Quote:
Originally Posted by iomamy
So, I don't want to be petty - however - I want to get what I was promised... So, if you read the XM Radio booklet, you see that it says you get 3 months of online access free and that you will get online access free when you purchase the package/renew your service.
That is not the case it seems... XM's policy changed in March (my car was built in June - that's when the booklet was put in there) and you will not get it free - ever they told me. The 'customer service' people in whatever country they are in will not honor that promise. I stand by the fact that if the book says it's free, and the book was put into my glovebox in June, then if someone was too lazy to change that booklet in the four months between policy changing and my car being built - that they should honor that promise.
I have heard nothing good about XM radio customer service, I guess I see why...
Chevy Customer Service (the book also has the GM symbol on the top and the link is gm.xmradio.com) will not help either. After tortuous time on the phone w/XM and Chevy - amazingly, the email I sent to: lccstreaming@xmradio.com
asking for the service as promised and I quoted the book - worked. They lived up to the promise that XM's phone-answerer, her supervisor, and GM did not.
So, hope my wasted time helps someone else...I found that I enjoyed XM so much that I could either sit in my car all day (which I'd do anyway if I could...) or listen to it on my computer!) |
After picking up my car last week I found that I couldn't get XM radio online access either. I emailed
lccstreaming@xmradio.com and received a reply that said "As of March 11, 2009, we have stopped offering free online listening and have upgraded our online listening platforms to a higher digital quality; hence, the error message you received while attempting to listen to XM Radio Online. The new upgraded service is offered at $2.99 per month. Over the past few months, we had been offering existing subscribers a way to continue free online listening with one of our Annual Savings Plans. Taking advantage of this offer enabled subscribers to continue receiving online streaming at 32K for the duration of their Annual Savings Plan." So I guess that means if I want free xm radio online I have to subscribe to one of their Annual Savings Plans. Hmmm.
Not what the booklet says. Boo. I wasn't sure if I would continue XM when my free trial ends, but if this is an example of their customer service, no thanks.