New HUD installed - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Vjc834 · 07-27-2013, 09:23 AM

I took my car to the dealer yesterday to have a new HUD installed. My service tech told me he called Chevy Tech to see if there was a software upgrade to fix the HUD issue, (fading out) and The Chevy Tech told him to replace the HUD. Hopefully I will not have any more issues.

ORANGE CRUSSH · 07-27-2013, 12:28 PM

I took mine in for the same issue, and I even had a video of it. When they called the Chevy Tech, they were told not to replace it until it failed....there is a report open on it. Please post if this fixes your issue, it has only happened a handful of times with about 3200 miles.

JimE · 07-27-2013, 11:46 PM

From other topics posted here, inspect your dash and pillars before and after replacement for damage or fitment issues.

Vjc834 · 07-28-2013, 08:34 AM

Quote:

Originally Posted by Orange LandShark

I took mine in for the same issue, and I even had a video of it. When they called the Chevy Tech, they were told not to replace it until it failed....there is a report open on it. Please post if this fixes your issue, it has only happened a handful of times with about 3200 miles.

If it faded out then in my book that means it failed. I will keep you posted.

Vjc834 · 07-28-2013, 08:34 AM

Quote:

Originally Posted by JimE

From other topics posted here, inspect your dash and pillars before and after replacement for damage or fitment issues.

Thanks for the heads up.

Chevrolet Customer Svc · 07-28-2013, 04:25 PM

Quote:

Originally Posted by Vjc834

I took my car to the dealer yesterday to have a new HUD installed. My service tech told me he called Chevy Tech to see if there was a software upgrade to fix the HUD issue, (fading out) and The Chevy Tech told him to replace the HUD. Hopefully I will not have any more issues.

Vjc834,

Your update is highly appreciated. I certainly hope all is well moving forward and urge you to contact us if you experience any other concerns.

All the best,

William R.
Chevrolet Customer Care

Vjc834 · 07-28-2013, 08:47 PM

Quote:

Originally Posted by Chevrolet Customer Svc

Vjc834,

Your update is highly appreciated. I certainly hope all is well moving forward and urge you to contact us if you experience any other concerns.

All the best,

William R.
Chevrolet Customer Care

The new HUD is brighter and seems to be working fine. I will keep you posted. The car is more fun to drive every time I get in it.

ORANGE CRUSSH · 07-28-2013, 08:58 PM

Quote:

Originally Posted by Chevrolet Customer Svc

Vjc834,

Your update is highly appreciated. I certainly hope all is well moving forward and urge you to contact us if you experience any other concerns.

All the best,

William R.
Chevrolet Customer Care

I also would like to see my HUD replaced, I am not interested in intermittent failures while we sit and wait. Also I know GM is working on it, but many of us are still waiting on the a/c fan speed issue to be fixed.

Inferno 1le · 07-29-2013, 05:49 AM

My HUD does the same stuff and the dealership pretty much told me if its not doing it when I bring it there they won't touch it.

Chevrolet Customer Svc · 07-29-2013, 03:18 PM

Quote:

Originally Posted by Vjc834

The new HUD is brighter and seems to be working fine. I will keep you posted. The car is more fun to drive every time I get in it.

And that's how things should be! Yes, be sure to let me know and as stated, you're free to contact me via private message if any further concerns arise.

Kindly,

William R.
Chevrolet Customer Care

Chevrolet Customer Svc · 07-29-2013, 03:28 PM

Quote:

Originally Posted by Orange LandShark

I also would like to see my HUD replaced, I am not interested in intermittent failures while we sit and wait. Also I know GM is working on it, but many of us are still waiting on the a/c fan speed issue to be fixed.

I believe that you have PM'd us regarding this issue. If not, feel free to do so, so I can research these matters for you. As far as intermittent issues go, many dealerships will not diagnose a vehicle if a concern is not occurring. It is highly recommended to seek the dealership's assistance if it occurs more often so the certified technicians can witness what's going on.

William R.
Chevrolet Customer Care

ORANGE CRUSSH · 07-29-2013, 09:22 PM

Quote:

Originally Posted by Chevrolet Customer Svc

Quote:

Originally Posted by Orange LandShark

I also would like to see my HUD replaced, I am not interested in intermittent failures while we sit and wait. Also I know GM is working on it, but many of us are still waiting on the a/c fan speed issue to be fixed.

I believe that you have PM'd us regarding this issue. If not, feel free to do so, so I can research these matters for you. As far as intermittent issues go, many dealerships will not diagnose a vehicle if a concern is not occurring. It is highly recommended to seek the dealership's assistance if it occurs more often so the certified technicians can witness what's going on.

William R.
Chevrolet Customer Care

I will PM you but I brought them a video of it acting up......

Posted from Camaro5.com App for Android

Chevrolet Customer Svc · 07-29-2013, 11:41 PM

Quote:

Originally Posted by Orange LandShark

I will PM you but I brought them a video of it acting up......

Posted from Camaro5.com App for Android

Sounds good,

I will await your message.

William R.
Chevrolet Customer Care

bluBlud · 07-30-2013, 11:52 AM

How long did the replacement take? Mine started doing the same thing today, fading in and out. I'd like to try the dealership I bought from since I've had problems with the service department at the more local dealership.

This will be my 3rd warranty issue in the 4 months / 2000 miles that I've had the car. I sure hope this isn't a trend...

Edit: The first obvious occurrence of this was today. AM commute, no problem. Lunch, the HUD would fade then snap back - but I couldn't tell why. 1st part of PM commute, no problem. Turned the car off. Restart the car for 2nd part of PM commute, the HUD would slowly fade to the point that it could not be seen at any brightness setting on the dial BUT would snap back when I used the directional. This was repeatable, at least within the same drive. Is this consistent with what you guys have been seeing? I'll setup the GoPro tomorrow to get a video.

I did setup a service appointment and was told they needed to confirm the faulty HUD, couldn't order a new one until they physically removed the current part, wait for delivery, then install. So, 3 days to tear apart what I still consider a new car. This seems like a somewhat common problem; I don't understand why they can't determine a range of potential issues, order parts to be on-hand so they can repair in one day then return what isn't needed. Instead, the customer needs to bear the burden of inconvenience... on a $45K car.

I REALLY love this car but have to say that so far it's having the worst quality record of any vehicle I've owned (and there have been more than a few)... which is starting to take away from the joy of ownership :(

07-27-2013, 09:23 AM	#1
Vjc834 Drives: 2013 2SS 1LE Join Date: Jul 2013 Location: South Jersey Posts: 203 View My Garage	New HUD installed I took my car to the dealer yesterday to have a new HUD installed. My service tech told me he called Chevy Tech to see if there was a software upgrade to fix the HUD issue, (fading out) and The Chevy Tech told him to replace the HUD. Hopefully I will not have any more issues.

07-27-2013, 12:28 PM	#2
ORANGE CRUSSH ORANGE CRUSSH Drives: 2SS 1LE Join Date: Apr 2013 Location: Albuquerque Posts: 162	I took mine in for the same issue, and I even had a video of it. When they called the Chevy Tech, they were told not to replace it until it failed....there is a report open on it. Please post if this fixes your issue, it has only happened a handful of times with about 3200 miles. __________________

07-30-2013, 11:52 AM	#14
bluBlud Drives: 2013 2SS/RS/1LE Join Date: Mar 2013 Location: CT Posts: 483	How long did the replacement take? Mine started doing the same thing today, fading in and out. I'd like to try the dealership I bought from since I've had problems with the service department at the more local dealership. This will be my 3rd warranty issue in the 4 months / 2000 miles that I've had the car. I sure hope this isn't a trend... Edit: The first obvious occurrence of this was today. AM commute, no problem. Lunch, the HUD would fade then snap back - but I couldn't tell why. 1st part of PM commute, no problem. Turned the car off. Restart the car for 2nd part of PM commute, the HUD would slowly fade to the point that it could not be seen at any brightness setting on the dial BUT would snap back when I used the directional. This was repeatable, at least within the same drive. Is this consistent with what you guys have been seeing? I'll setup the GoPro tomorrow to get a video. I did setup a service appointment and was told they needed to confirm the faulty HUD, couldn't order a new one until they physically removed the current part, wait for delivery, then install. So, 3 days to tear apart what I still consider a new car. This seems like a somewhat common problem; I don't understand why they can't determine a range of potential issues, order parts to be on-hand so they can repair in one day then return what isn't needed. Instead, the customer needs to bear the burden of inconvenience... on a $45K car. I REALLY love this car but have to say that so far it's having the worst quality record of any vehicle I've owned (and there have been more than a few)... which is starting to take away from the joy of ownership :( __________________ Last edited by bluBlud; 07-30-2013 at 04:32 PM.

07-27-2013, 11:46 PM	#3
JimE Drives: 2013 2SS/RS/1LE Join Date: Apr 2010 Location: St Louis, MO Posts: 3,087	From other topics posted here, inspect your dash and pillars before and after replacement for damage or fitment issues.

07-29-2013, 05:49 AM	#9
Inferno 1le Drives: 2013 inferno orange 2SS RS 1LE Join Date: Jul 2013 Location: Iowa Posts: 7	My HUD does the same stuff and the dealership pretty much told me if its not doing it when I bring it there they won't touch it.