Say goodbye to my Synergy Green 2011 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

steel insane · 09-06-2011, 11:42 AM

Let me state that I really went out of my way to buy this green car. My #1 color choice. I drove 3 hours one way to pick it up.

The saga:

About 2 months after I had it, I started to notice a large amount of stone chips on the nose (30-40+). It looked like I'd owned the car for 5-6 years.

I took it to the local Chevy dealer and of course, they couldn't fix it under warranty. I files a support issue with GM and they finally agreed to paint the nose.

Take the car in, they painted it (the body guy said the nose was improperly paint at the factory which is why the paint came off so easily), but one major issue. The paint didn't match. Close but the off by a couple shades.

I brought the dealer body guys out, they looked at it, and said it didn't match. They call in PPG, GM, & another paint supplier to look at it and they said it didn't match. They try some different formulas (5 of them) on a test panel. All different shades and none of them matched.

After 3months of trial & errors, the GM area rep said "oh well, there's nothing more he could do. You''l have to live with it." Ah, wrong! I filed a lemon law suit, wrote a very informative letter to the GM president, and in 48 hours, GM settles by taking in my Green 2011 and offering me any color 2012 (ordered to the same options as the 2011).

So goodbye Green Camaro & hello Black one.

Haven't decided if I'm gonna keep it as of yet. GM really didn't make a Chevy supporter by their actions. Love the car, not sold on the company ...

rberns · 09-06-2011, 12:08 PM

hmm...that sucks. SG is a head turner. Good luck at keeping your black one clean!

IROCanSS · 09-06-2011, 12:12 PM

Wow, lemon it so quickly over paint? Lemon law is usually for serious issues.

stikSS · 09-06-2011, 12:14 PM

Well... after reading similar incidents from other members, with other issues and filing lemon law, writing letters, etc. they were lucky to get any type of support, so for you to get a replacement vehicle over paint.... I would say you're fairly lucky and I think thats a company backing the product and satisfying a customer. Thats my .02

TheHorse13 · 09-06-2011, 12:14 PM

I'm more shocked/impressed that you:

1) Got a valid mailing address for the president of GM
2) He actually read your letter
3) The lawyers looked it over and made a decision in 48 hours

S-eatin-grin · 09-06-2011, 12:14 PM

Quote:

Originally Posted by steel insane

Let me state that I really went out of my way to buy this green car. My #1 color choice. I drove 3 hours one way to pick it up.

The saga:

About 2 months after I had it, I started to notice a large amount of stone chips on the nose (30-40+). It looked like I'd owned the car for 5-6 years.

I took it to the local Chevy dealer and of course, they couldn't fix it under warranty. I files a support issue with GM and they finally agreed to paint the nose.

Take the car in, they painted it (the body guy said the nose was improperly paint at the factory which is why the paint came off so easily), but one major issue. The paint didn't match. Close but the off by a couple shades.

I brought the dealer body guys out, they looked at it, and said it didn't match. They call in PPG, GM, & another paint supplier to look at it and they said it didn't match. They try some different formulas (5 of them) on a test panel. All different shades and none of them matched.

After 3months of trial & errors, the GM area rep said "oh well, there's nothing more he could do. You''l have to live with it." Ah, wrong! I filed a lemon law suit, wrote a very informative letter to the GM president, and in 48 hours, GM settles by taking in my Green 2011 and offering me any color 2012 (ordered to the same options as the 2011).

So goodbye Green Camaro & hello Black one.

Haven't decided if I'm gonna keep it as of yet. GM really didn't make a Chevy supporter by their actions. Love the car, not sold on the company ...

Not a fan??? Sounds like they tried pretty hard to me to make things right. I would have just expected them to repaint the whole car if they couldn't get it to match. Maybe I'd be upset with the service manager but not GM. Pretty damn good of GM to offer a whole new car if you ask me...but hey, some folks you just can't please.

SSYED · 09-06-2011, 12:15 PM

This go around will you be putting a clear bra on the front facia?

pincoin · 09-06-2011, 12:16 PM

I'm surprised you got a new car for that! That is great!

IROCanSS · 09-06-2011, 12:16 PM

Quote:

Originally Posted by TheHorse13

I'm more shocked/impressed that you:

1) Got a valid mailing address for the president of GM
2) He actually read your letter
3) The lawyers looked it over and made a decision in 48 hours

I call

on getting a new car over the paint on the bumper.

SS_Matt · 09-06-2011, 12:17 PM

Quote:

Originally Posted by TheHorse13

I'm more shocked/impressed that you:

1) Got a valid mailing address for the president of GM
2) He actually read your letter
3) The lawyers looked it over and made a decision in 48 hours

SamHouseIII · 09-06-2011, 12:17 PM

Quote:

Originally Posted by TheHorse13

I'm more shocked/impressed that you:

1) Got a valid mailing address for the president of GM
2) He actually read your letter
3) The lawyers looked it over and made a decision in 48 hours

monstertodd · 09-06-2011, 12:19 PM

I'd say GM actually did you right by offering you a new 2012 over paint chips. In this particular instance, they took care of the customer (you) better than I think I've ever heard.

Your letter must have been awfully persuasive.

chevy 3 · 09-06-2011, 12:22 PM

How are you disappointed in gm????? Your getting a new car no

TheHorse13 · 09-06-2011, 12:23 PM

The lemon law process is pretty long from what I remember. I had to deal with it in New Jersey years back, and it took forever. Mine was for a faulty fuel gauge in a Jeep Wrangler and after about 10 visits to the dealer and the entire lemon law process, all I got out of it was the corrected fuel gauge and one month's car payment back.

If you got a new car for an appearance issue then you hit a home run. If you got a decision in 48 hours on top of that, then you hit a grand slam.

09-06-2011, 12:08 PM	#2
rberns Drives: 2011 Camaro 2SS/RS Join Date: Apr 2011 Location: US Posts: 3,291 View My Garage	hmm...that sucks. SG is a head turner. Good luck at keeping your black one clean! __________________ 2011 Camaro 2SS/RS, Circle D 3200, ADM Transmission Cooler, BTR Valvetrain, Cam Motion .621 .595 228/244 113+4, ARH 1 7/8 full exhaust, Cold Air Inductions, Katech C5R TC, Melling HV, BTR SLR lifters, Trunion Upgrade, LS2 Dampner, LS9 head gaskets, Bo White PTB, MM can, GFX, Subs, B&M Deep transmission pan, Holley fuel rail, Proform valve covers, relocated coil packs

09-06-2011, 12:14 PM	#4
stikSS 9691 & 97586 Drives: 2010 SS, 1999 SS, 1993 Z28 Join Date: Mar 2009 Location: Sanford, NC Posts: 2,814 View My Garage	Well... after reading similar incidents from other members, with other issues and filing lemon law, writing letters, etc. they were lucky to get any type of support, so for you to get a replacement vehicle over paint.... I would say you're fairly lucky and I think thats a company backing the product and satisfying a customer. Thats my .02 __________________ http://www.camarosouth.com camarosouth@hotmail.com

09-06-2011, 12:15 PM	#7
SSYED Future SS owner Drives: 2003 Maxima GLE Join Date: Feb 2011 Location: Ft. Worth, Texas Posts: 94 View My Garage	This go around will you be putting a clear bra on the front facia? __________________ Speed Kills, drive a Honda and live forever.

09-06-2011, 12:16 PM	#8
pincoin Camaro owner since 1982 Drives: 2012 Camaro 2SS-RS Conv IBM L99 Join Date: Jul 2009 Location: PA Posts: 1,651	I'm surprised you got a new car for that! That is great! __________________ 2012 Camaro RS-SS Conv IBM, L99 1968 Camaro RS Coupe 327 AT 1968 Camaro RS-SS Conv, sold 1993

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09-06-2011, 11:42 AM	#1
steel insane Drives: 2012 2LT Black (Vengeance) Join Date: Mar 2010 Location: pa Posts: 637	Say goodbye to my Synergy Green 2011 Let me state that I really went out of my way to buy this green car. My #1 color choice. I drove 3 hours one way to pick it up. The saga: About 2 months after I had it, I started to notice a large amount of stone chips on the nose (30-40+). It looked like I'd owned the car for 5-6 years. I took it to the local Chevy dealer and of course, they couldn't fix it under warranty. I files a support issue with GM and they finally agreed to paint the nose. Take the car in, they painted it (the body guy said the nose was improperly paint at the factory which is why the paint came off so easily), but one major issue. The paint didn't match. Close but the off by a couple shades. I brought the dealer body guys out, they looked at it, and said it didn't match. They call in PPG, GM, & another paint supplier to look at it and they said it didn't match. They try some different formulas (5 of them) on a test panel. All different shades and none of them matched. After 3months of trial & errors, the GM area rep said "oh well, there's nothing more he could do. You''l have to live with it." Ah, wrong! I filed a lemon law suit, wrote a very informative letter to the GM president, and in 48 hours, GM settles by taking in my Green 2011 and offering me any color 2012 (ordered to the same options as the 2011). So goodbye Green Camaro & hello Black one. Haven't decided if I'm gonna keep it as of yet. GM really didn't make a Chevy supporter by their actions. Love the car, not sold on the company ...

09-06-2011, 12:12 PM	#3
IROCanSS Account Suspended Drives: 89 IROC 350 Join Date: Mar 2009 Location: Back roads, southern Ohio Posts: 12,504 View My Garage	Wow, lemon it so quickly over paint? Lemon law is usually for serious issues.

09-06-2011, 12:14 PM	#5
TheHorse13 Drives: 2011 Black SS M6 Join Date: Oct 2010 Location: Harpers Ferry, WV Posts: 1,116	I'm more shocked/impressed that you: 1) Got a valid mailing address for the president of GM 2) He actually read your letter 3) The lawyers looked it over and made a decision in 48 hours

09-06-2011, 12:19 PM	#12
monstertodd Drives: 2010 Cyber Grey Metallic 2SS/RS M6 Join Date: Nov 2009 Location: Tega Cay, South Carolina Posts: 4,032 View My Garage	I'd say GM actually did you right by offering you a new 2012 over paint chips. In this particular instance, they took care of the customer (you) better than I think I've ever heard. Your letter must have been awfully persuasive.

09-06-2011, 12:22 PM	#13
chevy 3 NEcamaro5 Drives: Black 2ss rs 1LE Join Date: Apr 2009 Location: mass Posts: 4,328 View My Garage	How are you disappointed in gm????? Your getting a new car no

09-06-2011, 12:23 PM	#14
TheHorse13 Drives: 2011 Black SS M6 Join Date: Oct 2010 Location: Harpers Ferry, WV Posts: 1,116	The lemon law process is pretty long from what I remember. I had to deal with it in New Jersey years back, and it took forever. Mine was for a faulty fuel gauge in a Jeep Wrangler and after about 10 visits to the dealer and the entire lemon law process, all I got out of it was the corrected fuel gauge and one month's car payment back. If you got a new car for an appearance issue then you hit a home run. If you got a decision in 48 hours on top of that, then you hit a grand slam.