Warranty voided due to mods.

[Ron66Vette&10SS]

Originally Posted by stieger

That's why I said supposed flash counter. From what I have heard it's still up in the air if the camaro has one. Either or I go back to stock tune when she goes to the dealer.

EXACTLY!

[horsekack]

Originally Posted by NavyDood

And this is exactly what has ruined it for the owners on vehicles that need warranty work. Most dealers don't give a second thought anymore because of ppl hiding behind their mistakes. It's not only you though. Many people have done this in the past with to the Big 3.

What didn't they want to fix under warranty since you EFI lived your truck?

Intake gasket, rearend gasket.

[Inferno2SS]

Originally Posted by GEEo

Correct me if I'm wrong, I thought that the Dealer or the Company has to prove that the mods caused the problem to void the warranty?

Here's a link to explain what I'm talking about

http://www.gettorq.com/store/blog/pe...void-warranty/

I think adding an aftermarket part like a CAI or exhaust is one thing, a tune is another. It is not a part, it is changing performance tolerance/performance settings that the manufacturer has put on their car. Clearly making the car perform at a higher level changes the tolerance established and it can be argued puts more strain on other parts that could lead to them breaking. To me this is reasonable, if we want to tune and mod our cars beyond the norm we need to do it with our money, not the manufacturers. If manufacturers did fit the bill for these things it would drive up the prices on cars like these for everyone.

[Number 3]

Originally Posted by horsekack

Yep! It's not the money it's the principal of it.

Well at east some one willing to go on principle. I've suggested this for two years and had no takers. You should add a tune and challenge this legally. Keep in mind no one has yet to shas a successful lawsuit and there is a resin for that. You act like this thread was the first time in history someone thought of suing GM

[Russell James]

Here's the situation today:

There are dealers that will take care of their customers. When something happens that your modifications had nothing to do with, they will be on your side to get the matter handled. Obviously if you supercharged it or tuned it poorly and lean melted a piston or something, your on your own. But when it's a factory defect - they'll take care of you.

Then there are scumbag dealers and asshole engineers that will blame everything on your modifications or calibration without even diagnosing what actually caused the problem. Yeah, those tuners out there are doing something screwy that instantly ****s up the pan gaskets and rear main seals on these cars. Never mind the fact that LS engines have had those problems forever, not to mention the garbage oil pumps.

So it's a crap shoot, you might have a great dealer that understands the warranty, the law, customer service.... Or, the world is also full of assholes and occasionally one ****s up your day.

[Cristoff]

A dealership is not a scumbag simply because they follow the mandate of the manufacturer. The dealership is simply trying to protect itself against warranty claim chargebacks on cars that the manufacturer deems no longer warrantied.

Our delership got audited by Nissan/Infiniti in March because our warranty work overshot their targeted percentage of repairs. They looked at our repair orders for the last 18 months and we were charged back almost $30,000.00 for doing exactly what you want us to do.

The manufacturer doesn't eat the cost, the dealership does. The law doesn't accomodate for modifications or changes to the engineered specifications. The consumer will NOT win a lawsuit against a manufacturer if he modified the engineered specifications of the engine. Please stop telling people that they have the M/M act to protect them - it will not.

[themossman]

These threads are always the same it seems...those that don't mod their cars at all (or just put CAI and cat back exhaust) always seem to defend the manufacturer while those that have modded their car are on the other side.

Suggesting that moderate mods are going to blow the oil pan seal is a bit silly...particularly when there is a TSB on that part anyway.

It's becoming PAINFULLY obvious that GM is using owner modifications as a excuse for voiding warranties so they don't have to pay for repairs to parts that are known to have issues.

Within two weeks of having GM treat me the same way they did your friend, I was at the Ford dealer test driving a new mustang as well. Why? The manner in which GM responded was pathetic and the individual that made the decision was insulated and refused to provide any direct feedback, hiding behind the dealer. My experience with GM customer service was pathetic and it certainly affected my opinion of the company and will certainly have a bearing on my future purchasing decisions. Do I think that Ford will void a warranty due to mods? Certainly....but I would hope their customer service is better and when dealing with a part that has known issues and is unaffected by mods...that consideration would be given. I don't know how Ford, or BMW, or others will respond....but now I do KNOW exactly how Chevrolet will respond.


Customer service and communication is key to the post sale experience...and Chevrolet STINKS in that regard.

[RichieSSZ28]

I know this may not be true for everyone but if you speak with your salesman about future mods and get in good with him. He will always want you to come back and purchase another camaro or vehicle with him/her and when it's time for service or repairs. Speak to your salesman and get him to set you up. Heck he made some good money off of you and wants your business. He knows if the car is denied then he can't give you a good trade later and most salseman are good B.S. and will most likely be on the service tech or managers good side and you will slip thru clean. I have only been a Chevy or GMC owner and pirchase a new Z71 every 2 yrs except for my 08 Z71 Max and it's been in for minor things but I had Exhaust, CAI, Programmer, thermostat and Tires on each vehicle since my 1st new Truck back in 2001. Never any issues with repairs and I used to be play alot in mud and always cleaned it up real good before I brought the vehicle in. But never did I bring the vehicle back to stock.

[ABM/IOM]

Originally Posted by Number 3

Well at east some one willing to go on principle. I've suggested this for two years and had no takers. You should add a tune and challenge this legally. Keep in mind no one has yet to shas a successful lawsuit and there is a resin for that. You act like this thread was the first time in history someone thought of suing GM

Actaully Superchips has gone to court many times against the big 3 with their customers and won, because the manufacturers could never prove the tune caused the damage. At least they will go to bat for you.

[GearheadSS]

It's pretty common knowledge that gm can and will void your warranty for a tune. Generally, they won't void it for headers or CAI but they will for a tune. Techs can check to see if it has a tune right there at the dealership.

[Number 3]

Originally Posted by Russell James

Here's the situation today:

There are dealers that will take care of their customers. When something happens that your modifications had nothing to do with, they will be on your side to get the matter handled. Obviously if you supercharged it or tuned it poorly and lean melted a piston or something, your on your own. But when it's a factory defect - they'll take care of you.

Then there are scumbag dealers and asshole engineers that will blame everything on your modifications or calibration without even diagnosing what actually caused the problem. Yeah, those tuners out there are doing something screwy that instantly ****s up the pan gaskets and rear main seals on these cars. Never mind the fact that LS engines have had those problems forever, not to mention the garbage oil pumps.

So it's a crap shoot, you might have a great dealer that understands the warranty, the law, customer service.... Or, the world is also full of assholes and occasionally one ****s up your day.

As stated the dealer MUST get GMs permission and that requires sending a copy of the csl file to GM. Has nothing to do with a good dealer or bad dealer.

[SSilver5gen]

how do you not know you are going to void the warranty after tuning it..amatures. hes gonna mod the mustang still have less horsepower, and STILL be out of a warranty.

[SGOS252382]

Originally Posted by Number 3

As stated the dealer MUST get GMs permission and that requires sending a copy of the csl file to GM. Has nothing to do with a good dealer or bad dealer.

But some dealerships are more mod friendly. I go to two different dealerships and the difference is night and day about mods. One dealership I go to told me as long as I haven't opened up the engine, I'm fine.
They were going to replace my lifters and my car is modded and tuned.

On the other hand, I also go to a dealership near where I work, and they don't like mods at all. They will try to deny you warranty work on pretty much everything (even a new belt) if you have mods.

The mod friendly dealership is also a Certified Procharger dealer.

[Number 3]

Originally Posted by ABM/IOM

Actaully Superchips has gone to court many times against the big 3 with their customers and won, because the manufacturers could never prove the tune caused the damage. At least they will go to bat for you.

Links cuz we've had this discussion for years and not only is this the first you claim many. Sorry to doubt it but it's never come up here and I've never heard of this internally and we talk about it a bit.