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04-16-2012, 03:58 AM
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#1 |
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3bood
Drives: Camaro 2010 Join Date: Feb 2012
Location: UAE
Posts: 185
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gmpartshouse very bad customer service~
i'v been order same parts with them since Order Date: 4/4/12
 I have sent them emails but no one answers them  So far, I do not know what happened with the order .This is the first time I deal with them and the last  ORDER ID: 30030711 |
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04-16-2012, 08:06 AM
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#2 |
   Drives: Black Camaro 2SS/RS 1LE Join Date: Jun 2011
Location: Belleville, Ontario, Canada
Posts: 1,145
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I understand your frustration on not getting replies to emails, but ordering on the 4th of April isn't even 2 wks. I'm in Canada and I think 14-18 days is what I've waited for the 3 things I've gotten from them. And the packages traveled a lot less to me than your package will to you. Now, I always asked for regular mail. Was yours sent express?
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04-16-2012, 08:36 AM
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#3 |
Drives: Beest Join Date: Aug 2011
Location: Indy
Posts: 660
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did you contact them directly on here?
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04-18-2012, 07:23 AM
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#4 |
Drives: still saving! Join Date: Feb 2010
Location: Reading, PA
Posts: 6,204
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International orders outside the US and Canada we require and ID to match to the credit card used for identity verification for everyones protection since the credit card processors can only verify addresses in the US and Canada. This is to prevent identiy theft and protect everyone out there from cyber theaves. Believe it or not we stop on average 4 fraudulant transactions a month by doing this. This is what we do to protect everyones identity because frankly in this day and age there are just too many dishonest people.
Once we got the required information from the customer, called the card companies to verify he was the owner of the credit card, and had them verify that indeed he is the order followed our standard processing time and shipped out proptly. I just tracked the package and it was delievered yesterday 4/17. So I really dont think for all this to happen and for the order to be DELIVERED in less than 2 weeks to be unreasonable by any means As for emails not being answered this is a complete falsehood as I know I poersonally got invooled and was emailing back and forth with this customer the beginning of last week |
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04-18-2012, 09:02 AM
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#5 |
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Psssssssssshhhhhhhhhhhhh!
Drives: under contruction Join Date: Nov 2009
Location: Marysville, Ohio
Posts: 12,996
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I've ordered several times from GM Parts House and I've always had great customer service. I will order from them again.
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04-18-2012, 09:12 AM
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#6 |
Drives: Red 2SS/RS M6 Join Date: Apr 2010
Location: San Antonio, Texas
Posts: 6,207
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same here, great service, timely answers. thanks patrick and gene for providing us camaro5er's good stuff
 . lupe |
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04-18-2012, 09:46 AM
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#7 |
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The Mark of Excellence
Drives: 2010 ABM 1SS RS LS3 Join Date: Jan 2009
Location: Smallest State in the Union
Posts: 8,688
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I only ordered one time so far, but I would not hesitate to use them again. Communication was good.
__________________
BMR, CAI, DynoMax, Elite Eng., Hurst, Jannetty, Clear Image Headers & Hi Flow cats, Jet Hot, LSR, TSW, VMax, Vredestein  |
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04-18-2012, 09:54 AM
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#8 |
    
Drives: 2012 Camaro 2SS 45th Anniversary Ed Join Date: Oct 2011
Location: Minnesota
Posts: 2,220
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I've ordered twice and good service each time.
__________________
 2012 Camaro 2SS 45th Anniversary Edition - No longer owned: 2010 Camaro 2LT, 1993 Camaro Z-28 |
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04-18-2012, 10:36 AM
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#9 |
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Account Suspended
Drives: 2011 1SS M6 Green 1993 Custom Eldo Join Date: Jul 2011
Location: Ohio
Posts: 973
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Its because of whiners like you that a lot of us dont ship overseas.
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04-27-2012, 06:49 PM
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#10 |
     
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I only buy my parts from GMpartshouse. Never had a problem with Patrick or Gene
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04-27-2012, 06:57 PM
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#11 |
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All blackkk
Drives: 2010 2SS/RS LS3 Join Date: Oct 2011
Location: Albany, NY
Posts: 871
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Sounds like we have a troll...
__________________
Drivin it like I stole it.
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04-29-2012, 06:29 PM
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#12 | |
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www.macsautodetail.com
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Quote:
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04-30-2012, 04:05 AM
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#13 |
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Not a dude.
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Another user and I asked about price matching in a thread they posted and instead of getting any courtesy answer we both received warnings from a c5 mod. Bad form. And such a pity you lost business from both of us as we both purchased elsewhere. Not really "customer oriented".
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04-30-2012, 04:11 AM
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#14 |
Drives: 2010 Camaro 1LT/RS M6 Join Date: Nov 2007
Location: Fairhaven, MA
Posts: 5,882
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I've ordered a couple things from them and got great service and pricing. GM Parts House is highly recommended in my book!
__________________
Trifecta tune, Vararam Intake, VMAX throttle body and manifold insulator, RxPerformance Catch Can, , MRT v1.0 and Louvers, Barton shifter, BMR strut tower brace, RED dome light and Plasma LED DRL's, fieldgoal00's Halo 1 harness, hood spears/side stripes, rain guards, custom bowtie, Team LLT badges, headlight and foglight covers, taillight and side marker covers, backup light covers, WeatherTech floormats
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