This thread was kind of the last straw. There have been a lot of discussions on the topic, but seeing Number 3, a GM insider, face resistance to the idea that GM does not want to monitor its customers, I felt compelled to point out that most companies have no interest in it. There are usually a whole lot more customers than their are employees, so it would be very hard to hire enough employees to do the legwork of flagging accounts for such ridiculous issues as racing as the track. Customer service representatives only pull up your account when you call or show up at the office, so we're not just looking at accounts for the fun of it. It's really not fun a lot of times to find out certain things about certain customers. We don't want to know.