Hurst Customer Service A+ - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Devryn17 · 08-17-2011, 12:40 PM

I called Hurst today because the grommet on my shifter boot didn't like the AZ sun (picture). I had every intention of paying for it. The customer service rep was really nice. He was suprised that it had cracked and asked if I had a receipt. I told him I purchased it with the car, so I didn't have one specifically for the shifter. He said no problem and shipped me out a replacement for free.
I love to see a company back up it's product and be understanding when a customer has any kind of issue. A+ Hurst.

SSOOCH · 08-17-2011, 01:23 PM

I really wish hurst would make a grommet with some sort of chrome cap

Kenji · 08-17-2011, 01:57 PM

Quote:

Originally Posted by SSOOCH

I really wish hurst would make a grommet with some sort of chrome cap

There is: http://hurst-shifters.com/NEW-PRODUC...M_BOOT_SUPPORT

subzero05 · 08-17-2011, 04:13 PM

ask and you shall receive!!!

ElManny · 08-17-2011, 06:49 PM

i wish hurst would just ship me out the parts i needed for my hurst automatic :/ one of my leds is bad and they said i had to ship mine in at my cost so they could ship me another one

i just used the stock one on one side. waited forever for them to hit the market, win one at c5fest, just for that to happen. oh well

IROCanSS · 08-17-2011, 07:02 PM

I agree with OP! Kenji and Hurst has been top notch for me. My bushings wore out and they replaced them no questions asked... and after a couple thousand miles, it's still perfect!

THANKS!!!

SSOOCH · 08-18-2011, 12:45 AM

$40! I guess I've done worse ($120 Licence Plate Frane)

Kenji · 08-19-2011, 11:46 AM

Quote:

Originally Posted by SSOOCH

$40! I guess I've done worse ($120 Licence Plate Frane)

:( sorry - but they are billet 6061-T6 aluminum, polished, and made in the USA... we didn't skimp and the price reflects this. At that price it's not for everyone and that's why it's not part of the normal shifter kit.

Kenji · 08-19-2011, 11:55 AM

Quote:

Originally Posted by ElManny

i wish hurst would just ship me out the parts i needed for my hurst automatic :/ one of my leds is bad and they said i had to ship mine in at my cost so they could ship me another one

i just used the stock one on one side. waited forever for them to hit the market, win one at c5fest, just for that to happen. oh well

Unfortunately, that's just normal policy that the CS guys have to follow. These LED's rarely fail and are often used for accent lighting in other areas of the vehicle so we often get people (not saying you) trying just to get free or buy additional LED's. In any event, PM me if they weren't able to help you out.

ElManny · 08-19-2011, 08:10 PM

Quote:

Originally Posted by Kenji

Unfortunately, that's just normal policy that the CS guys have to follow. These LED's rarely fail and are often used for accent lighting in other areas of the vehicle so we often get people (not saying you) trying just to get free or buy additional LED's. In any event, PM me if they weren't able to help you out.

i got the shifter free in that raffle im not gonna hijack another led. i would never soil tribones good name like that since he gave me your number. it came bad like that and i didnt wanna pay to ship it back cause i already had to machine the handle cause the hole on the handle and the hole on shifter were off

oh well next month ill be in so cal maybe i can give it to G or drop by your shop or something

08-17-2011, 12:40 PM	#1
Devryn17 Suffers Fools Poorly Drives: 2010 SS/RS, CGM w/ Silver Stripes. Join Date: May 2011 Location: Coolidge, AZ Posts: 1,117	Hurst Customer Service A+ I called Hurst today because the grommet on my shifter boot didn't like the AZ sun (picture). I had every intention of paying for it. The customer service rep was really nice. He was suprised that it had cracked and asked if I had a receipt. I told him I purchased it with the car, so I didn't have one specifically for the shifter. He said no problem and shipped me out a replacement for free. I love to see a company back up it's product and be understanding when a customer has any kind of issue. A+ Hurst. __________________ 2010 2SS/RS, CGM w/ silver stripes. Hurst Shifter, long tube headers, full exhaust, CAI, tune. SAE 407 RWHP/402 RWTQ Momma didn't bronze my shoes, but when I turned 16 I inherited a lead foot.

08-17-2011, 01:23 PM	#2
SSOOCH Camaro SL,UTs Drives: 2010 Camaro SS/RS #16429 Join Date: Sep 2006 Location: South Jordan, UT Posts: 7,357 View My Garage	I really wish hurst would make a grommet with some sort of chrome cap __________________

08-18-2011, 12:45 AM	#7
SSOOCH Camaro SL,UTs Drives: 2010 Camaro SS/RS #16429 Join Date: Sep 2006 Location: South Jordan, UT Posts: 7,357 View My Garage	$40! I guess I've done worse ($120 Licence Plate Frane) __________________

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08-17-2011, 04:13 PM	#4
subzero05 Account Suspended Drives: 2010 tbd Join Date: Mar 2009 Location: california Posts: 647	ask and you shall receive!!!

08-17-2011, 06:49 PM	#5
ElManny Drives: 2010 CGM SS/RS COTW 7/5/2010 Join Date: Oct 2008 Location: Salinas, ca Posts: 1,817 View My Garage	i wish hurst would just ship me out the parts i needed for my hurst automatic :/ one of my leds is bad and they said i had to ship mine in at my cost so they could ship me another one i just used the stock one on one side. waited forever for them to hit the market, win one at c5fest, just for that to happen. oh well

08-17-2011, 07:02 PM	#6
IROCanSS Account Suspended Drives: 89 IROC 350 Join Date: Mar 2009 Location: Back roads, southern Ohio Posts: 12,504 View My Garage	I agree with OP! Kenji and Hurst has been top notch for me. My bushings wore out and they replaced them no questions asked... and after a couple thousand miles, it's still perfect! THANKS!!!