Dealer misdiagnosed..Should I have to pay for this??

[Tallboy]

Originally Posted by tjk_art

The service tech knew I pulled the fuse. Upon receiving this information he told me that would not be the problem.

Your original post said you told him you pulled "A" fuse. Had you told him you pulled "THE" fuse that would trip this particular code, my guess is the outcome would have been different.

Seriously, you knew this was your fault, you knew it wouldn't be covered, and now you're throwing the dealer under the bus?

Didn't you just post something about how people should be "held accountable"? That doesn't include you, I guess?

[Tallboy]

Originally Posted by thiggin2

What if it was a bad connection or an open wire. OnStar CAN NOT diag anything, they can only read codes.

Absolutely correct.

However, the "no signal" code CAN be interpreted as a bad module [until further diagnostics are performed]. If you KNOW that YOU caused the code to be there, how is it NOT your responsibility?

[tjk_art]

Originally Posted by Tallboy

Absolutely correct.

However, the "no signal" code CAN be interpreted as a bad module [until further diagnostics are performed]. If you KNOW that YOU caused the code to be there, how is it NOT your responsibility?

I am more than aware it was my fault for the actual problem. I've got no issue with paying for the time it took to diagnose I pulled a fuse, and whatever time it took to reprogram the module.

I'm not going to be taken advantage of because of misleading information given to me by the dealer though. That's bad business practice on the Chevy technicians end. A rental car and hours of diagnostics on every aspect of my car besides what I tell him causes the problem in the first place... well that's just garbage.

[thiggin2]

Originally Posted by Tallboy

Absolutely correct.

However, the "no signal" code CAN be interpreted as a bad module [until further diagnostics are performed]. If you KNOW that YOU caused the code to be there, how is it NOT your responsibility?

Yes I agree, but the dealer should not have insured that it would be covered until the problem was located. The adviser should have also asked which fuse was pulled. The problem is most advisers do not ask any questions. All they do is write the RO up with the words that comes out of the customers mouth. Most customer never tell the whole story. I am a tech at a GM shop and I see this all the time.

[thiggin2]

Originally Posted by tjk_art

That's bad business practice on the Chevy technicians end.

Was it the tech that you talked too or the adviser??

[el ess A]

He said, she said...who gives two craps. If the dealer DID INDEED say the warranty would cover the rental, regardless of what they find, the car should be covered by the warranty or the dealer should eat it. Never promise the customer one thing without the contingency clause stating if the repair is found not to be a warranty item, the customer is on the hook for the rental. Without that disclaimer, based on what was said here actually went down, Judge Judy would throw that dealer under the bus.

I see it's BOTH parties fault.

[2010SLVRBULIT]

should've 1rst had the code read/deleted by an autoshop, when you realized what you had done. If it came back again, then send it off to the dealer...

[tjk_art]

Originally Posted by thiggin2

Was it the tech that you talked too or the adviser??

The person I talked to and dealt with the whole time was behind the desk inside the service garage. I don't think he was the actual technician. Although, he did try to diagnose the initial problem once he called onstar. He was checking things out and then called up a technician. After the tech couldn't spot anything, I told him about the lighting, and the guy behind the service desk told me they would figure it out next week and set me up with a rental.

[Tallboy]

Originally Posted by thiggin2

Yes I agree, but the dealer should not have insured that it would be covered until the problem was located. The adviser should have also asked which fuse was pulled. The problem is most advisers do not ask any questions. All they do is write the RO up with the words that comes out of the customers mouth. Most customer never tell the whole story. I am a tech at a GM shop and I see this all the time.

You are exactly correct in every respect.

However, in this instance, the op KNEW he and he alone caused the problem. The advisor was ASSUMING GM would be on the hook. See my point? If the op honestly didn't know he caused the issue, or it the code popped up a day later, I would be in complete agreement. However, that's not the case here.

[tjk_art]

Originally Posted by Tallboy

You are exactly correct in every respect.

However, in this instance, the op KNEW he and he alone caused the problem. The advisor was ASSUMING GM would be on the hook. See my point? If the op honestly didn't know he caused the issue, or it the code popped up a day later, I would be in complete agreement. HOwever, that's not the case here.

I thought I had caused the problem, which is why I told him about the lighting. He turned around and told me that it did not match the onstar diagnostic code. Therefore, I thought that it was just a coincidence. i'm not a car junky, I didn't install the lighting - my friend did. I had no clue plugging in a fuse would cause an airbag problem.

It's not like I held any information from anyone. I said all that I could and he still told me it was covered.

[thiggin2]

Originally Posted by tjk_art

The person I talked to and dealt with the whole time was behind the desk inside the service garage. I don't think he was the actual technician. Although, he did try to diagnose the initial problem once he called onstar. He was checking things out and then called up a technician. After the tech couldn't spot anything, I told him about the lighting, and the guy behind the service desk told me they would figure it out next week and set me up with a rental.

Thats the biggest problem with dealerships, Most advisers THINK they are techs. Most of the time they dont know shit . Why would they even bother calling Onstar??? What are they going to do . What a dumbass adviser.

[Tallboy]

Originally Posted by tjk_art

So, I installed AAC's footwell lighting a few weeks ago. I plugged it into my fuse block using an add a circuit so I could power it from a push button on my dash. I pulled the same fuse shown in AAC's installation pictures.

When I pulled the fuse out of the block to plug into the add-a-circuit, it disconnected the onstar signal from the airbag deployment.

I didn't know this at the time, I only saw the "Service airbag" on my screen.

So I took my car in after having set up an appointment a week in advance, and the service employee told me I had no appointment.. so he set me up with another appointment a week later.

I told him the first time I brought it in that I had installed some footwell lighting and had to disconnect a fuse to do so. The same night that I installed it was the night the message started to appear. He told me "Ok, well we will find out what is going on but I don't think that would be it. I think we will have to replace your entire module"

I took the car in again, and he said they would set me up with a rental car free of charge and GM will cover the costs. I didn't ask for a rental, I didn't even need one. The service guy set me up with one because he told me it was under warranty.

I had the rental car all yesterday, and he called me today telling me they didn't work on it at all yesterday even though I bought it in at 9 AM. He told me they hadn't found out what's wrong with it yet but he thinks they need to replace the module because that's what the onstar diagnostic says.

After a full day of looking at my car, they finally decide to check out the fuse bock like i mentioned in the first place, and the technician said that had broke the ciruit giving off the signal to onstar.

The service guy called me back later tonight and told me that the diagnostics will not be covered under warranty and I must also pay for the rental car.

I'm a little steamed about this, even though the initial problem was my own fault.

They offered me a rental car I didn't need, telling me that it would be covered under the warranty by GM. I had this car all yesterday when they didn't even look at my car yesterday, and I could have just brought my camaro in today. Plus the charges in diagnostics would have been slim to NOTHING if they had checked out what I said first. Instead he diagnoses it as a faulty module needing to be replaced??

I'm wondering if you guys could help me out here. I've got a lot of information on my answering machine from this service tech. showing clear proof of what I've mentioned above.

Any opinions/suggestions are welcome.

Thanks.

Originally Posted by tjk_art

I thought I had caused the problem, which is why I told him about the lighting. He turned around and told me that it did not match the onstar diagnostic code. Therefore, I thought that it was just a coincidence. i'm not a car junky, I didn't install the lighting - my friend did. I had no clue plugging in a fuse would cause an airbag problem.

It's not like I held any information from anyone. I said all that I could and he still told me it was covered.

OK, now you're really starting to look bad. Seriously, can you not tell anyone the truth?

[Tallboy]

Originally Posted by thiggin2

Thats the biggest problem with dealerships, Most advisers THINK they are techs. Most of the time they dont know shit . Why would they even bother calling Onstar??? What are they going to do . What a dumbass adviser.

Bingo. Advisers think they know much more than they actually do. They should just write the RO and let the tech take it from there...

[tjk_art]

Originally Posted by Tallboy

OK, now you're really starting to look bad. Seriously, can you not tell anyone the truth?

You're just coming across as rude. I was stating I did it, because I made the calls, so to say. It's not like my friend just hit me up and offered to install some lights. I bought them, and I asked him to install them with AAC's instructions I provided him. I supervised everything done, and did in fact help during the instal..

It was my decision to do what was done, I just had my friend who is at school to become a car technician do it for me.