Mr. Scott Lawson - GM Customer Service Manager

[JustFresh]

I have escalated my situation to the point where no one can help me. I am trying to figure out why my car was manufactured the week of 8/16 and is still sitting at the plant "awaiting a rail car".

I was wondering if anyone has any information on the man named in the title:

Mr. Scott Lawson

If anyone has an email address or preferably a phone number I would really like to speak with this individual about my vehicle and horrible customer service (lies, misiformed information via multiple different customer service reps and general lack of seriousness taken to my situation)

Thanks Camaro5!
Tyler

[Hylton]

Tyler:

I will forward your information on to the appropriate GM folks.

Hylton

[AnnaBear@SpartaChevy]

Originally Posted by Hylton

Tyler:

I will forward your information on to the appropriate GM folks.

Hylton

Nicely done, Hylton.

[JustFresh]

awesome my order number is PCGRVV...they should find my open case through that!

I appreciate the help

[Hylton]

Originally Posted by JustFresh

awesome my order number is PCGRVV...they should find my open case through that!

I appreciate the help

Just received word that your car was picked for a quality review. This involves additional inspection and tests by more senior staff to ensure that the product quality is high. It's actually a good thing but it does take more time.

The plant has been told to move things along so you can get your car asap but the downside to all of this is that the plant will be closed next week for maintenance and upgrade work.

Hope this addresses some of your concerns.

[Partick]

Mine was held for QC, at the time it drove me nuts bit the car has been flawless so it was definately worth the wait.

[Moriartii]

So in reading this I have one question, why did th OP have to come on to an internet forum and pose the question to get said answer? Granted I am sure it is very much appreciated and very informative (thank you Hylton) but my point being if the OP has a case why couldn't much of this be avoided by them being informed by GM via means of the case?

Cheers
K

[Hylton]

Originally Posted by Moriartii

So in reading this I have one question, why did th OP have to come on to an internet forum and pose the question to get said answer? Granted I am sure it is very much appreciated and very informative (thank you Hylton) but my point being if the OP has a case why couldn't much of this be avoided by them being informed by GM via means of the case?

Cheers
K

Fair point. Improvements are coming....

[Dr Jkel]

Mine went to QC. When I got it mine was flawless and I checked every square inch of the car inside and out. I have only had one minor issue with mine. It was the early A-pillar clips, took the dealership less than 5 minutes to fix and not a problem since, knock on wood, lol.

Seriously, it stinks to not have answers from customer service. Actually Hylton and few other helped me locate mine way back when. there is ALOT of information on this site and ALOT of great people like Hylton who help us out even though they don't have too.

[Moriartii]

Originally Posted by Hylton

Fair point. Improvements are coming....

Excellent Hylton!!!! That is what I was getting at.
Cheers
K

[JustFresh]

Originally Posted by Hylton

Just received word that your car was picked for a quality review. This involves additional inspection and tests by more senior staff to ensure that the product quality is high. It's actually a good thing but it does take more time.

The plant has been told to move things along so you can get your car asap but the downside to all of this is that the plant will be closed next week for maintenance and upgrade work.

Hope this addresses some of your concerns.

The funniest thing about this is that my dealer messed up the options i wanted. Somehow I ordered a 2011 1LT RS with inflator kit and boston acoustics sound system, and my invoice is for a 2011 1LT RS with spare tire and no sound system...

This sucks...

@Hylton:
Does this mean that my car will not ship out next week?

[KeepItGreasey]

Originally Posted by Hylton

Just received word that your car was picked for a quality review. This involves additional inspection and tests by more senior staff to ensure that the product quality is high. It's actually a good thing but it does take more time.

The plant has been told to move things along so you can get your car asap but the downside to all of this is that the plant will be closed next week for maintenance and upgrade work.

Hope this addresses some of your concerns.

mine was held in QC for a month

[Hylton]

Originally Posted by JustFresh

The funniest thing about this is that my dealer messed up the options i wanted. Somehow I ordered a 2011 1LT RS with inflator kit and boston acoustics sound system, and my invoice is for a 2011 1LT RS with spare tire and no sound system...

This sucks...

@Hylton:
Does this mean that my car will not ship out next week?

As long as your car has cleared QC by tomorrow afternoon, your car may be shipped out neext week. Shipping continues for cars already built.

[2SSRS@Gen5diy]

Originally Posted by Hylton

As long as your car has cleared QC by tomorrow afternoon, your car may be shipped out neext week. Shipping continues for cars already built.

Grate job as always Hylton.