Savini Wheels (letter from management)

[PQ]

Originally Posted by MasterZ

Dang, I was looking at the a set of Savini rims but after reading all this I may re-think this a little more.

Seriously. DO NOT buy them.

At least wait and check back here later.

[GJG]

[Nine Ball]

Randy has reason to be upset, and his case could have been solved the first time around. All the additional expenses and time wasted by sending the wheels back and forth a few times is what got old. Easily the worst example of wheel nightmares I've encountered.

I can excuse Emma's case as misunderstanding on the part of Savini. I know Terri was very clear about what needed to be done on her refinish job, as I was a part of that conversation with her regarding them. But, that problem is solved now and I'm glad to see it. She actually does love her wheels.

Dr Jkel, I'd consider your caps/balance/lugs issue to be retailer related. Savini didn't mount or balance the tires, they don't send out lugs, and the caps were on them when they left the factory. I'm glad BFX took care of the issues for you, but I still feel you put some blame on Savini for those issues - even when they aren't Savini's issues. Hopefully your wheels are in excellent shape though. As for you backing up Terri/PQ, no harm there. I back up my friends too. I'd consider your gripe with Savini as two separate cases, not related to your own wheels.

I'm actually glad Tu signed up here and is posting. At the end of the day, I'd like everyone in here to resolve the issues and offer a group hug.

[hypurone]

[Entaille]

it doesn't matter if the company that was handed the products did the wrong doing. ultimately it is still Savini's wheels and product going out. the customer should not have to babysit or place any blame on any other company - all that matters is that the original company acknowledges the issue, apologies on their behalf, and makes it right.

tired of seeing vendors try to skate the blame because another party involved with the process messed up. it doesn't matter, it's still up to you to provide the customer what they paid for.

it looks like savini is doing what's needed to make things right, but ffs a customer does not care about the blame game.

[Dr Jkel]

Originally Posted by Tu@Savini Wheels

Dr. Jekel, i am still confused on why you still place the blame of your issues on us...all the problems was with the handling of the wheels after they were picked up from us, 1-the missing cap, 2-the wrong lug nuts, 3-tires that were not balanced. I have spoken to BFX Auto and they told me that they did take care of you and that the problem wasnt with us but was with the way they sent the wheels out.

Like i said earlier we got the wheels back and checked everything, once realizing it was nothing on our end we contacted BFX Auto to let him know what the problem was.

Ok you asked for it so I will honestly tell you why I am upset.

1. I am upset that your company either Savini Company, Savini Rep or Savini Vendor(which I doubt) tried to make Randy look like a total fool about these wheels and made it appear that because we live in the south that we are fools because the "TIRE SHOP" messed them up and your wheels are perfect. ANd Randy tore up the wheels. PLease
Randy has video to prove different. All the while making it appear that RANDY is the little whiner from Alabama. Savini Rep or Savini tries to blame Randy for damaging the wheels, the tire shop and the tooth fairy.

2. That SAVINI, SAVINI REP or SAVINI VENDOR ( Again which I doubt about the vendor) tried to hold EMMA"S wheels hostage for RANSOM after a problem was identified to SAVINI AND SAVINI REP. Once again SAVINI REP BLAMES customer, tires shop and the tooth fairy for the problems.

Now I can post all the PM's I have from other people who say they have contacted you concerning simliar problems that are not resolved but will respect their request at this point.

I have never seen a company blame the customer. LOOK at Randy and EMMA's car, just look at them. Do they really look like they tear there stuff up on purpose. Do people really buy 7000.00 wheels to tear them up on purpose, REALLY?

I can not speak for everyone but I am sure I can speak for many. People understand that things cost, especially SAVINI Wheels ( AGAIN HIGH END PRODUCT) and when you pay the amount of money that is being paid for your product you expect thing to be PErfect and if they aren't then you EXPECT whomever, SAVINI, SAVINI REP or SAVINI Vendor to take care of it, no problems no money out of our pocket.

It is like a shell game is being played. Contact the vendor,no no no wait the Rep will take care of it, wait wait wait, I knew about it but I thought the Rep was taking care of you, No wait , Management said no.

Everyone passes the buck and the customer gets screwed in the end.
I can guarantee you this for FACT, IF these transaction were in person it would have never went this far, but becasue of distance and the internet it seems someone is trying to take advantage of the situation.

I served 5 wonderful years in the Marine Corp, received War-time heroism Medals for Valor, Worked for the Dept of Justice for 20 years so MY INTEGRITY IS NOT in question and is WITHOUT reproach.

As a forum, community, or whatever you would like to call us, all we are asking is for your company to do the right thing. PERIOD. No buck passing, no blaming , no name calling just solve issues.

If you send a person to this site to be a REP then let him/her have the authority to fix the issues, if you have a vendor who is selling your stuff like hot cakes as you have us to believe, then listen to him.

I understand you fixed Emm's problem, GREAT. My problem is that you had to fix it. ALL this was started because of 200.00. So Tu is it really worth it to have Savini drug through the mud with everyone coming out posting there issues because of 200.00

Oh I know about R.I.P. also and several other. One thing is for sure someone is not telling the truth, either you are being lied to by your people or your people are lying to us. Funny thing about telling stories, everyone has one to tell, ESPECIALLY ME.


TONY- ( Nine Ball ) you are correct my issues were taken care of by NICK at BFXAUTO and I clearly stated that earlier. My problem as stated earlier is that you were blamed, see previous post and I have PM's if need be where you didn't do the right thing, the customer was blamed, the tire shop was blamed. C'mon dude we all ain't this jacked up.

I am sure Randy, Emma and well I leave them out for now said, Hey lets buy some Savini Wheels and see if we can tear them up, then try to rip Savini , the vendor or whomever off" yeah thats what happened.

You even said earlier you tried to tell them, or am I lying.

[Ironheadspearo]

I also had eyes for savini wheels.......kind of upset to hear this.
One thing in business is true......screw someone and they tell 100 ppl......do it these days with forums and it will reach 1000's
Still loved the savini design but this stuff should be top notch not chineese bobo quality.

[Tonyzblkmaro]

How did I get mixed up in all this J/K

[oldfriend]

TU .....IN A ALMOST LOST LANGUAGE MEAN WILE [GOGLE]

[speedster]

Originally Posted by Dr Jkel

Ok you asked for it so I will honestly tell you why I am upset.

I have never seen a company blame the customer. LOOK at Randy and EMMA's car, just look at them. Do they really look like they tear there stuff up on purpose. Do people really buy 7000.00 wheels to tear them up on purpose, REALLY?

I served 5 wonderful years in the Marine Corp, received War-time heroism Medals for Valor, Worked for the Dept of Justice for 20 years so MY INTEGRITY IS NOT in question and is WITHOUT reproach.

Sorry, but from an unbiased third party viewpoint, no one here has an axe to grind. We just want to make our Camaros the best they can be. We are all enthusiasts with a limited amount of dollars to spend and choices to make. If you try to make it hard for anyone here, 36,000 Camaro members tied to the rest of the performance car market are going to know about it pretty darn quick and like it or not we are the buying public... 'nuff said.

[CamaroDreams07]

Originally Posted by PQ

Tu, please don't go anywhere.

I have a response for you.

I saved every shop bill, video, PM from Nick, picture, and then the posts in my threads.

I felt kinda stupid saving them. Surely Savini wouldnt try and call me a liar on a public forum?

Im gonna prove here on this site that you are lying. And if you somehow get the benefit of the doubt, then you aren't lying but you are incompetant.

Either way. Stay tuned please.

Nick has my phone number if you'd like to appologise and change your post. (Oh, and I have NEVER used my freindships with the mods on this site to circumvent the proper site procedure) Your excuse is weak. And so is your contact here on C5.

I no longer need a TV. Eagerly awaiting.

[PQ]

Sorry.

Tu called me yesterday. We discussed a few things and made a few agreements. Tu was very appologetic.

Tu will delete the part of the OP concerning me. It is inacurate due to the fact that there were parts of my case that Tu did not realize. I will take him at his word. I have no reason not to.

I will not post any of my videos, pics or other stuff up. He made a fair arangement with me and appologized a number of times. It's good enough for me. He insisted on replacing my sensors and is sending me some on Monday. Again, he was unaware that I had lost mine during the process. Miscomunication.

I must say however, I am irritated that my misreresented case is still posted. I e-mailed him and he said he'd do it on Monday. We never agreed when. But it's not factual and it's the key part of my irritation in this new window. I would have thought he would come on here and explain and fixed the post. I made it clear. That post makes me look uncredible and unreasonable. Knowing it's there is driving me crazy.

We'll see.

[SGOS252382]

The power of the internet (and big forums with lots of members).

[Dr Jkel]

PQ,
I really don't thik anyone think you were unreasonable at all, But as long as they take care of you and your issues all is well.

Maybe just maybe a lesson of good communication can be learned somewhere in all this so that others do not have to go through these issues and hopefully these issues will not arise again. I guess that is what we can ALL hope for.