Not buying GM vehicle ever again. complete BS!!!!

[MrIcky]

Originally Posted by thecamaroguy

The dealer should be the one you are complaining about not GM.

Let me flip this around and give an alternate example:

Every McDonald's in America except for I believe the original and the ones in Disney are owned by private individuals who've bought franchise rights. They then buy product from McDonald's corp and pay into the franchise pool and in exchange they get advertising and some other stuff. If you go into McDonalds and you get sick off a chicken mcnugget, are you going to selectively only choose McDonald's that are owned by other franchise owners or are you going to go to avoid McDonald's altogether? What if the contamination occured at the restaurant side and not the supply side?

Don't get into a fast food debate, it's just an analogy. The consumer doesn't give a rats ass if that was a supply or franchise error. The consumer is now going to BK. Now this example leaves out the chance to fix the error, and you're talking $5 vs $35,000. However, there are alot of cars to choose from right now- so if you feel burned, you're going elsewhere. Even if your anger is misplaced. And if BK doesn't cut it, there's in n out, stubbys, 5 guys, wendy's..... It's a competition rich environment.

I guarantee you there is some Exec VP saying this exact same thing but somehow the message doesn't always flow smoothly from the top to the bottom or there are barriers in place keeping it from happening.

[manimsoblack]

MrIcky speaks the truth

[Muscle Master]

Originally Posted by thecamaroguy

The dealer should be the one you are complaining about not GM.

.................

[thecamaroguy]

If the dealer changed the oil and left the rag in there...

Is it GMs fault or the Dealer's fault?

["prima"Donna]

Originally Posted by irpq11

I'm not understanding the hatred of GM though. Do you think that the other companies are better? That no one has had similar expeiences with Ford or Chrysler? I've been pretty ticked lately myself and even criticized but to say you'll never buy GM again? And all because some local dealer gave you poor quality service?

If you ran GM, who exactly would you hire to run your thousands od dealerships around North America? Locals right? And they would be responsible for hiring employees.

I know you're pissed. I would be too, but it's local service you should be pissed at, not GM. If you bought a new car that was messed up and your dealer couldn't fix it and GM refused to help and it was under warranty THEN be done with GM but you're dealing with a poor dealer.

Originally Posted by TAG UR IT

It's very simple...GM is not at fault. Your DEALER is.

Take the car back to your dealer, park it in front of their door, call out the sales manager and tell him to fix what THEY broke or to take the car back. Tell them that if they refuse to correct their problem, that you will seek legal action and that by the time you are done with them, they will end up paying for your entire car.

Originally Posted by FenwickHockey65

Wheeeee let's blame GM for other people's stupidity.

Your dealer and GM are two separate entities. GM doesn't have the time or money or resources to spend every single day breathing down its dealers' necks. I'm sorry that your dealer sucks, but that doesn't mean GM is at fault.

But then again, GM's an easier target, right?

Originally Posted by thecamaroguy

The dealer should be the one you are complaining about not GM.

Originally Posted by thecamaroguy

If the dealer changed the oil and left the rag in there...

Is it GMs fault or the Dealer's fault?

[Muscle Master]

Originally Posted by Muscle Master

Now, if he goes to GM to complain about the dealer ( after the dealer said go Fu*^ yourself .... ) and GM said's it not their problem .... what does GM look like ?

Tell me plz

Let me quote myself

Serious, yall take the fanboism to a certain degree to the point common sense is no longer there

[MrIcky]

Originally Posted by thecamaroguy

If the dealer changed the oil and left the rag in there...

Is it GMs fault or the Dealer's fault?

Read my example. It doesn't actually MATTER. The consumer goes to a GM Dealer, a GM Certified technician looks at the car, the walls say GM, the pamphlets are of GM products, the technicians overall have little GM goodwrench patches on them. On the wall is a giant Goodwrench service banner. "We use genuine GM parts" is emblazoned on everything.

People in this board know more than the average consumer about cars. Your average person doesn't sit down and read the franchise agreement to find out if they are dealing with GM Inc or Horsesheit and Sons LLC dba Southside GM. The consumer believes they are dealing with GM.

Edit: Let me say in addition to this, GM already set themselves up for angry people by the way rollout was handled. The simplest analogy in the world on customer service is: someone tells you something is going to take 1/2 an hour. 4 hours later you're still in the lobby. <---that's GM ALL the way in this with no debate. That's why OP was in a car other than the Camaro- it was 2 months past due.

[thecamaroguy]

OK...
I think personally I wouldn't deal with THAT dealer any longer...

Not necessarily GM.

If that was the case, no one would buy a New mustang because of the Type II years...

No one would buy a GM because of the <insert model here> years...

Seriously...I think most people would avoid that dealer, not the manufacture. But I'm only going by the way people are here.

[Super83Z]

Originally Posted by manimsoblack

MrIcky speaks the truth

Does he? Did all of you miss the part where the GM employee stated that GM probably wasn't even notified about the situation? Its a far more common practice than is known.

[BMT CAMERO]

AT LEAST it wasnt a ford

[comiskeybum]

Originally Posted by BMT CAMERO

AT LEAST it wasnt a ford

ive never had a problem at any ford dealer. they hire people who know what their doing

[BMT CAMERO]

yea that kinda crap happens everywhere not just at chevy

[MikesZ]

Originally Posted by comiskeybum

ive never had a problem at any ford dealer. they hire people who know what their doing

Ford is just as resoundingly pathetic as most. I've had problems at Ford dealers and GM dealers. But not all of them, Ford and GM have some very good dealers. They both need to manage their dealer network as other manufacturers do.

[FenwickHockey65]

Originally Posted by comiskeybum

ive never had a problem at any ford dealer. they hire people who know what their doing

I guarantee you Ford has just as many stupid dealers as GM does.