Ted and his crew at Jannetty Racing saves another shops mistakes - Page 3 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

RAYSRT8 · 03-16-2011, 07:50 PM

Well, I heard back from Ken who is the dealership service manager today and basically he only owned up to the fuel system and the alignment being improperly done and he offered me $689.00 of the $1489.93 the shop charged me. I asked him what about the axle seals from over filling the new rear-end and he stated that the new seals on the JRE rear-end must have been defective. I told him that I was there when the tech at Jannetty Racing removed the filler plug and fluid shot out of the fill hole on to my exhaust from the pressure. He then stated we I disagree with you on that. Ken was also trying to put the blame on Ted's tune when the vehicle ran perfect when it was dropped off and he stated that if a plug wire was bent it should have set a code for on cylinder versus a random PO300 code. I told him I do not know why it set that code but when I picked my vehicle up the light was on and vehicle was randomly dying. He disagreed with me again, so I asked him then how did the new plug wires fix the PO300 code? He stated that he was not sure it did. The dying problem was fixed by Ted's tech properly crimping and soldering the wires on the FPCM. I told Ken that I was going to speak with the owner at that point and he was being a smart butt and stated well he is out of the state this week. I said well at this point I have already spoken with my bank and they are going to reverse the funds back into my account and at that point he stated I dare you. So right after work I carried a letter to my bank and they are going to reverse the funds into my account tomorrow. They are also going to cancel my debit card and reissue me another one so they can not pull it back out. If they try and play hard ball then I will get an atty and countersue for reasonable expenses that consist of time off work, fuel expense, hotel expense, corrective repairs & legal fees. The corrective repairs alone were over $3250.00 and that does nit include any expenses.

I am standing up for what I believe is right!!!! I AM SICK AND TIRES OF DEALERSHIPS RUNNING OVER PEOPLE!!!! Once I meet with the owner and if he is a butt as well then I will release the dealerships name.

Alain · 03-16-2011, 08:10 PM

wow, that guy at the stealership has some balls huh!!! just put out the dealership's name already. this service manager is an absolute ass.

don't let any one else fall prey to these scumbags. You are right, it's about time someone stood up to a dealership and their bullshit.

on the other hand. It's nice to hear there are shops out there like Jannetty's. I spoke with Ted not too long ago and he was very helpful.

As soon as I have my money saved up , i'm driving up to Ted and i'm having him CAM my car.

RAYSRT8 · 03-16-2011, 08:14 PM

Quote:

Originally Posted by Alain

wow, that guy at the stealership has some balls huh!!! just put out the dealership's name already. this service manager is an absolute ass.

don't let any one else fall prey to these scumbags. You are right, it's about time someone stood up to a dealership and their bullshit.

on the other hand. It's nice to hear there are shops out there like Jannetty's. I spoke with Ted not too long ago and he was very helpful.

As soon as I have my money saved up , i'm driving up to Ted and i'm having him CAM my car.

It will be worth your trip to have Ted and his crew do it. It will save you headaches from delarships such as Freeland Chevrolet in Antioch, TN (Nashville area)

.

Alain · 03-16-2011, 08:16 PM

Quote:

Originally Posted by Ray2SS

It will be worth your trip to have Ted and his crew do it. It will save you headaches from delarships such as Freeland Chevrolet in Antioch, TN (Nashville area)

.

Nice !! thanks for letting the rest of us know about the crummy dealership man. i'm sure you have saved someone here a bunch of headaches and money.

yeah, i know Ted's guys are going to take good care of my car when I go up there.

good luck with getting all your money back man, i hope you get every single cent you spent at the dealership.

RAYSRT8 · 03-16-2011, 08:18 PM

Quote:

Originally Posted by Alain

Nice !! thanks for letting the rest of us know about the crummy dealership man. i'm sure you have saved someone here a bunch of headaches and money.

yeah, i know Ted's guys are going to take good care of my car when I go up there.

good luck with getting all your money back man, i hope you get every single cent you spent at the dealership.

Thanks.. My bank is reversing the full amount back into my account then they are going to block them by replacing my card so they can not pull it back out.

2010abmss · 03-16-2011, 11:14 PM

Haha good for you buddy stealerships are usually not the way to go for mods I'm glad the guys at jre treated you right good job JRE!!!

Mark Myles · 03-17-2011, 08:34 AM

Quote:

Originally Posted by Ray2SS

Thanks.. My bank is reversing the full amount back into my account then they are going to block them by replacing my card so they can not pull it back out.

Ray, I'm glad to see you're holding their feet to the fire. So many others would have caved in to the poor service without a fight. I would also make them come after the money.

M

RAYSRT8 · 03-17-2011, 08:38 AM

Thanks Mark... They probably will come after it and at that time I will countersue and I will add in reasonable travel expenses, pay for lost vacation days, legal fees, etc. I do not see how any judge would deny this especially when I have another shop that may have to give their statement as to what they found upon my arrival and what was necessary to correct it.

I will keep everyone posted of the outcome.

St33lsinger · 03-17-2011, 08:46 AM

Ray2SS
Thanks for the head up info.

newmoon · 03-17-2011, 10:02 AM

Did you get their initial offer for $689.00 in print? I think this would help your case as they did admit that they incorrectly installed parts. If you didn't the sales manager probably will deny the offer was ever made. He then might tell you that there is no warranty on aftermarket parts or tunes. It will be interesting to see the outcome of all this. I hope that you get it all straightened out as your cost went from $1489.00 to $3250.00 & expenses now you are over $4700.00 total and I know that must really Suc! and I'd be Pissed.

RAYSRT8 · 03-17-2011, 10:37 AM

Quote:

Originally Posted by newmoon

Did you get their initial offer for $689.00 in print? I think this would help your case as they did admit that they incorrectly installed parts. If you didn't the sales manager probably will deny the offer was ever made. He then might tell you that there is no warranty on aftermarket parts. It will be interesting to see the outcome of all this.

He made the offer by phone and I declined it. I furnished all the parts and the problem was with their install of the parts. I feel pretty confident with Jannetty's backing that I will win the case if it goes to court. If it does then I will also go for reasonable expensive, pay for time off at over $300 per day, legal fees, etc.

HumanWiki · 03-17-2011, 11:11 AM

--- stories like this are why I'm intentionally taking a bit of a side trip on our N.E. road trip this summer just to go stop by the shop and say hello.

I've only purchased one part from JRE, but he's worked with me in email a while now on different parts, combinations, etc. Even when I wasn't buying anything from the place they were willing to explain things to me and offer options.

I'm a stickler for fair pricing on both sides... but, shops like his (and there are others on this board I feel this way about) make me feel completely OK with any fees or prices that are set simply because I feel they're justified.

Just as your story shows.. There are places out there willing to just steam roll right over you and expect you to apologize to them for your inconvenience. Then, when you call them out, they act like you're the idiot. It's nice to know there are places left that are willing to treat people like people and not just some entry on a ledger. Customer Service goes a very long way in my book. Hell, it's why I'm reaching out to a shop to begin with.

RAYSRT8 · 03-17-2011, 01:21 PM

Quote:

Originally Posted by HumanWiki

--- stories like this are why I'm intentionally taking a bit of a side trip on our N.E. road trip this summer just to go stop by the shop and say hello.

I've only purchased one part from JRE, but he's worked with me in email a while now on different parts, combinations, etc. Even when I wasn't buying anything from the place they were willing to explain things to me and offer options.

I'm a stickler for fair pricing on both sides... but, shops like his (and there are others on this board I feel this way about) make me feel completely OK with any fees or prices that are set simply because I feel they're justified.

Just as your story shows.. There are places out there willing to just steam roll right over you and expect you to apologize to them for your inconvenience. Then, when you call them out, they act like you're the idiot. It's nice to know there are places left that are willing to treat people like people and not just some entry on a ledger. Customer Service goes a very long way in my book. Hell, it's why I'm reaching out to a shop to begin with.

Trust me.. Take the trip and your car will Thank You...

RAYSRT8 · 03-18-2011, 08:26 AM

Quote:

Originally Posted by bigcamaro

are you guys at jannetty racing cheating on me! i thought i was you're one and only "ray".

i see supercharged SS also has a new ray friend.
i'm soooooooooo hurt

I am that Ray...LOL

03-16-2011, 07:50 PM	#29
RAYSRT8 Drives: 2011 Challenger SRT8 6.4L 392 Hemi Join Date: Jul 2010 Location: Smyrna, TN Posts: 778 View My Garage	*UPDATE* Well, I heard back from Ken who is the dealership service manager today and basically he only owned up to the fuel system and the alignment being improperly done and he offered me $689.00 of the $1489.93 the shop charged me. I asked him what about the axle seals from over filling the new rear-end and he stated that the new seals on the JRE rear-end must have been defective. I told him that I was there when the tech at Jannetty Racing removed the filler plug and fluid shot out of the fill hole on to my exhaust from the pressure. He then stated we I disagree with you on that. Ken was also trying to put the blame on Ted's tune when the vehicle ran perfect when it was dropped off and he stated that if a plug wire was bent it should have set a code for on cylinder versus a random PO300 code. I told him I do not know why it set that code but when I picked my vehicle up the light was on and vehicle was randomly dying. He disagreed with me again, so I asked him then how did the new plug wires fix the PO300 code? He stated that he was not sure it did. The dying problem was fixed by Ted's tech properly crimping and soldering the wires on the FPCM. I told Ken that I was going to speak with the owner at that point and he was being a smart butt and stated well he is out of the state this week. I said well at this point I have already spoken with my bank and they are going to reverse the funds back into my account and at that point he stated I dare you. So right after work I carried a letter to my bank and they are going to reverse the funds into my account tomorrow. They are also going to cancel my debit card and reissue me another one so they can not pull it back out. If they try and play hard ball then I will get an atty and countersue for reasonable expenses that consist of time off work, fuel expense, hotel expense, corrective repairs & legal fees. The corrective repairs alone were over $3250.00 and that does nit include any expenses. I am standing up for what I believe is right!!!! I AM SICK AND TIRES OF DEALERSHIPS RUNNING OVER PEOPLE!!!! Once I meet with the owner and if he is a butt as well then I will release the dealerships name. __________________ 2011 Stock 6.4L 392 Hemi Challenger Flowmaster American Thunder Series Cat Back Camaro parts for sale: http://www.camaro5.com/forums/showthread.php?t=152474

03-16-2011, 11:14 PM	#34
2010abmss Drives: 2010 ABM SS Join Date: Feb 2011 Location: TX Posts: 598	Haha good for you buddy stealerships are usually not the way to go for mods I'm glad the guys at jre treated you right good job JRE!!! __________________ Sold 2010 ABM 2SS RS. Kooks, Corsa CB

03-17-2011, 08:38 AM	#36
RAYSRT8 Drives: 2011 Challenger SRT8 6.4L 392 Hemi Join Date: Jul 2010 Location: Smyrna, TN Posts: 778 View My Garage	Thanks Mark... They probably will come after it and at that time I will countersue and I will add in reasonable travel expenses, pay for lost vacation days, legal fees, etc. I do not see how any judge would deny this especially when I have another shop that may have to give their statement as to what they found upon my arrival and what was necessary to correct it. I will keep everyone posted of the outcome. __________________ 2011 Stock 6.4L 392 Hemi Challenger Flowmaster American Thunder Series Cat Back Camaro parts for sale: http://www.camaro5.com/forums/showthread.php?t=152474

03-17-2011, 08:46 AM	#37
St33lsinger Emerald Coast Camaros Drives: 2010 1 RS/SS Join Date: Jun 2009 Location: Florida Posts: 1,095 View My Garage	Ray2SS Thanks for the head up info. __________________ Had: 69' RS, 78' Z28, 98' SS Have: 2010 1RS/SS

03-17-2011, 10:02 AM	#38
newmoon Drives: 2019 GT350 Join Date: Jan 2011 Location: NC Posts: 3,232	Did you get their initial offer for $689.00 in print? I think this would help your case as they did admit that they incorrectly installed parts. If you didn't the sales manager probably will deny the offer was ever made. He then might tell you that there is no warranty on aftermarket parts or tunes. It will be interesting to see the outcome of all this. I hope that you get it all straightened out as your cost went from $1489.00 to $3250.00 & expenses now you are over $4700.00 total and I know that must really Suc! and I'd be Pissed. __________________ 2019 GT350 RR 2013 Boss Mustang 2012 SRT Challenger 392 auto 12:40s 112 stock 2012 Ford Mustang 5.0. Brembo, 3:73s 2010 SS, LS3, Cammed, LTs, 12:20s 2004 Redfire Cobra, Pullied & Tuned 1986 GT, Ed Curtis 347ci, 11:20s motor. 10:30s 100-hp shot

03-16-2011, 08:10 PM	#30
Alain Drives: 2016 Challenger Hellcat, 2018 ZL1LE Join Date: Dec 2009 Location: Northern NJ Posts: 3,003	wow, that guy at the stealership has some balls huh!!! just put out the dealership's name already. this service manager is an absolute ass. don't let any one else fall prey to these scumbags. You are right, it's about time someone stood up to a dealership and their bullshit. on the other hand. It's nice to hear there are shops out there like Jannetty's. I spoke with Ted not too long ago and he was very helpful. As soon as I have my money saved up , i'm driving up to Ted and i'm having him CAM my car.

03-17-2011, 11:11 AM	#40
HumanWiki Drives: Car Join Date: Jun 2010 Location: Place Posts: 3,361	--- stories like this are why I'm intentionally taking a bit of a side trip on our N.E. road trip this summer just to go stop by the shop and say hello. I've only purchased one part from JRE, but he's worked with me in email a while now on different parts, combinations, etc. Even when I wasn't buying anything from the place they were willing to explain things to me and offer options. I'm a stickler for fair pricing on both sides... but, shops like his (and there are others on this board I feel this way about) make me feel completely OK with any fees or prices that are set simply because I feel they're justified. Just as your story shows.. There are places out there willing to just steam roll right over you and expect you to apologize to them for your inconvenience. Then, when you call them out, they act like you're the idiot. It's nice to know there are places left that are willing to treat people like people and not just some entry on a ledger. Customer Service goes a very long way in my book. Hell, it's why I'm reaching out to a shop to begin with.