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I doubt a letter as mild as that will ever make it to anyone on salary. I'm sure much more scaving letters go to the round file. There has to be some realmeat in the issue for anything to get to the salaried people unless they see it on here. Even then their comment will be something to the effect of "can't please everybody, but we can please the masses".
A lot more research and customer feedback goes into corporate decisions now than 40-50 years ago.
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Life's journey is not to arrive at the grave safely in a well preserved body, but rather to skid in sideways, totally worn out, shouting "Holy shit, what a ride!"
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