Cancel order??? - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Stingr69 · 12-19-2008, 05:18 AM

You can tell the general manger at the dealership what you will do if they do not refund your money. I suspect he will refund your deposit but if he does not, you can try to go back to the card company.

You need a list of names, dates and times that you have requested the deposit back. Then when you have exhausted all efforts for them to refund your money, you can dispute the charge in writing to the card company. Time is also important. You can't wait too long.

If you used a check card you maybe unable to get a refund through the card company. A check card is not the same as a credit card and the same rules and protections do not automaticaly apply.

Good luck

-Mark.

live2well · 12-19-2008, 08:35 AM

Sickrs,

This is what you do. First dont inconvenience yourself at all. You call the dealership in the morning and get the GM on the phone. You TELL him " I will be coming in to pick up my deposit that I put on the camaro. I have decided not to buy one. I will be there (at whatever time you choose). Thank you and I will see you then." Then just let him talk. You dont need to even respond to what he ask or says. Just give him enough time to have a check cut for you. He will either try to talk you out of it or just say ok. Now you need to show up when you said you would. When you get there walk up to the Floor Manager and just tell him you are there to pick up the check that MR./Mrs GM left for you. ( no chit chat) If he says he doesnt have it, just tell him you will be taking the dealership to small claims court to recover the money "stolen" from you. Now say that LOUDLY and SLOWLY but dont yell it. You want most people in there to hear you but you dont want to sound like a crazy person. Then ask for your refund again and stand there and look him in the left eye. He will, at that point, do what you asked or you will just turn and walk out and say I will see you in court. Then go down to you court and file a claim. It may cost you about 25-50 bucks. But I dont foresee any issues because they dont want an irate customer on their floor.

Intelligence plus character that is the goal of true education.
BrianC.

PatrickfromMD · 12-20-2008, 09:00 AM

Sick RS

This process generally works very well with me, with little, if any getting in the car and going to scream at anyone.

1) Go to www.bbb.org and look up the report on this dealer… keep a printout, depending on what it says, this may be real easy, or take a few (back and forths) in negotiations
2) Fill out a complaint at the BBB website against this dealer and include some of the details in the forum (3 paragraphs should be enough) Note: make sure you have at least 2 names and 2 dates to show you have made the effort to resolve yourself. There are fields for this information.
3) Hit submit, and print out a copy (perhaps save it in Word or something like that so you have an electronic copy)
4) Fax a copy to the dealer, with the fax cover, attention to the owner of the dealer. Say in the body respectfully, if he would like to resolve prior to being contacted by the BBB, or would he prefer to wait.
I did this most recently with Delta Airlines about a week ago. I got my $50 unrefundable surcharge back as well as a complimentary 5000 miles for my trouble. All this even before the got their copy from the BBB, was done by email, and did not have to talk to anyone.

(BTW- I did this at the gate while waiting for my airplane... thank heavan for broadband wireless)
When I get my copy from the BB asking if the matter has been resolved, I reply yes and thank them for their help.

The moral of the story… All businesses take things far more serious if 3rd parties are involved (attorney general, BBB, corporate, a letter from a prepaid legal attorney etc) the BBB is one of the easier ones to engage,…as its all done online.

Now, if they have a terrible BBB file already, it may take a few back and forth’s. With COMCAST, I sent a copy of my local COMCAST report to the county board who manages their franchise and asked them why the county was tolerant of such a record when the neighboring counties (which they all consider inferior)all had reports of acceptable performance by COMCAST. Needless to say I got some free months out of the deal and even had a call from the COMCAST VP

who managed the local COMCAST franchise. So, the takeaway here, is if the buisness does not care about their BBB record themselves, there is probibly someone who they do buisness with that does.....find them
COMCAST still sucks,

but now I at least know people in the Comcast front office to get problems resolved more quickly

Hope this helps

Note: The Better Business Bureau does not have authority to make a company do anything (unless they are BBB members) however most like to get BBB complaints resolved and behind them. Bad reports are bad PR for companies

SickRS · 12-30-2008, 06:35 PM

Ok guys here's where I'm at right now. The dealership is straight up lying and saying now that the deposit is non refundable because it was a "special order". I have called GM customer service several times now and I have gotten a little help with this one. My complaint has been forwarded to a District person. This place should be added to the garbage dealerships. The dealership has NEVER called me back about anything or updated me about anything. They were very helpful at taking my 500.00 though. I'm a supervisor of a million dollar yearly business and I have NEVER in my 6 year history heard of customer service this bad from a sales perspective.

Ry4nVan · 12-30-2008, 06:51 PM

Quote:

Originally Posted by SickRS

Ok guys here's where I'm at right now. The dealership is straight up lying and saying now that the deposit is non refundable because it was a "special order". I have called GM customer service several times now and I have gotten a little help with this one. My complaint has been forwarded to a District person. This place should be added to the garbage dealerships. The dealership has NEVER called me back about anything or updated me about anything. They were very helpful at taking my 500.00 though. I'm a supervisor of a million dollar yearly business and I have NEVER in my 6 year history heard of customer service this bad from a sales perspective.

I actually think the dealership is not the only problem. I understand GM has other priorities to worry about, but it seems to me that they've really put the Camaro marketing on the back-burner.

I believe that the Camaro can help save GM, like the Mustang helped to save Ford. Yet, they seem to not really 'sell' the Camaro. Mostly enthusiasts are the only ones interested right now.

If it wasn't for this website, honestly- I probably would have never given my down payment. This website has helped to keep a fire lite inside of me to continiously want the Camaro. I hope GM/Chevy really pickup their marketing and make us cosnumer confident in the product that we're investing a lot of money and time into.

CamaroScotty · 12-30-2008, 07:31 PM

Quote:

Originally Posted by SickRS

Ok guys here's where I'm at right now. The dealership is straight up lying and saying now that the deposit is non refundable because it was a "special order". I have called GM customer service several times now and I have gotten a little help with this one. My complaint has been forwarded to a District person. This place should be added to the garbage dealerships. The dealership has NEVER called me back about anything or updated me about anything. They were very helpful at taking my 500.00 though. I'm a supervisor of a million dollar yearly business and I have NEVER in my 6 year history heard of customer service this bad from a sales perspective.

I'll help you on this. The order can be cancelled from the system... I'll forward this on for you

Inspector 17 · 12-30-2008, 07:39 PM

Quote:

Originally Posted by Ry4nVan

I actually think the dealership is not the only problem. I understand GM has other priorities to worry about, but it seems to me that they've really put the Camaro marketing on the back-burner.

I believe that the Camaro can help save GM, like the Mustang helped to save Ford. Yet, they seem to not really 'sell' the Camaro. Mostly enthusiasts are the only ones interested right now.

If it wasn't for this website, honestly- I probably would have never given my down payment. This website has helped to keep a fire lite inside of me to continiously want the Camaro. I hope GM/Chevy really pickup their marketing and make us cosnumer confident in the product that we're investing a lot of money and time into.

Let's not confuse matters here. This particular incident has nothing to do with GM the corporation. This has to do with a dealer that isn't being honest and forthright.

Now, I can't argue that GM isn't releasing information as fast as many of us would like, but I don't believe that is the cause of this issue.

Ry4nVan · 12-30-2008, 10:25 PM

Quote:

Originally Posted by camaropete

Let's not confuse matters here. This particular incident has nothing to do with GM the corporation. This has to do with a dealer that isn't being honest and forthright.

Now, I can't argue that GM isn't releasing information as fast as many of us would like, but I don't believe that is the cause of this issue.

I know what you're saying. And you are right about GM not being responsible. My point was that not only are the dealers not doing a good job selling this car to people, but Chevy hasn't produced much either. Most of our information and pictures come from Camaro fans.

Inspector 17 · 12-30-2008, 10:28 PM

Quote:

Originally Posted by Ry4nVan

I know what you're saying. And you are right about GM not being responsible. My point was that not only are the dealers not doing a good job selling this car to people, but Chevy hasn't produced much either. Most of our information and pictures come from Camaro fans.

Point well taken.

SickRS · 12-30-2008, 11:09 PM

I totally agree with everyone...this is a very popular car yet we have to fight for pictures and details of it. I find it very poor business that GM would let a dealership sell a car when the guy didnt even have the WORKBOOK. If it wasnt for this site I wouldnt have known I was potentially being screwed over. They NEVER gave me the workbench print out, they NEVER gave me an order conf. # until I called for one. I would have never know to ask if it wasnt for everyone on this site. I'm just confused on how GM could let a dealership operate like this...selling cars with no information.

SickRS · 01-03-2009, 05:25 PM

I would just like to say that it seem like this issue has come to a conclusion. I was told by contacted by a Jim Jones from the dealership and that my 500.00 deposit will be credited back to my card. I just have to meet him on monday and he will have the funds for me. I dont know who did what but THANK YOU. GM customer service told me that the dealer ship said the following "The 500.00 deposit was for a vechile I would not get unless I ordered it. Therefor, it could not be refunded." The woman who contacted me is lucky that she got my voice mail. If she would have told me that on the phone I would have started laughing.

OUR72GTO · 01-03-2009, 05:37 PM

Wow .......sounds like a response from Gov't ... Has congress taken over GM?

josh1147 · 01-03-2009, 06:24 PM

That must have been the first duty of the new Car Czar....congrats on getting your money back on Monday (hopefully)

Let us know if they give you any crap! We can always send the

1camaro70 · 01-03-2009, 06:46 PM

My dealer did not require a deposit, he said when it comes I can buy it for MSRP
or not, makes sense, if it comes in and I don't want it they have a Camaro to sell
to someone else.

12-20-2008, 09:00 AM	#17
PatrickfromMD Drives: Buick Enclave/Corvette/2010 Camaro Join Date: Aug 2008 Location: Maryland Posts: 421	My Approach to a low stress resolution Sick RS This process generally works very well with me, with little, if any getting in the car and going to scream at anyone. 1) Go to www.bbb.org and look up the report on this dealer… keep a printout, depending on what it says, this may be real easy, or take a few (back and forths) in negotiations 2) Fill out a complaint at the BBB website against this dealer and include some of the details in the forum (3 paragraphs should be enough) Note: make sure you have at least 2 names and 2 dates to show you have made the effort to resolve yourself. There are fields for this information. 3) Hit submit, and print out a copy (perhaps save it in Word or something like that so you have an electronic copy) 4) Fax a copy to the dealer, with the fax cover, attention to the owner of the dealer. Say in the body respectfully, if he would like to resolve prior to being contacted by the BBB, or would he prefer to wait. I did this most recently with Delta Airlines about a week ago. I got my $50 unrefundable surcharge back as well as a complimentary 5000 miles for my trouble. All this even before the got their copy from the BBB, was done by email, and did not have to talk to anyone. (BTW- I did this at the gate while waiting for my airplane... thank heavan for broadband wireless) When I get my copy from the BB asking if the matter has been resolved, I reply yes and thank them for their help. The moral of the story… All businesses take things far more serious if 3rd parties are involved (attorney general, BBB, corporate, a letter from a prepaid legal attorney etc) the BBB is one of the easier ones to engage,…as its all done online. Now, if they have a terrible BBB file already, it may take a few back and forth’s. With COMCAST, I sent a copy of my local COMCAST report to the county board who manages their franchise and asked them why the county was tolerant of such a record when the neighboring counties (which they all consider inferior)all had reports of acceptable performance by COMCAST. Needless to say I got some free months out of the deal and even had a call from the COMCAST VP who managed the local COMCAST franchise. So, the takeaway here, is if the buisness does not care about their BBB record themselves, there is probibly someone who they do buisness with that does.....find them COMCAST still sucks, but now I at least know people in the Comcast front office to get problems resolved more quickly Hope this helps Note: The Better Business Bureau does not have authority to make a company do anything (unless they are BBB members) however most like to get BBB complaints resolved and behind them. Bad reports are bad PR for companies __________________ *56K miles and still going strong* 2SS/RS IOM ext w/cyber grey stripes, tinted windows, IO int Auto ProTorque prototype Converter, Chuck Mosello of Westchester Corvettes Custom Tune T&T installed SLP Longtubes, Powerflow X Pipe, and Powerflow axle back JL 10W3 in custom side sub box, new door tweeters, Alpine 5ch 600 watt T&T configured ACS front Fascia w/ heritage grill, splitter, dual color halos, , led markers, taillight bezels , all accented in CGM Gary Custom Z vented fenders. Vararam ver 2 Last edited by PatrickfromMD; 12-20-2008 at 09:14 AM. Reason: added clarification

12-30-2008, 11:09 PM	#24
SickRS Drives: 2002 Trans AM WS6 Join Date: Nov 2008 Location: Chicago Posts: 30	I totally agree with everyone...this is a very popular car yet we have to fight for pictures and details of it. I find it very poor business that GM would let a dealership sell a car when the guy didnt even have the WORKBOOK. If it wasnt for this site I wouldnt have known I was potentially being screwed over. They NEVER gave me the workbench print out, they NEVER gave me an order conf. # until I called for one. I would have never know to ask if it wasnt for everyone on this site. I'm just confused on how GM could let a dealership operate like this...selling cars with no information. Last edited by SickRS; 12-31-2008 at 01:10 AM.

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12-19-2008, 05:18 AM	#15
Stingr69 '69 Owned Since '79 Drives: '69 Z/28 LeMans Blue w/White Join Date: Oct 2008 Location: LR AR Posts: 1,848 View My Garage	You can tell the general manger at the dealership what you will do if they do not refund your money. I suspect he will refund your deposit but if he does not, you can try to go back to the card company. You need a list of names, dates and times that you have requested the deposit back. Then when you have exhausted all efforts for them to refund your money, you can dispute the charge in writing to the card company. Time is also important. You can't wait too long. If you used a check card you maybe unable to get a refund through the card company. A check card is not the same as a credit card and the same rules and protections do not automaticaly apply. Good luck -Mark.

12-19-2008, 08:35 AM	#16
live2well Drives: 2010 VR 2SS/RS A6 Join Date: Oct 2008 Location: Odenton, MD Posts: 688	Sickrs, This is what you do. First dont inconvenience yourself at all. You call the dealership in the morning and get the GM on the phone. You TELL him " I will be coming in to pick up my deposit that I put on the camaro. I have decided not to buy one. I will be there (at whatever time you choose). Thank you and I will see you then." Then just let him talk. You dont need to even respond to what he ask or says. Just give him enough time to have a check cut for you. He will either try to talk you out of it or just say ok. Now you need to show up when you said you would. When you get there walk up to the Floor Manager and just tell him you are there to pick up the check that MR./Mrs GM left for you. ( no chit chat) If he says he doesnt have it, just tell him you will be taking the dealership to small claims court to recover the money "stolen" from you. Now say that LOUDLY and SLOWLY but dont yell it. You want most people in there to hear you but you dont want to sound like a crazy person. Then ask for your refund again and stand there and look him in the left eye. He will, at that point, do what you asked or you will just turn and walk out and say I will see you in court. Then go down to you court and file a claim. It may cost you about 25-50 bucks. But I dont foresee any issues because they dont want an irate customer on their floor. Intelligence plus character that is the goal of true education. BrianC.

12-30-2008, 06:35 PM	#18
SickRS Drives: 2002 Trans AM WS6 Join Date: Nov 2008 Location: Chicago Posts: 30	Ok guys here's where I'm at right now. The dealership is straight up lying and saying now that the deposit is non refundable because it was a "special order". I have called GM customer service several times now and I have gotten a little help with this one. My complaint has been forwarded to a District person. This place should be added to the garbage dealerships. The dealership has NEVER called me back about anything or updated me about anything. They were very helpful at taking my 500.00 though. I'm a supervisor of a million dollar yearly business and I have NEVER in my 6 year history heard of customer service this bad from a sales perspective.

01-03-2009, 05:25 PM	#25
SickRS Drives: 2002 Trans AM WS6 Join Date: Nov 2008 Location: Chicago Posts: 30	I would just like to say that it seem like this issue has come to a conclusion. I was told by contacted by a Jim Jones from the dealership and that my 500.00 deposit will be credited back to my card. I just have to meet him on monday and he will have the funds for me. I dont know who did what but THANK YOU. GM customer service told me that the dealer ship said the following "The 500.00 deposit was for a vechile I would not get unless I ordered it. Therefor, it could not be refunded." The woman who contacted me is lucky that she got my voice mail. If she would have told me that on the phone I would have started laughing.

01-03-2009, 05:37 PM	#26
OUR72GTO 2010 SIM Beige RS 6M Drives: SIM RS 6M 66 Corvair Silverado LTZ Join Date: Oct 2008 Location: Kamloops,British Columbia Posts: 4,673	Wow .......sounds like a response from Gov't ... Has congress taken over GM?

01-03-2009, 06:24 PM	#27
josh1147 Delivered 29June09 Drives: Early Order Camaro Join Date: Nov 2008 Location: St. Louis, MO Posts: 411 View My Garage	That must have been the first duty of the new Car Czar....congrats on getting your money back on Monday (hopefully) Let us know if they give you any crap! We can always send the

01-03-2009, 06:46 PM	#28
1camaro70 Drives: 2010 2SS RS L99 Join Date: Oct 2008 Location: BUTLER, PA Posts: 531	My dealer did not require a deposit, he said when it comes I can buy it for MSRP or not, makes sense, if it comes in and I don't want it they have a Camaro to sell to someone else.