2010 Camaro ECM a Restricted Part - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Domic · 08-21-2010, 05:32 PM

My honda van has had more warrantee repairs in three years than my dodge truck in seven.

rudack · 08-21-2010, 05:36 PM

I waited 3 months for a Radiator and AC hoses. I know your pain. Follow this procedure

http://www.camaro5.com/forums/showthread.php?t=71421

They helped me by escalating within internal departments. Also, make sure you have them open a SPAC case for the ECM.

Beyond Limits · 08-21-2010, 06:10 PM

Quote:

Originally Posted by dplyttle

My upset comes from the fact that I have owned eight cars since 1989 and none of them have had an issue like this one (Toyotas and Nissans). Further, every one of the service departments was able to get parts for the cars, and a few of them have needed ECMs replaced after being driven for over 50,000 miles.

Hey man... I don't want you to think that I am trivializing your anger but take a step back, a deep breath, and realize it will be alright.

Every car today is so computer integrated that it does not take much for things to fail. Hell, if one component in your ecm ended up with a cold solder joint and broke loose it would cause the whole thing to fail. My guess would be if that is the case it was an exception, not the rule, they replace the unit and life goes on.

And seriously, you are only kidding yourself if you think that somehow an Infinity is any less prone to weird computer failures. I could blow your mind with how a computer problem on my friends G35 resulted in the dealership having to replace the entire transmission because of the level of computer integration. Or even better, I knew a guy who purchased an E55 when they were first released. Before he picked it up from the dealership he had the OEM Mercedes hands free car kit installed by the dealership. Because of something that happened during the install (no one ever fully figured out why but they suspected a short) they ended up having to replace every computer in the car including the brake controller because of the level of integration (which btw took 2 months just to get the parts out of Germany). Or look at what is happening right now with the Civic hybrids where as of now a bad computer program looks to be responsible for killing the battery pack. So it does happen to everyone.

So to say that this in any way means that American cars are less reliable is beyond a bit of a stretch. Especially since if it is in fact a computer related issue there are only a handful of ECU manufacturers out there that most car companies use (Delphi and Bosch being the largest) and most of the actual ECU's are made in china anyhow. The reality is there is a very good chance that the Infinity you want had a computer made in the same factory or compound as the ECU in your Camaro.

Also, do yourself a favor and back off on the Lemon law nonsense right now. GM has not failed yet as you put it. I know you are upset, but you don't qualify right now so don't even head down that road. If you start barking at the dealership (who seems to be trying hard to help you) about lawyers and lemons you are just setting yourself up for a road of pain. They will loose all desire to work with you because they will see you as difficult and confrontational, rather that reasonable and rational.

Oh, and if you have been purchasing Toyotas and Nissan's since the 90's there is a very good chance the cars you have owned were made in America.

Dion_1969 · 08-21-2010, 11:22 PM

Quote:

Originally Posted by dplyttle

Code:


	Quote:
	
	
		
			
				Don't get me wrong. The dealership was great at the outset. Friendly and helpful people who offered up a rental at the time. I declined but now that I am back to work (summer vacation is over) I need a vehicle. 

My upset comes from the fact that I have owned eight cars since 1989 and none of them have had an issue like this one (Toyotas and Nissans). Further, every one of the service departments was able to get parts for the cars, and a few of them have needed ECMs replaced after being driven for over 50,000 miles.

The issue here is I have paid $48,000+ CASH for the car, owned it since early March and only driven it 2700 miles. 

The dealership said they needed permission to request the ECM. That I get. What I do not understand is the length of time to receive the part. Then we still do not know if the replaced ECM will do the trick.

Additionally, I LOVE this car but I do not want to have a vehicle that is going to present itself as an issue. If you had a pair of shoes that were constantly malfunctioning/ defective and you paid a lot of money for them you would be upset and more than likely switch brands. 

I truly hope the dealership can rectify the presenting difficulties. However, I also want to be prepared for the inevitability that the car cannot be repaired.

Um what are you doing that has required a few ECM's? I change cars every time they hit about 100k and have one ECM issue. It was on my Prius and blew out with the bank of batteries. That was a 5k repair they tried to stick me with when the towtruck operator they sent when I called their road side assistance supposedly hooked it up backwards to try and jump it. He didnt by the way we both read the owners manual before hand. The tong shorted itself which is why it was dead to begin with. On the other hand I have owned 3 GM's. I had an air-conditioning compressor go at 75k on a Sonoma and I had a silverado that didn't need new brake pads until 90k and that was with towing a boat almost every weekend. My wife still drives a Toyota and we didnt have another problem with the prius. Its a crap shoot and sometimes you get a bad roll. If you look at actual repair stats GM is on par with Toyota and Honda. Nissan ie Infinity has a worse track record just so you know. Sorry for feeding

dplyttle · 08-22-2010, 12:14 AM

Quote:

Originally Posted by Number 3

If you are REALLY interested in your Camaro, then be patient. Yes the ECM is a difficult part and swapping it out is a huge deal. If I understand it properly the car won't run by simply changing it. If you aren't happy with the dealers service, please feel free to call GM Customer Service at 1-866-509-9090. Get an SR number and if it isn't resolved, PM me and I'll be glad to escalate your issue internally.

But if you are simply upset that you over paid and want to blame GM, I can't help you. I would suggest that you zoom over to the enthusiast site for the Infinit and listen to how many perfect fault free cars they are talking about.

No excuses as we try to deliver cars that have no issues at all. That is our objective. Unfortunately the modern automobile is a hugely comlex mechanism and sometimes we don't meet our objective.

If you are a true Camaro enthusiast, give it a bit.

If you are just a guy who jumped on the coolest new car and overpaid to do it and want to scream GM/American car fail, then I can't help you much. But I did work for Nissan, I have friends that are still there and you know what? There cars have this same problem from time to time.

You've got 80 some posts, so I'm hoping you are an enthusiast, love the Camaro and will simply call the phone number I gave you above.

Thanks for the information! I will definitely call the number you provided.

I am not upset that I paid the money for the car. I had it saved up and had planned for the expense. I am dismayed that the car I have planned on getting since the 5th Gen was debuted is in the shop for an undisclosed amount of time to fix an issue within the first 5 months of ownership.

My first car was a 1976 LT 350 and I love the Camaro. However, I find it highly unusual that the dealership can give me no time line whatsoever as to when they expect to take receipt of the ECM. That, more than anything, is what bothers me.

As for the other folks who, to paraphrase, say I should suck it up; I challenge you to hand your car over to the dealership with absolutely no time line for getting your car back and still be happy as two cousins in West Virginia!

thiggin2 · 08-22-2010, 12:44 AM

Quote:

Originally Posted by dplyttle

Thanks for the information! I will definitely call the number you provided.

I am not upset that I paid the money for the car. I had it saved up and had planned for the expense. I am dismayed that the car I have planned on getting since the 5th Gen was debuted is in the shop for an undisclosed amount of time to fix an issue within the first 5 months of ownership.

My first car was a 1976 LT 350 and I love the Camaro. However, I find it highly unusual that the dealership can give me no time line whatsoever as to when they expect to take receipt of the ECM. That, more than anything, is what bothers me.

As for the other folks who, to paraphrase, say I should suck it up; I challenge you to hand your car over to the dealership with absolutely no time line for getting your car back and still be happy as two cousins in West Virginia!

I have had the pleasure in having to deal with GM about getting a ECM for a Camaro. It's not GM that is causing most of the problem getting the ECM to you. It is more then likely the maker of it "Bosch". There is a LONG questionaire the dealer needs to do then that info will be sent to the engineer's over at Bosch. Like some have said alot of techs just replace ECM's and that never fixes the problem so they put stuff on a restriction to make sure EVERYTHING is checked and tested before a new ECM is shipped.

Rip · 08-22-2010, 12:50 AM

Quote:

Originally Posted by thiggin2

I have had the pleasure in having to deal with GM about getting a ECM for a Camaro. It's not GM that is causing most of the problem getting the ECM to you. It is more then likely the maker of it "Bosch". There is a LONG questionaire the dealer needs to do then that info will be sent to the engineer's over at Bosch. Like some have said alot of techs just replace ECM's and that never fixes the problem so they put stuff on a restriction to make sure EVERYTHING is checked and tested before a new ECM is shipped.

He didn't buy his car from Bosch - and I've never had one issue with any Bosch product I've ever owned in terms of getting it fixed.

The OP has a legitimate complaint, why does everyone feel the need to take up for GM?

gotpball44 · 08-22-2010, 05:39 AM

I had an ecm problem like yours when i first got my car. Was one of the first batch camaros #5363

Took about a month to change out the ECM because there was no parts available because car was so new. They changed it and it ran great! Plus they paid one month of my car payment.

derklug · 08-22-2010, 10:02 AM

Untill God gets into the car biz, things will happen. The best engineered, built and tested component in the world will still have a failure rate. Be patient, and in time you will forget that you had any problems.

thiggin2 · 08-22-2010, 11:05 AM

Quote:

Originally Posted by Rip

He didn't buy his car from Bosch - and I've never had one issue with any Bosch product I've ever owned in terms of getting it fixed.

The OP has a legitimate complaint, why does everyone feel the need to take up for GM?

I didn't say the car was bought from Bosch. The PART is made by bosch and they CAN put restriction on there parts.

LS 1st gen · 08-22-2010, 11:12 AM

The dealership needs to be more transparent here. Ask them what, EXACTLY, the problem is with your PCM. If they get all shifty and act like it's over your head, you can bet that you need to be talking to another service dept because they are the ones causing your massive delay and lack of info.

If they do give a straight response and tell you that they are very sorry but they can't get the part, simply let them know that you are escalating the issue and hope to have a resolution as soon as possible. If you aren't happy with your rental, let them know! Tell them that you want a more comparable vehicle.

What you shouldn't do is go throwing around your 48,000 number. Just because you paid 10 grand too much for your car doesnt make it a more reliable purchase. That money went straight to your dealership.

dplyttle · 08-23-2010, 11:28 PM

I contacted the GM help line as Number3 stated. The woman on the line contacted my dealership and within minutes she had resolved the issue. I was able to pick up my car and everything is running great. Thanks for the help Number3!

robsls3 · 08-24-2010, 09:17 AM

2 weeks? Try waiting 4-6 months for struts from australia like some of us GTO owners had to suffer.

dplyttle · 08-24-2010, 05:53 PM

Quote:

Originally Posted by robsls3

2 weeks? Try waiting 4-6 months for struts from australia like some of us GTO owners had to suffer.

WHAT?! Four to six months? Why in the world did it take that long to get struts?

08-21-2010, 05:36 PM	#16
rudack Rudack Drives: ABM 2SS/RS Join Date: May 2009 Location: Coconut Creek, FL Posts: 742 View My Garage	I waited 3 months for a Radiator and AC hoses. I know your pain. Follow this procedure http://www.camaro5.com/forums/showthread.php?t=71421 They helped me by escalating within internal departments. Also, make sure you have them open a SPAC case for the ECM. __________________ ABM 2SS/RS #33390

08-22-2010, 10:02 AM	#23
derklug Drives: 12 Boss 302 Join Date: Sep 2009 Location: Grand Rapids, Mi Posts: 1,369	Untill God gets into the car biz, things will happen. The best engineered, built and tested component in the world will still have a failure rate. Be patient, and in time you will forget that you had any problems. __________________ The biggest mistakes in life come when you know exactly what you are doing.

08-22-2010, 11:12 AM	#25
LS 1st gen Kept the Faith. Drives: 2010 VR 2SS Join Date: Jan 2008 Location: Houston Posts: 319	The dealership needs to be more transparent here. Ask them what, EXACTLY, the problem is with your PCM. If they get all shifty and act like it's over your head, you can bet that you need to be talking to another service dept because they are the ones causing your massive delay and lack of info. If they do give a straight response and tell you that they are very sorry but they can't get the part, simply let them know that you are escalating the issue and hope to have a resolution as soon as possible. If you aren't happy with your rental, let them know! Tell them that you want a more comparable vehicle. What you shouldn't do is go throwing around your 48,000 number. Just because you paid 10 grand too much for your car doesnt make it a more reliable purchase. That money went straight to your dealership. __________________ SOLD 2010 Camaro # 13694 Victory Red 2SS manual \| White rally Stripes \| Polished Wheels \| Rotofab CAI\| MGW Shifter\| Kooks LT's\| Magnaflow X-pipe\|FM 40 Delta Flows \| Elite Tunnel Brace \| "Ginger"

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