|
Wow, just had the worst experience with my dealership. I had called before hand and explained about installing the steering wheel controls as well as a PDIM. I ask if they could update the BCM for me. Well I went in today to get it done. 2 1/2 hours later the service manager comes out and says it is impossible to reprogram the BCM. Then he told me both his tech tried and my car would accept any type of update. I explained to them how it said to do it on the PDIM instructions and what I found here. I even showed them copies where it can be a dealer install. I was then told what I was saying and showing them wasnt possible and isnt authorized by GM... I said fine and said I will go someplace else. In the end they tried to charge me $198 for the two hours they couldnt figure out what they were doing. I laughed at them and needless to say that bill isnt and wont be paid.
Ok..... sorry about the rant but I am extremely frustrated with the dealerships performance and customer relations. Not to mention thier lack of technical knowledge. I do have a question. Does anyone know a dealership near or around Lampasas Texas, where I can go and get this fixed. The closer the better but somewhere, so it all works right. Thank you.
|