Help! Dealership put swirl marks in my paint and has refused to fix them! - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Alarick · 04-10-2010, 10:29 AM

Now that sounds like a great idea.
And it does have a facebook page.

Looks like I won't be holding out till Monday to out them after all.
http://www.facebook.com/?ref=logo#!/...?v=wall&ref=ts

*Edit*
Comment posted on their facebook site if anyone wants to reply or like.

PYROLYSIS · 04-10-2010, 10:57 AM

I would be pissed just because of how they ignored you and told you your car would be ready sooner than it actually was. It seems like thats the standard these days for repair/body shops. And I hate when they do a bad job and hope that you'll accept the car or won't notice what a bad job they did. Problems can arise and not every job is an easy fix, but if the dealership actually cared about you, you wouldn't have had to hunt them down. They should have called you and said that it might take a little longer to fix, but they want to make sure the car is right when you recieve it. You should hopefully get treated a little better now that the word is out.

RPO_Z28 · 04-10-2010, 11:13 AM

No one is going to like this response but here it is:

The dealer is not the one who damaged the car in the first place. You went there for their help and the repair was sufficient other than the swirls.

Swirl marks can be easily removed by the right professional using the right materials.

My suggestion is to go to your own guy and get the swirls removed and ask the dealer to foot the bill. Should be no more than $200 to do it the right way.

Stop the witch hunt to find out the name of the dealership when all that is necessary is a little elbow grease and the right tools.

Flame suit on!

Treadstone · 04-10-2010, 11:20 AM

Swirl marks can be removed by non professionals as well. EVERYONE who is a car enthusiast should own a Porter Cable 7424.

Plus, i'm not sure the clear bra should have been installed that soon after a fresh repaint.

The repaint they use is NOT the same as the factory. It's softer and takes time to cure.

RPO_Z28 · 04-10-2010, 11:22 AM

Quote:

Originally Posted by Treadstone

Swirl marks can be removed by non professionals as well. EVERYONE who is a car enthusiast should own a Porter Cable 7424.

Plus, i'm not sure the clear bra should have been installed that soon after a fresh repaint.

The repaint they use is NOT the same as the factory. It's softer and takes time to cure.

Absolutely.

Bell040 · 04-10-2010, 11:25 AM

navmaxlp · 04-10-2010, 11:26 AM

Commented on your FB post over there to try and give it some more oomph.

MasterZ · 04-10-2010, 11:32 AM

If you cant get it settled another route is filing a complaint about the dealership. I dont have the number, but there is an 800# you can call to GM headquarters to file a complaint about a dealer service. Send Fbodfather a PM and ask him for this number he maybe able to help you out.

myold88 · 04-10-2010, 11:51 AM

IF Allstate "directed" you to go to their "approved shop" then it's their responsibility. If you went there on your own, then its between you and the repair shop.
Allstate doesn't repair cars but if they "directed you" there they are responsible for the repairs. As an adjuster/appraiser for many years, I never direct insureds to a particular shop for this very reason.
Allstate shop- Allstates problem. Your selected shop- Your problem.

JB @ C and L Machine · 04-10-2010, 12:00 PM

Quote:

Originally Posted by RPO_Z28

No one is going to like this response but here it is:

The dealer is not the one who damaged the car in the first place. You went there for their help and the repair was sufficient other than the swirls.

Swirl marks can be easily removed by the right professional using the right materials.

My suggestion is to go to your own guy and get the swirls removed and ask the dealer to foot the bill. Should be no more than $200 to do it the right way.

Stop the witch hunt to find out the name of the dealership when all that is necessary is a little elbow grease and the right tools.

Flame suit on!

With your attitude

..its a wonder why you sell anything.

Typical NY

RPO_Z28 · 04-10-2010, 12:07 PM

Quote:

Originally Posted by JB @ C and L Machine

With your attitude

..its a wonder why you sell anything.

Typical NY

Listen to you.

Thanks for your contribution to this thread and possible solution.

Legend · 04-10-2010, 12:14 PM

Quote:

Originally Posted by Treadstone

Swirl marks can be removed by non professionals as well. EVERYONE who is a car enthusiast should own a Porter Cable 7424.

Plus, i'm not sure the clear bra should have been installed that soon after a fresh repaint.

The repaint they use is NOT the same as the factory. It's softer and takes time to cure.

Quote:

Originally Posted by RPO_Z28

No one is going to like this response but here it is:

The dealer is not the one who damaged the car in the first place. You went there for their help and the repair was sufficient other than the swirls.

Swirl marks can be easily removed by the right professional using the right materials.

My suggestion is to go to your own guy and get the swirls removed and ask the dealer to foot the bill. Should be no more than $200 to do it the right way.

Stop the witch hunt to find out the name of the dealership when all that is necessary is a little elbow grease and the right tools.

Flame suit on!

Exactly...I hate to say it as well but this is a mass produced automobile and while I hate what happened, happened but it's not a Ferrari! It's a Chevy and a Chevy dealer could do this this. It's not right, but come on...witch hunting is not the answer!

Tell the dealer your complaint, tell them you are going to fix it and then pay the bill and seek payment from them either thru your insurance or other avenue.

If it doesn't work out then don't go back there! Simple!

Quote:

Originally Posted by JB @ C and L Machine

With your attitude

..its a wonder why you sell anything.

Typical NY

You may be right but the "my Camaro is holier than all other cars" attitude won't get you very far either!

Hate if you want...but seriously...this is a bit much guys!

Quote:

Originally Posted by MasterZ

If you cant get it settled another route is filing a complaint about the dealership. I dont have the number, but there is an 800# you can call to GM headquarters to file a complaint about a dealer service. Send Fbodfather a PM and ask him for this number he maybe able to help you out.

Sending a PM for roughly $200 worth of work is a bit much don't you think? I mean really...does Scott not have more important things to do than this? I think so!

Quote:

Originally Posted by myold88

IF Allstate "directed" you to go to their "approved shop" then it's their responsibility. If you went there on your own, then its between you and the repair shop.
Allstate doesn't repair cars but if they "directed you" there they are responsible for the repairs. As an adjuster/appraiser for many years, I never direct insureds to a particular shop for this very reason.
Allstate shop- Allstates problem. Your selected shop- Your problem.

Exactly...your problem...fix it, tell them you are doing it and then seek your money from them.

If it's truly this important to you then you'll hire a lawyer, pay all the fees up front knowing you could lose! Is $200 worth it?

marticus24 · 04-10-2010, 12:15 PM

Quote:

Originally Posted by RPO_Z28

No one is going to like this response but here it is:

The dealer is not the one who damaged the car in the first place. You went there for their help and the repair was sufficient other than the swirls.

Swirl marks can be easily removed by the right professional using the right materials.

My suggestion is to go to your own guy and g
et the swirls removed and ask the dealer to foot the bill. Should be no more than $200 to do it the right way.

Stop the witch hunt to find out the name of the dealership when all that is necessary is a little elbow grease and the right tools.

Flame suit on!

If it went in with no swirls it should come out with no swirls.... absolutely no reason OP should have to use any "elbow grease". Shop should do the job right.

Legend · 04-10-2010, 12:18 PM

Quote:

Originally Posted by marticus24

If it went in with no swirls it should come out with no swirls.... absolutely no reason OP should have to use any "elbow grease". Shop should do the job right.

True...but if they didn't do it right, which to him they didn't and you can't get the corrections needed a that dealer, then tell them what you are doing, get it done and seek repayment via your insurance or other avenue.

I'm not a dealer or trying to protect them...but I'm not going to seek out and destroy a dealer for something like this.

Maybe that's me...IDK...it all seems a bit much. I would be mad but when I was told we aren't fixing it, then I tell them fine, I'm going to have it fixed, file thru my insurance and you'll hear from me soon.

04-10-2010, 10:29 AM	#15
Alarick Drives: 2010 IOM 2SS Join Date: Apr 2008 Location: Coral Springs Florida Posts: 356 View My Garage	Now that sounds like a great idea. And it does have a facebook page. Looks like I won't be holding out till Monday to out them after all. http://www.facebook.com/?ref=logo#!/...?v=wall&ref=ts Edit Comment posted on their facebook site if anyone wants to reply or like. Last edited by Alarick; 04-10-2010 at 10:41 AM.

04-10-2010, 10:57 AM	#16
PYROLYSIS Remember the Charleston 9 Drives: 2004 KME PREDATOR, 2014 2SS/RS/1LE Join Date: Nov 2008 Location: Summerv1LE SC Posts: 5,381 View My Garage	I would be pissed just because of how they ignored you and told you your car would be ready sooner than it actually was. It seems like thats the standard these days for repair/body shops. And I hate when they do a bad job and hope that you'll accept the car or won't notice what a bad job they did. Problems can arise and not every job is an easy fix, but if the dealership actually cared about you, you wouldn't have had to hunt them down. They should have called you and said that it might take a little longer to fix, but they want to make sure the car is right when you recieve it. You should hopefully get treated a little better now that the word is out. __________________ BRING BACK THE B4C POLICE CAMARO! 2002 V-6 5 speed rally red (current camaro) Also driven:1992 Z-28 305 auto Red w/ black stripes (anniversary), 2001 V-6 auto light pewter metallic,1991 RS V-6 auto Black

04-10-2010, 11:13 AM	#17
RPO_Z28 Drives: 2007 C6Z Join Date: Jan 2009 Location: RVC, New York Posts: 1,742	No one is going to like this response but here it is: The dealer is not the one who damaged the car in the first place. You went there for their help and the repair was sufficient other than the swirls. Swirl marks can be easily removed by the right professional using the right materials. My suggestion is to go to your own guy and get the swirls removed and ask the dealer to foot the bill. Should be no more than $200 to do it the right way. Stop the witch hunt to find out the name of the dealership when all that is necessary is a little elbow grease and the right tools. Flame suit on! __________________

04-10-2010, 11:20 AM	#18
Treadstone Drives: Z51 BABY! Join Date: May 2009 Location: LSFREE~!!!!! Posts: 786	Swirl marks can be removed by non professionals as well. EVERYONE who is a car enthusiast should own a Porter Cable 7424. Plus, i'm not sure the clear bra should have been installed that soon after a fresh repaint. The repaint they use is NOT the same as the factory. It's softer and takes time to cure. __________________

04-10-2010, 11:25 AM	#20
Bell040 Drives: 2SS/RS - Black - GFX Join Date: Nov 2008 Location: B'ham, Alabama Posts: 2,458 View My Garage	__________________ Ordered: 10-13-08 Built: 3-30-09 (#1691) Recieved: 6-12-09 Blacked out, Cammed (Lunati Voodoo 233/245, .578/.598 @114°, +4°), ARH LTs, VR OTR CAI, Cutouts, and lots of other fun mods.

04-10-2010, 11:26 AM	#21
navmaxlp Drives: Not a Camaro :( Join Date: May 2009 Location: Frederick, maryland Posts: 337	Commented on your FB post over there to try and give it some more oomph.

04-10-2010, 11:32 AM	#22
MasterZ Drives: 2010 Camaro SS/RS Join Date: Sep 2008 Location: Denham Springs, LA Posts: 705	If you cant get it settled another route is filing a complaint about the dealership. I dont have the number, but there is an 800# you can call to GM headquarters to file a complaint about a dealer service. Send Fbodfather a PM and ask him for this number he maybe able to help you out.

04-10-2010, 11:51 AM	#23
myold88 Drives: SUMMIT WHITE 2SS/RS CAMARO Join Date: Feb 2008 Location: 2018: Lakewood Ranch, Fl. Posts: 8,167 View My Garage	IF Allstate "directed" you to go to their "approved shop" then it's their responsibility. If you went there on your own, then its between you and the repair shop. Allstate doesn't repair cars but if they "directed you" there they are responsible for the repairs. As an adjuster/appraiser for many years, I never direct insureds to a particular shop for this very reason. Allstate shop- Allstates problem. Your selected shop- Your problem.