08-26-2009, 04:28 PM
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#38
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SS Lightning
Drives: An SRT8
Join Date: Feb 2008
Location: Cinnaminson, NJ
Posts: 2,285
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Quote:
Originally Posted by MrIcky
Dragoneye, I completely understand what you and others are saying about it being the dealer and not GM.
However, after having attended somewhere around 18 bajillion quality meetings in my lifetime-
A) There is no bright line between the producer and the sales floor to a customer. You are your product and your product is you.
B) If a customer has a problem with your supply and service chain, they have a problem with YOU.
Considering the details here, if I were GM I would have at a minimum started an inquiry to confirm the dealer's service department caused the issue. If I found out the dealer caused the issue I would have applied serious pressure to get the dealer to fix the issue. If they resisted I would have fixed it and charged the dealer. The parts in italics would have been invisible to the customer.
If you have a problem with the dealer then GM has a problem with the dealer. If GM really wants to get the stigma of crappy CS behind them, then they have to embrace and deal with issues like this. It's a 'GM Certified Mechanic' working on the car right?
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The smartist post in this thread
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Quote:
The first rule of modding something that's not American is to not try to compete with modded V8 cars that are American. Really, they can run insane power with little investment. It's not even a fair fight.
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Camaro 2SS RS, IBM, White Rally Stripes, custom fuel door: Status: going to the dealer: soon |
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