Jeff - GM Support - A success story - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Rocknroller · 07-10-2011, 04:05 PM

Update: Arrived at the dealership early yesterday, (8:15) and the service rep told me they couldn't find the paperwork, BUT they would get right on it anyway. Took just a couple of hours and the spoiler and badging looks great. It's been a long wait, but all's well that end's well.

Chevrolet Customer Svc · 07-11-2011, 11:17 AM

Very glad to hear it Rocknroller. I'm happy I was able to help and be a part of it. I hope for many miles and many smiles for you in your Camaro!

Jeff Morris, Chevrolet Customer Service

Rocknroller · 07-11-2011, 07:41 PM

Thanks for your help Jeff.

Rocknroller · 07-12-2011, 07:05 AM

Chevy Customer Support gave me a follow up call yesterday to see how the spoiler/badging installation went. I told them I was very pleased and the rep offered to compensate err, give me something due to the 7 week wait. As I've stated in the W.O.S. thread, the dealer sent premium floor mats to me after 3 weeks of waiting. I feel as though I'm looking a gift horse in the mouth if I ask for something else, but THEY asked. Any ideas? Thanks

67 Convertible · 07-12-2011, 07:23 AM

Ask the rep. what he/she had in mind? See what they say.....

A few free oil changes would be nice........

Chevrolet Customer Svc · 07-13-2011, 06:08 PM

It looks like after all this is over you'll in better shape than when you went in! I am glad to be service to all you fine folks here at Camaro5. I hope to get to a point where everyone here can be as happy with their vehicles and our Customer Service as Rocknroller here!

Jeff Morris, Chevrolet Customer Service

PAUL SS · 07-13-2011, 06:50 PM

It's nice to have an advocate here on the forum, I hope I never need his help.

No offense, Jeff!

Rocknroller · 07-27-2011, 05:46 PM

Here is the latest and hopefully the last update...

Although it's been a couple of weeks, (we've been playing a lot of phone tag...(sorry I'm/their busy), GM Support called today and offered me a 12mo/12,000 mi. service warranty. I asked what that was and from what I could tell, it's free oil changes/tire rotation for 1 yr/12,000 mi. That would boil down to free oil changes, huh... Can't rotate the tires on the Silver Surfer...darn. I am quite pleased

given I had to wait 7 weeks for my spoler and ended up getting premium floor mats and a few oil changes.

I'm close to my first oil change (might be on another thread, but I have 2900 on the car now and we've a 500 mi trip planned....). Perhaps a good time to take advantage of the offer before long,:party0048: as it's been hotter..than a couple of long haired rats doin the boogie in a wool sock here in Ok.

07-12-2011, 07:23 AM	#19
67 Convertible Drives: 67 Camaro Convertible Join Date: Jun 2009 Location: MA Posts: 1,718	Ask the rep. what he/she had in mind? See what they say..... A few free oil changes would be nice........ __________________ _____________________________________________ 2LT/RS RJT, Blk Rally Stripes, Beige Interior, Sunroof Placed order at dealer 4/24/09 1100 - 4/28/09 2000 - 5/01/09 2500 - 5/05/09 3000 - 5/05/09 3300 - 5/30/09 3400 - 6/05/09 3800 - 6/18/09 4000 - 6/18/09 4B00 - 6/18/09 4200 - 6/22/09 5000 - 7/01/09 6000 - 7/01/09 It's Home!! 0000 - 7/14/11 Traded in with 24,000 miles. Currently 5th Gen less

07-13-2011, 06:50 PM	#21
PAUL SS The Mark of Excellence Drives: 2010 ABM 1SS RS LS3 Join Date: Jan 2009 Location: Smallest State in the Union Posts: 8,688 View My Garage	It's nice to have an advocate here on the forum, I hope I never need his help. No offense, Jeff! __________________ BMR, CAI, DynoMax, Elite Eng., Hurst, Jannetty, Clear Image Headers & Hi Flow cats, Jet Hot, LSR, TSW, VMax, Vredestein

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07-10-2011, 04:05 PM	#15
Rocknroller Drives: 2011 2LTRS, 1972 Cougar XR7 Vert Join Date: Jun 2011 Location: Fairview, Oklahoma Posts: 46 View My Garage	Update: Arrived at the dealership early yesterday, (8:15) and the service rep told me they couldn't find the paperwork, BUT they would get right on it anyway. Took just a couple of hours and the spoiler and badging looks great. It's been a long wait, but all's well that end's well.

07-11-2011, 11:17 AM	#16
Chevrolet Customer Svc Drives: GM Vehicles Join Date: Jun 2010 Location: Michigan Posts: 9,327	Very glad to hear it Rocknroller. I'm happy I was able to help and be a part of it. I hope for many miles and many smiles for you in your Camaro! Jeff Morris, Chevrolet Customer Service

07-11-2011, 07:41 PM	#17
Rocknroller Drives: 2011 2LTRS, 1972 Cougar XR7 Vert Join Date: Jun 2011 Location: Fairview, Oklahoma Posts: 46 View My Garage	Thanks for your help Jeff.

07-12-2011, 07:05 AM	#18
Rocknroller Drives: 2011 2LTRS, 1972 Cougar XR7 Vert Join Date: Jun 2011 Location: Fairview, Oklahoma Posts: 46 View My Garage	Chevy Customer Support gave me a follow up call yesterday to see how the spoiler/badging installation went. I told them I was very pleased and the rep offered to compensate err, give me something due to the 7 week wait. As I've stated in the W.O.S. thread, the dealer sent premium floor mats to me after 3 weeks of waiting. I feel as though I'm looking a gift horse in the mouth if I ask for something else, but THEY asked. Any ideas? Thanks

07-13-2011, 06:08 PM	#20
Chevrolet Customer Svc Drives: GM Vehicles Join Date: Jun 2010 Location: Michigan Posts: 9,327	It looks like after all this is over you'll in better shape than when you went in! I am glad to be service to all you fine folks here at Camaro5. I hope to get to a point where everyone here can be as happy with their vehicles and our Customer Service as Rocknroller here! Jeff Morris, Chevrolet Customer Service

07-27-2011, 05:46 PM	#22
Rocknroller Drives: 2011 2LTRS, 1972 Cougar XR7 Vert Join Date: Jun 2011 Location: Fairview, Oklahoma Posts: 46 View My Garage	Here is the latest and hopefully the last update... Although it's been a couple of weeks, (we've been playing a lot of phone tag...(sorry I'm/their busy), GM Support called today and offered me a 12mo/12,000 mi. service warranty. I asked what that was and from what I could tell, it's free oil changes/tire rotation for 1 yr/12,000 mi. That would boil down to free oil changes, huh... Can't rotate the tires on the Silver Surfer...darn. I am quite pleased given I had to wait 7 weeks for my spoler and ended up getting premium floor mats and a few oil changes. I'm close to my first oil change (might be on another thread, but I have 2900 on the car now and we've a 500 mi trip planned....). Perhaps a good time to take advantage of the offer before long,:party0048: as it's been hotter..than a couple of long haired rats doin the boogie in a wool sock here in Ok.