Quote:
Originally Posted by Super83Z
Does he? Did all of you miss the part where the GM employee stated that GM probably wasn't even notified about the situation? Its a far more common practice than is known.
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No I didn't. I still agree with him. The dealership represents GM, even if it is a franchise. So while GM may not be directly responsible it's still their name on the line. Did you miss the bit where he said he got a call from GM?
Quote:
Originally Posted by Dragoneye
Okay, let me start by saying I DO agree with everything you said above.
But...I refuse to put all the responsibility on the company/retailer/etc. The customer is NOT...yep, I'll repeat it, and I've been in sales for a while now, the customer is NOT always right. Sometimes, the customer needs to use his/her brain (and I'm NOT insinuating anything) to recognize that difference. The fact that they don't results in companies having to put "hot" labels on steaming-fresh coffee cups, or "do not put in water" on hair driers to avoid being sued for faulty product and/or inadequate labeling. 
The Vette was a used car. This automatically puts GM at zero fault, because it's had a life after the factory. Yes, it was probably put through the 121-or-howevermany point GM-derived inspection, and yes the mechanic was a certified GM tech. BUT...just because somebody has a piece of paper labeled "GM license to repair" doesn't mean they aren't an idiot. "You have to be smarter than the tool you're using". And they don't work for GM, rather for the dealer who (as mentioned before) is a private enterprise. To make such a bold statement as "I'm never buying GM again", makes 0 sense...I just didn't get it, it wasn't a vehicle defect that caused his problem...it was a defective mechanic. 
And, btw...GM dealers as a whole stand very high in consumer satisfaction and service ratings. Well above the imports...that's not to say there isn't room for improvement, as evidenced by this scenario. I'd like to meet the guy who stuffed a rag down a $70,000 car's throat.  |
I agree with every you said except for the bold bit. GM is at fault because the mechanic who works for the dealership works as a "subcontractor" for GM. While they didn't directly hire him, a party that represents them and acts as a public face for them did.
Sh*t happens. OP's mad and I would be too. I would swear off the dealership and give them as much bad publicity as possible there are step by step instructions on the site somewhere) and eventually get it fixed. So while it's GMs fault, it's THAT SPECIFIC DEALERSHIP (a small part of the GM machine) that you should be mad at.