ECS Motorsports

[SS 376]

This started when I purchased a set of JBA long tube headers and hi-flow cats from ECS back in early June. AJ at ECS was very helpful and the headers arrived quickly and well-packaged.

Took the headers to my shop (a VERY reputable and knowledgeable LS shop that is popular here and on LS1Tech whose name I will keep out of this). They informed me the passenger side header was defectively made and did not fit (it was in contact with other parts of the car and sat too high for the high flow cat to mate up with my exhaust). Having wasted most of a day and install fees to find out I had defective headers, I was not interested in a replacement set. As per ECS’s return policy, I could return the defective headers for a full refund less shipping.

When I approached AJ about a refund, I got a lot of pushback and was initially told I would have to pay a 20% restocking fee. This made no sense to me, since the return policy specifically exempts defective merchandise. This also conflicted with what JBA told me, since JBA informed me that they will fully refund any defectively made part. After some weeks of back and forth and after JBA got involved, ECS finally agreed to refund my money after I returned the headers.

On July 6, I returned the headers directly to JBA in person. But now AJ and ECS have dropped off the face of the earth: calls go to voicemail and multiple emails are un-returned. JBA can’t assist me because I purchased the part through ECS. Basically, I have heard nothing at all for about 6 weeks now (let alone any status regarding a credit). I realize when you have layers of companies, the return process is not a 1-2-3 thing, but all I ever asked for over the past 6 weeks was some update as to what was going on. After all, we are talking about $1,100. The fact that ECS has started ignoring me puts me in the position of having do a chargeback through Mastercard. I see they still post ads here so I know someone is there, but I suppose my return is no longer a priority. Having given ECS 6 weeks to make good on my return, I feel now it’s only fair to warn other C5 customers.

AJ seems like a decent guy who tried the do right thing for a while and I suspect this is not really AJ's fault at all, so I’m just advising everyone to be VERY CAREFUL about ECS. Like a lot of companies, they’re great UNTIL they have your money. Beyond that, they are not interested in customer service or making sure the customer is satisfied. AJ, if you're reading this, sorry it came to this, but this has been drawn out for 2 months and I have heard nothing from ECS about a refund; $1100 might be nothing to ECS but it means something to me. Please just make good on what I was promised.

[speedster]

AJ took care of me too with a Seibon CF hood that was ordered.

+1