a different dealership. Not a very good experience so far. Keep you updated.

Please remain patient. I and others here realize you've been encountering a good deal of frustration over the issue with your Grandfather's 'vert but things will get resolved. We didn't get this far in life by accident. One day at a time. Slow and steady wins the race.

The issue will get resolved and you'll have a wonderful convertible - in proud memory of your Grandfather.

SOMKNRS · 08-26-2014, 03:58 PM

After over a month long process I just got information back from the dealership today that GM has given them the ok to replace my top. I have to pay 10% of the replacement cost and they will give me a 2 year warranty on the new top. It has been a long battle and I wouldn’t take no for answer. It took a little help from an insider but I am happy with the end results. The car is scheduled to go in on September 8 and I was told it would take 2 to 3 days. I will post pic’s when it is complete. I know my GrandFather would be happy and he wanted me to have many years of motoring with the top down.

Chevrolet Customer Svc · 08-26-2014, 08:16 PM

Quote:

Originally Posted by SOMKNRS

After over a month long process I just got information back from the dealership today that GM has given them the ok to replace my top. I have to pay 10% of the replacement cost and they will give me a 2 year warranty on the new top. It has been a long battle and I wouldn’t take no for answer. It took a little help from an insider but I am happy with the end results. The car is scheduled to go in on September 8 and I was told it would take 2 to 3 days. I will post pic’s when it is complete. I know my GrandFather would be happy and he wanted me to have many years of motoring with the top down.

SOMKNRS,

Thanks for the update as I was interested in finding out how your August 11th appointment went. I'm happy you're satisfied with the replacement top and additional two years of warranty. Let me know how it all turns out.

Kindly,

William R.
Chevrolet Customer Care

SOMKNRS · 09-08-2014, 09:14 AM

Dropped the car off today to have the new top installed.

07-17-2014, 10:31 AM	#1
SOMKNRS Drives: 2010 camaro aqua blue metallic Join Date: Oct 2010 Location: Michigan Posts: 74 View My Garage	Convertible problems. Frustrated with GM I am writing because I am very frustrated with the service I have received on a recall through General Motors. My Grandfather passed away in March and I inherited his 2011 convertible Camaro. My Grandfather lived in Florida and he received a recall on the convertible top. Since I live in Michigan, I had my mother take the car to the local dealership in Florida. I wanted to ensure that the recall on the convertible top was completed before the 3 year warranty on the car expired. The repairs to the top were allegedly made, and in April, I flew down to Florida and drove the car back home to Michigan. Just recently, I started to notice marks and a small hole in the top. I took the car to the local dealership in Michigan to see what could be done to repair the roof again. I was told because the recall work was done in Florida and because the three year warranty had expired, that I would have to take the car back to the dealership in Florida to be repaired. This is absolutely ludicrous. I should be able to take my vehicle to any GM dealership and the warranty work should be guaranteed no matter which dealership performed the repair. This was a recall to start with and a quality issue that should have been addressed before the car even left the factory. Doesn’t GM stand behind the quality of their products or their repairs? My Grandfather had this car for almost 3 years and he drove it with the top down all the time and didn’t have any problems. I have only had the car for 2 months after the recall repair was completed, and now I am having issues. The problem with the convertible top needs to be addressed now before it gets worse. I am extremely frustrated with this entire process and I am asking any guidance to help me resolve this problem. Attached Images

07-17-2014, 10:40 AM	#2
Mean Green Z28 Drives: 2010 2SS Join Date: Aug 2013 Location: Annapolis, MD Posts: 941 View My Garage	does that spot look like it's worn due to the mechanism? Looks almost like someone hit it with something (from the pics) __________________ 2010 2SS - CAI Intake, ADM Scoop, RotoFab Washer relo. LT Headers and off-road pipes, X-pipe, Muffler Deletes, ZL1 Spoiler, Technostalgia Tail-lights '98 T/A (Sold) - Forged 6.0ltr, MS3, P&P'd Heads/Valves, 90MM FAST/TB, Headers, 3" Y-pipe, 4" Mufflex Catback. Koni Adjustables w/GC coilovers (550/175), Strano Sway Bars '94 Z28 (Sold) ... LS1 swap (basically same setup as the T/A), TH350/3500 stall ... swapped it all into the T/A -- >> Some of my Projects My Fquick Page

07-17-2014, 11:21 AM	#4
Angrybird 12 7 year Cancer Survivor! Drives: 17 Cruze RS, 07 G6 GT, 99 Astro Join Date: Dec 2007 Location: East Tennessee Posts: 21,547	Contact Chevrolet customer service in here through PM, maybe they can assist. The dealer you took it to, may just be not wanting to fool with it. By the way there was no recall on the tops, only a TSB. __________________ Cancer's a bitch! Enjoy life while you can! LIVE, LOVE, DRIVE... The Bird is the word!

07-17-2014, 11:07 AM	#3
SOMKNRS Drives: 2010 camaro aqua blue metallic Join Date: Oct 2010 Location: Michigan Posts: 74 View My Garage	Looks like it is rubbing on something when the top is down.

07-17-2014, 12:58 PM	#5
SOMKNRS Drives: 2010 camaro aqua blue metallic Join Date: Oct 2010 Location: Michigan Posts: 74 View My Garage	Thanks I will do that.

07-17-2014, 08:06 PM	#7
SOMKNRS Drives: 2010 camaro aqua blue metallic Join Date: Oct 2010 Location: Michigan Posts: 74 View My Garage	Thanks I will not give up. The top was fine until they did the 12052 recall. They told me it had to be done.

07-29-2014, 01:50 PM	#10
SOMKNRS Drives: 2010 camaro aqua blue metallic Join Date: Oct 2010 Location: Michigan Posts: 74 View My Garage	After opening a ticket and waiting over a week finally had to call GM customer service 2 times before the customer service manager would call me. He told me to call him before I brought the car in so he could look at it a report back to GM. This guy never seems to be in I left messages and still waiting. Looks like I will be calling the 800 back to see if I can take it to a different dealership. Not a very good experience so far. Keep you updated.

08-26-2014, 03:58 PM	#12
SOMKNRS Drives: 2010 camaro aqua blue metallic Join Date: Oct 2010 Location: Michigan Posts: 74 View My Garage	After over a month long process I just got information back from the dealership today that GM has given them the ok to replace my top. I have to pay 10% of the replacement cost and they will give me a 2 year warranty on the new top. It has been a long battle and I wouldn’t take no for answer. It took a little help from an insider but I am happy with the end results. The car is scheduled to go in on September 8 and I was told it would take 2 to 3 days. I will post pic’s when it is complete. I know my GrandFather would be happy and he wanted me to have many years of motoring with the top down.

09-08-2014, 09:14 AM	#14
SOMKNRS Drives: 2010 camaro aqua blue metallic Join Date: Oct 2010 Location: Michigan Posts: 74 View My Garage	Dropped the car off today to have the new top installed.