Quote:
Originally Posted by 2010SLVRBULIT
If installer screwed up, the customer deals with the installer, not the manufacturer...
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EXACTLY.
Why is the installer able to bash the product after he COMPLETED installation and the owner is not satisfied ? Could he not see the way the install was going before he got halfway or three quarters down the hood ? Would'nt a float solution have allowed him to mainpulate the stripes to try to make up for the gaps ? If the gaps were unable to be avoided, why did he just complete the install and deliver the car with what you've now got ?
Seems he would have a fair amount of responsibility here as well.
If work is being done on a house, car, anything and the builder or mechanic runs into a problem, don't they usually call and say 'I have a problem with the material or product you've provided me to install' ?
The installer claims to be capable, but just as Graphics is bashed for selling a poor product, the installer takes no responsibility ?
If I was doing the install and saw problems that could'nt be corrected, I believe I'd stop and ship them back so Graphix could either advise if they were a bad cut, installation technique, etc. That way you'd have known whether you wanted to go on with this product or get a refund and go elsewhere. As you've pointed out, the cost of these stripes are not somethiong you want to just keep buying until they look good.
If Graphix is willing to replace the stripes, I'd take another set AND have the installer pick up any costs outside of the first set. At the end of the deal, you've paid for one set, you get the second set done elsewhere and you're out only the original cost of one set. Bottom line here is, may not be a wanted solution for the installer, but all he is out is labor, while Graphix is out a loss of material and expense for product - twice, if he gave refund; once if he gave a replacement set.
Moon you've not responded to Net Garage's outline of the installation procedure. Did your installer use a 'float' solution and do the install as outlined ? If not I'd sure be asking why.
Your responses seem a bit protective of the installer. If he's a friend or whatever your reason for standing behind his work, you might need to step back and look at his work objectively rather than from the position you do now. You also used 2 installers I believe (first guy did not do second set ??). If that's the case, why is that first installer not liable here ?? He screwed the pooch and walks away ?
If there are enough satisfied customers on this forum with Graphix products, I'd say you're barking up the wrong tree. It's easy to go chase the internet guy, when you don't really know, deal often or see him round town as you might the installer.
Graphix - I hope this situation educates you on install procedure outline for customers. As stated here by live2well, you provide clear installation procedures for buyers, etc. and appear to try to make it as satisfactory as possible for a good install, but I'd be adding a disclaimer to your sales slips.
"Graphix cannot be held responsible for installations done without use of outlined installation procdure" - or something along those lines. This would add confidence in every product you send out and cover your costs for poor installs by incapable shops, you may be expected to be liable.
Good luck guys.