Fed up - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

BowtieBelle · 09-14-2011, 02:33 PM

Alright, forgive me for the long and rambling post. I'm just so livid. Let me give you a little backstory.

My car had a rough life before she and I met. When they backed her off of the truck at the dealership, they ripped up the bumper cover and it had to be replaced.

Then, there was a nasty hail storm at the dealership which really messed her up-- they had to get a new hood, roof and trunk lid, and fix dents in the fenders.

When I bought her, they disclosed all of this to me. The car had just been painted; no worries. It looked good. Because they don't have an in house body shop they had to source it out but it looked alright. Fast-forward a few days later.

You may have seen my other thread about the hood issue; it got dye-back and was dull and there were circles showing up in it. So they sent it back to the guy who did it originally to have him fix it. For a couple of days it looked great.

Now the paint is lifting. He didn't strip it completely and repaint it, and the new paint got under the old paint and had some kind of reaction so there are huge circular blemishes all over the hood again. The other dealer told me it sometimes takes a couple of days of curing for this to show up which is why I didn't notice it right away when I picked up the car from the paint shop last week.

In addition, on the fenders you can see where the paintless dent repair was done (according to another Chevy dealer I went to for a second opinion) and it's causing cracks in the paint and bubbles in it.

And now the bumper cover, which was painted by someone else, has orange peel and there are places where dirt got under the primer so now it is starting to bubble and show spots on it, too. I'd take pics-- I've tried-- but with my iPhone it's just not showing up.

In any event, I'm absolutely freaking out over this. I've had these issues fixed-- some of them TWICE-- and my poor car is still not right. Do any of you have any advice? The dealer wants to send it back to the guy that painted it again. I don't want that

@#$% GOON

TOUCHING MY CAR AGAIN. Because he is OBVIOUSLY INCOMPETENT. What do I do? It's not warrantied by GM, obviously, because it isn't factory paint. And I can't afford to have someone else re-paint the entire damn front end of my BRAND NEW CAR.

I'm just sick over this

Any advice, guys?

scythezo6 · 09-14-2011, 02:37 PM

Damn when they mentioned all the damage that happened to the car before you took it, you should have declined the car and gotten another.

BowtieBelle · 09-14-2011, 02:39 PM

Quote:

Originally Posted by scythezo6

Damn when they mentioned all the damage that happened to the car before you took it, you should have declined the car and gotten another.

I wanted IBM; it's my absolute favorite color in the world. They gave me a decent deal (factory incentive) on it and it was the only color I wanted, and at that point the color was on hold because of the Tsunami and you couldn't order it. I couldn't find one anywhere within 500 miles and couldn't afford to have one shipped and I needed a car right then because my Tahoe had blown up.

SSSugar · 09-14-2011, 02:40 PM

Why did they send it offsite? Don't they have a paint/body shop at your dealership? All paint done at ours has a lifetime guarantee. If they can paint it at the dealership thats what I'd push for, if not I'd take it to someone that I knew was reputable. I'd contact GM Customer service before I did anything else.

greenisgood · 09-14-2011, 02:40 PM

I don't blame you for being riled up, or not wanting it to go back to the same guy for his third try at a paint job.

You know some lawyers, right?

BowtieBelle · 09-14-2011, 02:41 PM

Quote:

Originally Posted by greenisgood

I don't blame you for being riled up, or not wanting it to go back to the same guy for his third try at a paint job.

You know some lawyers, right?

I work for a lawyer. I'm a paralegal. This doesn't fall under lemon or GM warranty though, so I'm at the mercy of the dealer

Quote:

Originally Posted by 2Cool Z

Why did they send it offsite? Don't they have a paint/body shop at your dealership? All paint done at ours has a lifetime guarantee. If they can paint it at the dealership thats what I'd push for, if not I'd take it to someone that I knew was reputable. I'd contact GM Customer service before I did anything else.

They don't have their own bodyshop. I wish to hell they did

TheHorse13 · 09-14-2011, 02:43 PM

Wow, horrible luck.

So you tried all the suggested routes by the dealer and the car is still clearly not right. What does the dealer say at this point about having the entire car repainted?

Revo1 · 09-14-2011, 02:44 PM

Couldn't have had the dealer fix the original paint issues?

Sounds like it's time for an out-of-pocket repaint :/

BowtieBelle · 09-14-2011, 02:45 PM

Quote:

Originally Posted by Revo1

Couldn't have had the dealer fix the original paint issues?

Sounds like it's time for an out-of-pocket repaint :/

They don't have a body shop in house. Guess I need to edit the original post to mention that. As for out of pocket repaint... Can't afford it... It'd be like a thousand dollars or something wouldn't it?

Quote:

Originally Posted by TheHorse13

Wow, horrible luck.

So you tried all the suggested routes by the dealer and the car is still clearly not right. What does the dealer say at this point about having the entire car repainted?

He swears they are going to make it right. I'm waiting for a callback.

Flashpoint135 · 09-14-2011, 02:45 PM

Why isn't it warranteed? The DEALER sent it out to someone else to have it painted, so it should still be covered. Talk to a GM rep, and see if you can take it to another dealership that DOES have their own paint shop to get it done right.

Kwik · 09-14-2011, 02:46 PM

It would be expensive, but I'd lean toward taking it to a paint shop that has a good reputation for show quality paint.

Termin8r27 · 09-14-2011, 02:46 PM

Wow, that's terrible, sorry to hear.

So do they have anyone else that they work with? On the good side they are still working with you to get it repaired, if this guy isn't very good I'd think they wouldn't want to keep sending back either...?

TheHorse13 · 09-14-2011, 02:48 PM

This would be a great time to open a case with GM. You will be amazed at what happens when they start pestering the dealer instead of you.

You are owed a new paint job on this car.

Revo1 · 09-14-2011, 02:48 PM

Suuuux :( Guess all yo can do is take it back to your guy one more time. If he can't fix it, I'd say he owes you a paintjob somewhere else...

09-14-2011, 02:33 PM	#1
BowtieBelle They see me trollin'... Drives: 217 ci of fury; Chauffeured by SS Join Date: Jul 2011 Location: Oklahoma Posts: 13,875 View My Garage	UPDATED: Fed up Alright, forgive me for the long and rambling post. I'm just so livid. Let me give you a little backstory. My car had a rough life before she and I met. When they backed her off of the truck at the dealership, they ripped up the bumper cover and it had to be replaced. Then, there was a nasty hail storm at the dealership which really messed her up-- they had to get a new hood, roof and trunk lid, and fix dents in the fenders. When I bought her, they disclosed all of this to me. The car had just been painted; no worries. It looked good. Because they don't have an in house body shop they had to source it out but it looked alright. Fast-forward a few days later. You may have seen my other thread about the hood issue; it got dye-back and was dull and there were circles showing up in it. So they sent it back to the guy who did it originally to have him fix it. For a couple of days it looked great. Now the paint is lifting. He didn't strip it completely and repaint it, and the new paint got under the old paint and had some kind of reaction so there are huge circular blemishes all over the hood again. The other dealer told me it sometimes takes a couple of days of curing for this to show up which is why I didn't notice it right away when I picked up the car from the paint shop last week. In addition, on the fenders you can see where the paintless dent repair was done (according to another Chevy dealer I went to for a second opinion) and it's causing cracks in the paint and bubbles in it. And now the bumper cover, which was painted by someone else, has orange peel and there are places where dirt got under the primer so now it is starting to bubble and show spots on it, too. I'd take pics-- I've tried-- but with my iPhone it's just not showing up. In any event, I'm absolutely freaking out over this. I've had these issues fixed-- some of them TWICE-- and my poor car is still not right. Do any of you have any advice? The dealer wants to send it back to the guy that painted it again. I don't want that @#$% GOON TOUCHING MY CAR AGAIN. Because he is OBVIOUSLY INCOMPETENT. What do I do? It's not warrantied by GM, obviously, because it isn't factory paint. And I can't afford to have someone else re-paint the entire damn front end of my BRAND NEW CAR. I'm just sick over this Any advice, guys? __________________ "Never race anything you can't afford to light on fire and push off a cliff." -CamaroSpike 2011 Custom LT/RS: Bella's Build Thread Last edited by BowtieBelle; 10-10-2011 at 10:32 AM.

09-14-2011, 02:37 PM	#2
scythezo6 Virologist in the making Drives: 2010 VR SS/RS LS3 Join Date: Aug 2009 Location: El Paso TX Posts: 2,865	Damn when they mentioned all the damage that happened to the car before you took it, you should have declined the car and gotten another. __________________ Victory Red 1SS/RS Ordered - 8/4/09 & Joined Camaro5.com family 6000, Delivered to the customer - 12/21/09

09-14-2011, 02:40 PM	#4
SSSugar American Muscle Car Club Drives: '11 2SS/RS Summit White/IOM stripes Join Date: Jun 2011 Location: Panama City, FL Posts: 399 View My Garage	Why did they send it offsite? Don't they have a paint/body shop at your dealership? All paint done at ours has a lifetime guarantee. If they can paint it at the dealership thats what I'd push for, if not I'd take it to someone that I knew was reputable. I'd contact GM Customer service before I did anything else. __________________ *Current Toys:* *1969 VW Beetle Convertible (Ruby), Red w/ white top, EMPI black 8-spoke wheels,* *License Plate: Bug Eyes* *1972 Camaro Z-28 (Baby), Haul Ass Orange w/black stripes, 350 crate motor, black powder coated wheels* *License Plate: 2Cool Z* *2010 Camaro 2SS/RS (Spice), Inferno Orange Metallic w/painted Summit White rally stripes, LS3 6-speed (HIS)* *License Plate: 2Cool SS* *2011 Camaro 2SS/RS (Sugar), Summit White w/ painted Inferno Orange Metallic rally stripes, Inferno Orange interior, L99 automatic (HERS)* *License Plate: 1Kool SS*

09-14-2011, 02:40 PM	#5
greenisgood Drives: 2011 2ss/rs Join Date: Oct 2010 Location: New York Posts: 301	I don't blame you for being riled up, or not wanting it to go back to the same guy for his third try at a paint job. You know some lawyers, right? __________________ (Click above image to learn about UpstateC5)

09-14-2011, 02:44 PM	#8
Revo1 Don't Like it? Suggit. Drives: 2010 2SS/RS Join Date: Aug 2008 Location: Fresno, CA Posts: 14,832 View My Garage	Couldn't have had the dealer fix the original paint issues? Sounds like it's time for an out-of-pocket repaint :/ __________________ "Tops off, tach up baby- loud and proud!" A Camaro lover from day one- 1996 3.8 V6 Camaro, to 1996 5.7 LT1 Camaro Z28, to the sold 2002 5.7 LS1 Camaro SS, and NOW, a [I]6.2 L99 VR 2SS/RS: XS Power stainless full exhaust, Airaid CAI, BMR drop springs and sways, custom tune by Cal Speed- 411rwhp

09-14-2011, 02:43 PM	#7
TheHorse13 Drives: 2011 Black SS M6 Join Date: Oct 2010 Location: Harpers Ferry, WV Posts: 1,116	Wow, horrible luck. So you tried all the suggested routes by the dealer and the car is still clearly not right. What does the dealer say at this point about having the entire car repainted?

09-14-2011, 02:45 PM	#10
Flashpoint135 Drives: 2016 SS Join Date: Jun 2011 Location: Newark, NY Posts: 1,284	Why isn't it warranteed? The DEALER sent it out to someone else to have it painted, so it should still be covered. Talk to a GM rep, and see if you can take it to another dealership that DOES have their own paint shop to get it done right.

09-14-2011, 02:46 PM	#11
Kwik Drives: car Join Date: Feb 2010 Location: USA Posts: 801	It would be expensive, but I'd lean toward taking it to a paint shop that has a good reputation for show quality paint. __________________ Upgrades to suspension, brakes, motor and appearance. 482.7 RWHP- 434.2 RWT - All motor.

09-14-2011, 02:46 PM	#12
Termin8r27 Drives: 2012 45th Camaro L99 2SS/RS Join Date: Mar 2011 Location: Austin, TX Posts: 119	Wow, that's terrible, sorry to hear. So do they have anyone else that they work with? On the good side they are still working with you to get it repaired, if this guy isn't very good I'd think they wouldn't want to keep sending back either...?

09-14-2011, 02:48 PM	#13
TheHorse13 Drives: 2011 Black SS M6 Join Date: Oct 2010 Location: Harpers Ferry, WV Posts: 1,116	This would be a great time to open a case with GM. You will be amazed at what happens when they start pestering the dealer instead of you. You are owed a new paint job on this car.

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