ON STAR/XM RADIO - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Normagene · 02-22-2013, 12:02 PM

I know it's posted here somewhere, just spent 30 minutes trying to find it, but I'm not sure of what the free trial periods are for:

On Star - Six months?

XM Radio - One year?

For the ZL1 - Does that sound right?

Thanks

G-Oil Guy · 02-22-2013, 12:15 PM

Yup

Normagene · 02-22-2013, 12:28 PM

Thanks, I keep getting junk mail to renew or extend the radio and its only been six months. Probably should see if I'm still connected, remember reading about some folks having it shut off after only six months when it should have been one year. Again, thanks.

PNYSLAR · 02-22-2013, 01:07 PM

Got my letter from SiriusXM yesterday explaining that the original time frame for trial membership on my 2012 was incorrect and S/B 1 year and not 3 months

SamHouseIII · 02-22-2013, 01:51 PM

http://www.camaro5.com/forums/showthread.php?t=271575

SXM_Help · 02-25-2013, 11:56 AM

Hi there-

Could you send me an email with your contact information (phone number, name on the account, and if you have it, the account number) to SXM_Help@siriusxm.com, so we can make sure you're receiving the correct length of time for your trial.

Thanks,
SiriusXM Digital Care Team

Quote:

Originally Posted by Normagene

Thanks, I keep getting junk mail to renew or extend the radio and its only been six months. Probably should see if I'm still connected, remember reading about some folks having it shut off after only six months when it should have been one year. Again, thanks.

Jer4251 · 02-25-2013, 08:59 PM

my 2013 window sticker says 1 year xm, but on setup with xm they only set me up for 3 months. even after i told them i thought it was for 1 year. I had later found the window sticker and confirmed i was right. Need to get my trial extended too.

SigEp1097 · 02-25-2013, 09:07 PM

Quote:

Originally Posted by Jer4251

my 2013 window sticker says 1 year xm, but on setup with xm they only set me up for 3 months. even after i told them i thought it was for 1 year. I had later found the window sticker and confirmed i was right. Need to get my trial extended too.

I had the same problem. Send an e-mail with regards to the problem to sxm_help@siriusxm.com. You will get a call from Jenna Campbell within a day; she will take care of everything for you within ten or so minutes.

FINALLYSATISFIED · 02-25-2013, 09:14 PM

Say if you bought a brand new 1LE then traded it in for a used ZL1? Anyway to get 6 months-year? Since I did in fact buy a 1LE but only had it for 2 weeks?

SXM_Help · 02-27-2013, 11:36 AM

Hi there-

Yes, could you send me an email with your contact information to sxm_help@siriusxm.com, so we can give you a call and help.

Thanks!
SiriusXM Digital Care Team

Quote:

Originally Posted by Jer4251

my 2013 window sticker says 1 year xm, but on setup with xm they only set me up for 3 months. even after i told them i thought it was for 1 year. I had later found the window sticker and confirmed i was right. Need to get my trial extended too.

SXM_Help · 02-27-2013, 11:37 AM

Hi there-
I'm glad we could help! Feel free to reach out to Jenna, or send us an email again, if you have any other questions, or concerns.

Enjoy!
SiriusXM Digital Care Team

Quote:

Originally Posted by SigEp1097

I had the same problem. Send an e-mail with regards to the problem to sxm_help@siriusxm.com. You will get a call from Jenna Campbell within a day; she will take care of everything for you within ten or so minutes.

Normagene · 02-27-2013, 11:49 AM

Quote:

Originally Posted by SXM_Help

Hi there-

Could you send me an email with your contact information (phone number, name on the account, and if you have it, the account number) to SXM_Help@siriusxm.com, so we can make sure you're receiving the correct length of time for your trial.

Thanks,
SiriusXM Digital Care Team

Yeah, I've got to do that today. Slithered the Beast out of its dungeon yesterday, finally sunny and 42%, first ride in like three weeks, and after an hour or so of just listening to her purring I finally turned on the radio and no stations. Only the promo and ID station. Pretty disappointing so many ZL1 owners have to go thru this, and for me personally, this is the kinda thing that turns me OFF about a business that's not taking care of its business. I shouldn't have to go through this process. Makes me wonder how many don't realize they have a year, get shut off early or renew just before they get shut off and lose six months. Bet ya SirusXM doesn't say anything and just let's them renew and six months of free service just disappears. Very Disappointing.

Normagene · 02-27-2013, 04:13 PM

Well went on line to fix this problem, but that was more of a headache so I called instead. They will reactivate next time I can get the car outside. Gave me a Hotline number to call. Will expire Feb 2014, so that was nice, glad they took care of it no questions asked. Well they did try to sell me some special going on, but other than that I'm all set!

Cybeast · 02-27-2013, 05:44 PM

e-mail smx_help yesterday got a call today fixed in a couple mins.

02-22-2013, 12:02 PM	#1
Normagene Drives: 2013 Ashen Gray M6 ZL1 Join Date: Sep 2012 Location: South Eastern, Mass Posts: 2,615 View My Garage	ON STAR/XM RADIO I know it's posted here somewhere, just spent 30 minutes trying to find it, but I'm not sure of what the free trial periods are for: On Star - Six months? XM Radio - One year? For the ZL1 - Does that sound right? Thanks

02-22-2013, 12:15 PM	#2
G-Oil Guy Where am I? Drives: Zoe the ZL1, 2012 Frontier Join Date: Apr 2011 Location: Mars, PA Posts: 6,071	Yup __________________ FOR SALE: 2013 ZL1 Message me if interested

02-22-2013, 01:07 PM	#4
PNYSLAR Summit White 2012 ZL1 M6 Drives: 2010 BLACK 2SS/RS M6 Delvd 8/24/9 Join Date: Jul 2008 Location: Elkmont, Alabama Posts: 435	Got my letter from SiriusXM yesterday explaining that the original time frame for trial membership on my 2012 was incorrect and S/B 1 year and not 3 months __________________ 2012 Summit White ZL1 Manual 6sp Blk 10 spoke, "Thanks Champion Chevrolet" delivered 6/9/2012 #1588

02-22-2013, 01:51 PM	#5
SamHouseIII I Carry! Drives: 2013 CRT ZL1 Join Date: Jul 2011 Location: Fletcher, Ok Posts: 2,722	http://www.camaro5.com/forums/showthread.php?t=271575 __________________ I am a Modaholic!! Please Help!! Do Not feed my addicition....See build... http://www.camaro5.com/forums/showthread.php?t=261540 From Oklahoma, Join us on Facebook https://www.facebook.com/groups/okcamaros/

02-25-2013, 08:59 PM	#7
Jer4251 Camaro Addict Drives: too many Join Date: Sep 2009 Location: 912 Posts: 1,274	my 2013 window sticker says 1 year xm, but on setup with xm they only set me up for 3 months. even after i told them i thought it was for 1 year. I had later found the window sticker and confirmed i was right. Need to get my trial extended too. __________________ 1990 IROC-Z Vert LS 1996 SS Vert LT4 1992 Z28 Z03 T5 1992 Z28 Z03 L98 2018 Sierra Denali 6.2 1997 Z28 Z4C 1995 Z28

02-22-2013, 12:28 PM	#3
Normagene Drives: 2013 Ashen Gray M6 ZL1 Join Date: Sep 2012 Location: South Eastern, Mass Posts: 2,615 View My Garage	Thanks, I keep getting junk mail to renew or extend the radio and its only been six months. Probably should see if I'm still connected, remember reading about some folks having it shut off after only six months when it should have been one year. Again, thanks.

02-25-2013, 09:14 PM	#9
FINALLYSATISFIED Est.1775 Drives: '15 Challenger Hellcat (sold) Join Date: Sep 2009 Location: SoCal Posts: 5,502	Say if you bought a brand new 1LE then traded it in for a used ZL1? Anyway to get 6 months-year? Since I did in fact buy a 1LE but only had it for 2 weeks?

02-27-2013, 04:13 PM	#13
Normagene Drives: 2013 Ashen Gray M6 ZL1 Join Date: Sep 2012 Location: South Eastern, Mass Posts: 2,615 View My Garage	Well went on line to fix this problem, but that was more of a headache so I called instead. They will reactivate next time I can get the car outside. Gave me a Hotline number to call. Will expire Feb 2014, so that was nice, glad they took care of it no questions asked. Well they did try to sell me some special going on, but other than that I'm all set!

02-27-2013, 05:44 PM	#14
Cybeast Drives: 2013 Victory Red ZL1 #1562 Join Date: Jan 2013 Location: Iowa Posts: 75	e-mail smx_help yesterday got a call today fixed in a couple mins.