Warranty Work Denied... again.

[TooCool5]

Originally Posted by BOETIE

This thread really tics me off ! and I have a car ordered ,this does not leave a good taste at all....if they do not build what I ordered because of the abm color....I think Iam walkin.The dashboards are junk...maybe this is the beginning.

Dashboards? What are you talking about?

[Goodthrust]

Originally Posted by Verio

I'll break out the Camera and take a picture for you tomorrow. The paint was shredded due to the rubbing between panels. They took a small brush and threw touch up paint in between the creases and tried to paint over the shredded paint. Now, it looks like shredded paint that's been painted over with (if that makes any sense?).

I'm requesting they do what most other dealers have been authorized to do, and that is remove the panel, sand the area, and repaint. Additionally, adjust the tightness the panel is clipped on, so that it doesn't happen again.

I don't think that's too much to ask, considering it was perfect when delivered.

This is exactly what needs to happen. I had the same issue with my car. However the dealership didn't give me a hard time and fixed it....

[Verio]

Received a voicemail last week from a representative at the GM Executive office and was told I'd hear correspondence again from him by Monday. I've been out of office since Wednesday, since my wife and I had another child over the weekend.

Unfortunately to my dismay, there was no missed calls or voicemails from anyone at GM on either of my work phones or my home land-lines on Monday, Tuesday, or Wednesday.

Giving it until Monday of next week before I start raising a stink again.

[Orange5thGen]

VERIO ^
/\
Congrats on the New Baby!!!!!Enjoy your new baby don't worry, put your energy into your new blessing!!!

[Verio]

Originally Posted by Orange5thGen

VERIO ^
/\
Congrats on the New Baby!!!!!Enjoy your new baby don't worry, put your energy into your new blessing!!!

Heh, I'm trying... just a bit tired and cranky

[Verio]

Oooohhh just got a phone call from GM. The person stated he is going to try and investigate my issue and see where to go from here. I believe they're going to try and get the area rep to look at my car (which I've requested from the beginning). I made sure to let him know that I waited for 6 weeks for the area rep to have time available to look at my vehicle, but never happened.

I'm supposed to hear more information next Monday.

<----------- Trying to keep the faith.

[Verio]

Well... Monday came and went. No phone call.

[Atcer]

Been there, done that. I had a 2006 Corvette, GM's flagship. The painted removable roof panel separated from the frame in high heat. i took it into the dealership. They reffered it to the district rep. They denied the claim, even though there was a recall to include an NTSB recall notice on the vin numbers that included mine. Trick was my car did not have the painted top on the orginal order. Dealer add 1 week after new. Since it had been past 12 months they didnot have to warrenty the part. I feel your pain.

[Verio]

I received a phone call today again from the person I've been working with at GM.

This process is not working. I am being forced to return to the dealership I purchased the vehicle from, to get warranty repair work done.

The dealership is claiming that a rock chipped the area in question, and since the GM Rep I have been working with is communicating with the dealership, their final determination is that I must return to the original dealership to have the work completed.

The Collision Center Manager I tried working with originally has just about quit dealing with me, for fear of losing his job. He agrees with me that this is a flexing issue of the rear quarter panel, but since his boss, the dealership service manager believes differently, he's not going to question him.

The Service Manager at the dealership was a complete jerk when I called him, and has stated he's been back and forth with GM on the issue 9 times now, and it's his call. In his professional opinion a rock hit my car, and I'm trying to get the dealership to fix it.

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I've tried going through all of the correct channels to get the issue fixed, and I've even tried going around those channels through contacts on this board. I appreciate all of the help that's been extended so far, but this is going nowhere.

I cannot believe such a simple issue has been fixed at so many other dealerships, yet I am so unique?

Tell me this was a rock that hit my car.

Edit - Sorry, the year is wrong in the picture, but the day/date are correct. This is the day I originally dropped the car off at the dealership. I mean hell, 2 months isn't that long to be driving around a car with paint flaking off, right?

[67 Convertible]

A rock?? That is total BS. I haven't seen the car in person, but from the pic, there's no way that's rock damage. Time to PM fbdfather again??

[Verio]

Originally Posted by 67 Convertible

A rock?? That is total BS. I haven't seen the car in person, but from the pic, there's no way that's rock damage. Time to PM fbdfather again??

I wont name names, as Fbod has done a lot already to assist me, but I've been working with the person Fbod put me in touch with. This person is definitely higher up in the GM food chain.

I've emailed Fbod again and let him know of the issue, so we'll have to go from there.

I just left a voice mail for the GM rep asking him if he will review MY pictures (not the ones that Lannan has taken) to prove my point.

I have this picture, a picture of the car after it was delivered, and a picture today, where the paint is flaking again. I am once again showing bear metal in the quarter panel.

[ffrcobra_65]

I have been following this thread and couldn't undertand why the GM rep continued to refuse to see your car in person. After reading what you said about the Service Manager, I wonder no more. As I said in my previous post, I wondered what the dealer was telling the GM rep that the rep refused to see the car in person. Now we know! The Service Manager calls it a rock chip, tells the rep he believes it is a rock chip, why would the rep come out?
Personally, I don't think it is a rock chip, not even close. Goodluck Verio. I hope this gets resolved soon.

[Batman0837]

This thread/situation really sucks and I have faith that with fbod involved, this issue will eventually get the results you desire...with that said, your situation here is precisely the reason I decided to stick with my (local) dealer I originally ordered the car from instead of buying from some far off out-of-state dealer...Short of the customer moving from out-of-state, dealers loathe warranty work on a vehicle not purchased from their store, especially if you don't request some form of maintenance while the car is in. I have no doubt whatsoever that if this type of paint issue happens to my CGM that my selling dealer will go out of their way to see the issue rectified. I would wager almost any amount that if you purchased your car from the store giving you all the grief, this issue would be resolved by now...When I worked at a GM dealer some time ago as service writer, whenever a customer expected a "goodwill" warranty repair (warranty repair made just after the warranty technically expired) the service manager (my direct boss) would first ask if the car was purchased with us, and if so the second question was if the customer serviced the car for regular maintenance with us, if either question was answered with a "no" the goodwill would be denied. Not saying that either party is right or wrong as you definitely have a 100% warrantable issue on your hands, but this is how it is often viewed at the dealer. Generally speaking...

[Verio]

Originally Posted by Batman0837

This thread/situation really sucks and I have faith that with fbod involved, this issue will eventually get the results you desire...with that said, your situation here is precisely the reason I decided to stick with my (local) dealer I originally ordered the car from instead of buying from some far off out-of-state dealer...Short of the customer moving from out-of-state, dealers loathe warranty work on a vehicle not purchased from their store, especially if you don't request some form of maintenance while the car is in. I have no doubt whatsoever that if this type of paint issue happens to my CGM that my selling dealer will go out of their way to see the issue rectified. I would wager almost any amount that if you purchased your car from the store giving you all the grief, this issue would be resolved by now...When I worked at a GM dealer some time ago as service writer, whenever a customer expected a "goodwill" warranty repair (warranty repair made just after the warranty technically expired) the service manager (my direct boss) would first ask if the car was purchased with us, and if so the second question was if the customer serviced the car for regular maintenance with us, if either question was answered with a "no" the goodwill would be denied. Not saying that either party is right or wrong as you definitely have a 100% warrantable issue on your hands, but this is how it is often viewed at the dealer. Generally speaking...

... and you know what? If I wasn't such a stubborn ass, I would drive the 2 hour roundtrip this weekend down to my original Dealership and get the car fixed. They were an awesome dealer to work with during my original order.

That being said, it doesn't matter where I purchase my car from. It's a Warranty issue, and it needs to be fixed as such. I have little spare time during my normal day to day issues to go around from dealer to dealer to get this item fixed.

I have a brand new baby as of 10/30/09, and zero PTO left to blow on trivial issues such as this.

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I swear to god GM Hates me. While writing this response, no kidding, I received 2 emails from GM. 1 from the Service Manager at the dealer (mass mail about service discounts) and 1 from GM advertising the Synergy Green Camaro.

*sigh*