Quote:
Originally Posted by FenwickHockey65
you won't ever hear toyota doing something like this.
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I'm no Toyota fan, but...
http://en.wikipedia.org/wiki/Kaizen
Quote:
Kaizen (改善, Japanese for "improvement") is a Japanese philosophy that focuses on continuous improvement [...]
The Toyota Production System is known for kaizen, where all line personnel are expected to stop their moving production line in case of any abnormality and, along with their supervisor, suggest an improvement to resolve the abnormality which may initiate a kaizen.
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So, you're right. They don't send the car back. They stop the line, fix it immediately, and implement policies to avoid having the same problem again.
It doesn't seem to work any
better (if my experience with Toyota quality and their JD Power reliability ratings mean anything), but they're trying just as hard and producing similar results.