Not buying GM vehicle ever again. complete BS!!!!

[MrIcky]

Originally Posted by logan1080

When I say GM I mean GM as a whole and the dealer, the dealer represents GM, they are what makes GM. the guy I bought it from had the last oil change done 150 kms before I bought it at a GM dealership. I have the service records. As the reference to never buying GM again, judging by the service and all around courtesy towards the customer I have had from GM dealers, no I won't buy it again. Frig my camaro sat saying available to ship for almost a month as peoples cars were literally rolling off the assembly line and on to a train and getting delivered with a TPW more than a month after mine, meanwhile my car sat and collected dust. I have had it with GM, no matter what their excuse is.

Originally Posted by Dragoneye

Right....I doubt I can change your mind, since you seem stubbornly set to hate them...but, maybe next time "a company" thinks about holding a SOLD OUT car that you special ordered to fix a problem before you have to deal with it...they shouldn't. How dare they want to give you a quality car.

And I'm sorry, but your attempt to link your crappy dealer to GM was weak. The internet can be deceiving, but it seems to me you're just looking for excuses to dislike them.

Whatever...I feel bad for you, and sure I hope your Vette gets fixed, I really do. It's a kick-ass car when there aren't dealer's rags in the oil system.

Dragoneye, I completely understand what you and others are saying about it being the dealer and not GM.

However, after having attended somewhere around 18 bajillion quality meetings in my lifetime-

A) There is no bright line between the producer and the sales floor to a customer. You are your product and your product is you.
B) If a customer has a problem with your supply and service chain, they have a problem with YOU.

Considering the details here, if I were GM I would have at a minimum started an inquiry to confirm the dealer's service department caused the issue. If I found out the dealer caused the issue I would have applied serious pressure to get the dealer to fix the issue. If they resisted I would have fixed it and charged the dealer. The parts in italics would have been invisible to the customer.

If you have a problem with the dealer then GM has a problem with the dealer. If GM really wants to get the stigma of crappy CS behind them, then they have to embrace and deal with issues like this. It's a 'GM Certified Mechanic' working on the car right?

[syr74]

Mr. Icky is correct. Issues like these are a big part of the reason why GM went bankrupt the first time, and why they'll go bankrupt again if they don't get their act together. Like it or not in many corners of American and to many consumers the GM name is still a synonym for mud, which means that GM will have to go above and beyond what is required of them relative to what other manufacturers are willing to do if they want to fix that image. I can tell you for a fact that both Volvo and BMW would have reacted differently to both of his situations, which tells me that whatever else GM may be doing going above and beyond the minimum required in terms of customer service apparently still isn't on that list.

[ShnOmac]

Im still trying to figure out how a rag got in the "oil system".......

[80Zedder]

they prooly resealed the pan for some reason and the rag got left in there?

[ShnOmac]

Originally Posted by 80Zedder

they prooly resealed the pan for some reason and the rag got left in there?

Why would they take the pan off for a oil change?

When would any car company cover something after the warranty was up?

[diddiyo]

Originally Posted by Hylton

The perception you speak of is something which I have been trying to get through to GM. Dealers are the face of GM. You understand the difference because you are a dealer.

Most consumers see no difference between GM and it's dealers and to some degree, this perception has been encouraged by GM through their marketing models. Until you dealerships are treated as suppliers by GM instead of customers (which is absolutely stupid IMO), don't start shitting on the consumer.

[MrIcky]

Originally Posted by shnomac77

Why would they take the pan off for a oil change?

When would any car company cover something after the warranty was up?

If I'm reading OP right:

a) Just purchased it within 24 hours.
b) Only a 2006 with less than 10k Kilometers.
c) Serviced at GM Dealership. Safety check at GM Dealership.
d) GM service person appears to be the cause of accident.

If he had bought it in March and this happened in August, my opinion would be different.

*edit, plus you gotta keep in mind that he's in this car instead of a new camaro because the camaro roll-out was mediocre but he still stuck with GM

[PQ]

Originally Posted by comiskeybum

yup........never had that problem at Ford........

And I never had that problem at GM. Point?

Originally Posted by logan1080

.......my 2003 duramax with 200,000kms just got all 8 injectors replaced, $4K worth of work, and I bought the truck privately, and the dealer I took it to the flipped the bill.

Soooooooooo, they went above and beyond in this case, but you're done with GM for life?

I'm a business owner myself and I can tell you that as a business owner there are times to say good ridance to some customers. It happens VERY seldom, but it does happen. Only one in our years of doing business, but you have to be fair.

[gt2serious]

Dude, just because you bought a car you knew was out of factory warranty from an individual and NOT a Dealer no less.....why should any of this be blamed on GM and WHY would they even consider warrantying your car? If you [B]believe[B] the rag was inadvertantly placed in the oil system while at a Dealership then you have a beef with them and not GM. Point is, you don't really even know where the rag came from or how long that "piece" of rag was in the system! Bottom line, you should've waited the time it takes to run your ordered Camaro through the QC process! Hate GM? They did replace your injectors free did'nt they? I guess the old saying "if it's not free, it's not for me!" falls right in line here does'nt it?

[Muscle Master]

Originally Posted by MrIcky

Dragoneye, I completely understand what you and others are saying about it being the dealer and not GM.

However, after having attended somewhere around 18 bajillion quality meetings in my lifetime-

A) There is no bright line between the producer and the sales floor to a customer. You are your product and your product is you.
B) If a customer has a problem with your supply and service chain, they have a problem with YOU.

Considering the details here, if I were GM I would have at a minimum started an inquiry to confirm the dealer's service department caused the issue. If I found out the dealer caused the issue I would have applied serious pressure to get the dealer to fix the issue. If they resisted I would have fixed it and charged the dealer. The parts in italics would have been invisible to the customer.

If you have a problem with the dealer then GM has a problem with the dealer. If GM really wants to get the stigma of crappy CS behind them, then they have to embrace and deal with issues like this. It's a 'GM Certified Mechanic' working on the car right?

The smartist post in this thread

[syr74]

Originally Posted by irpq11

And I never had that problem at GM. Point?

Soooooooooo, they went above and beyond in this case, but you're done with GM for life?

I'm a business owner myself and I can tell you that as a business owner there are times to say good ridance to some customers. It happens VERY seldom, but it does happen. Only one in our years of doing business, but you have to be fair.

I'm a business owner as well. If I feel compelled to switch to an alternative product because of seriously delayed delivery on the item I initially wanted, and then a facility certified by the manufacturer manages to destroy a major component of my vehicle out of simple negligence, and does so while conducting an inspection which is supposed to make certain that I don't experience a catastrophic failure no less, I'm going to write that company off unless they do at least something to make it right. By all appearances all that this guy is currently receiving from GM is a polite rephrasing of an old phrase...'go get bent'.

It appears that the new GM may be more like the old GM than some here want to believe.

[Muscle Master]

Originally Posted by syr74

I'm a business owner as well. If I feel compelled to switch to an alternative product because of seriously delayed delivery on the item I initially wanted, and then a facility certified by the manufacturer manages to destroy a major component of my vehicle out of simple negligence, and does so while conducting an inspection which is supposed to make certain that I don't experience a catastrophic failure no less, I'm going to write that company off unless they do at least something to make it right. By all appearances all that this guy is currently receiving from GM is a polite rephrasing of an old phrase...'go get bent'.

It appears that the new GM may be more like the old GM than some here want to believe.

If he goes to the dealer ( which is the face of Gm) to demand them to fix what they broke, and the dealer said go Fu*^ yourself .... what does that make GM look like ?

Now, if he goes to GM to complain about the dealer ( after the dealer said go Fu*^ yourself .... ) and GM said's it not their problem .... what does GM look like ?

Tell me plz

[Van]

^^^I'm with him.

If he's got documentation to prove the work was done by that dealer, and is not made right by that dealer; he needs to be able to turn to the manufacturer that the dealer represents the assistance not provided to him by the representative. If he can't do that--then why should he continue to support that manufacturer?

Again, this is all dependant on whether or not the facts we have are correct. How do you know the previous owner wasn't in there tinkering around and left a rag in there? I guarantee you that's what the dealer will say. They'll even question the current owner that there's no proof HE did the damage.

[thecamaroguy]

The dealer should be the one you are complaining about not GM.