Quote:
Originally Posted by jpsuperman81
Dang I should get in the vinyl business if you keep sending it out and keep replacing it certainly must be cheap, seems like a refund would be easier. I'm not saying you use the cheapest just saying it must be cheap in general. For all I know moonsualt could of had the worst installer in the world or he could of done them himself or he could of just realized he didn't like the stripes but I don't know any of that for sure so i think as a business person a refund would help you save face. I an inclined to side with the customer.
Second point even if there is a slight bend as you suggest his car has a noticable bend and its still not correct. I would recommend putting up real pics from now on and do away with the old ones.
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I haven't been sending it out and replacing it. I replaced the rear piece that I admitted needed to be changed. He purchased a second set of hood stripes because he told me himself he was not happy with the job the installer did. If I sent the wrong ones to him (which has not even been addressed yet), I am offering to send a replacement set of hood stripes. It is not a matter of the cost of the vinyl. I am merely trying to do the right thing and send him the right pieces if he claims they are wrong.
I offered to send these without even seeing or having the supposedly wrong ones sent back. What more needs to be done in order to avoid a public Lynching?
There needs to be a line between customer service and a customer recognizing who is in the wrong like Adam said above. It is all too easy for an installer to screw up and since they did not provide the kit, it is not their problem.