GM on the way to boosting my confidence

[SSAINT]

For the last three mornings I've been getting a call on my cell phone that I didn't recognize which I've been ignoring. The message left was that it was GM calling regarding my recent visit to the dealer. Thinking it was just a routine satisfaction survey I never called back. This morning I answered and was pleasantly surprised. I briefly explained that after my 5th bow and top replacement, my top is bulging out behind the rear passenger window and the rear windows wont stay up all the time. Also that the dealer ordered weather stripping thinking that will fix the problem but I didnt think that was the case. I also told her that from what I have read here, I will need another new top. I also inquired whether she had any info on the permanent fix and she said she did not but acknowledged that they are working on it. She also acknowledged that my top may need to be replaced one more time when the fix is released. The bottom line is 1) She apologized several times on behalf of GM/Chevy for the problems with the tops, 2)acknowledged that they are working on rectifying the problem, and 3) offered me either 2 years of on star free or two years of oil changes free for my troubles. I chose the oil changes. To me, this goes a long way in boosting my confidence in GM's customer service and also that they are working on a fix...hopefully before the spring/summer top down weather.

['11 cyber grey vert]

very positive call indeed.
I would have asked for an extended warranty on the top and mechanism instead.

[SSAINT]

I thought about it but still have two years on the warranty. If after the "fix" is out and folks are still having problems, I'll go that route.

[bulllett]

Originally Posted by SSAINT

. She also acknowledged that my top may need to be replaced one more time when the fix is released. The bottom line is 1) She apologized several times on behalf of GM/Chevy for the problems with the tops, 2)acknowledged that they are working on rectifying the problem.

THIS^^^ is VERY positive information!! It is basically what we have been asking for all this time; GM acknowledgement that there is a problem and accepting responsibility to fix it.

Dammit, how hard was that to do ?

Now if I could just get Stacy from GM (off the facebook site) to get back to me with a case number..........

[95birdible]

I would send her a message on Facebook and see what the holdup is on her end.

[classicrockr]

Any way to get that phone number that you called & the name of the GM rep that made you that offer?

I've had the top replaced (they used the old TSB of grinding the bolt down & put tape on the rough areas) and now the rub marks are starting on the passenger side again. I've also had the 5th bow replaced.

I've got 9,000 miles on the car and 7 days in the shop. I only need 11 more days until i can go with the lemon law & get another vert with the supposed new, permanent fix. If I could get an offer to warranty the top until 100k, I'd take it!

[SSAINT]

They called me and the number came up as 800Service, sorry.

[Drago77]

[QUOTE=bulllett;4531678]THIS^^^ is VERY positive information!! It is basically what we have been asking for all this time; GM acknowledgement that there is a problem and accepting responsibility to fix it.

Dammit, how hard was that to do ?

Now if I could just get Stacy from GM (off the facebook site) to get back to me with a case number..........[/QUOTE

When she didn't get back w me like she said, I messaged her. Within probably 12 hours I had a case # from her. This entire issue just takes persistence on our part... if we wait for them, nothing will get done.

[Juan S. V.-L. Ramirez]

Originally Posted by SSAINT

For the last three mornings I've been getting a call on my cell phone that I didn't recognize which I've been ignoring. The message left was that it was GM calling regarding my recent visit to the dealer. Thinking it was just a routine satisfaction survey I never called back. This morning I answered and was pleasantly surprised. I briefly explained that after my 5th bow and top replacement, my top is bulging out behind the rear passenger window and the rear windows wont stay up all the time. Also that the dealer ordered weather stripping thinking that will fix the problem but I didnt think that was the case. I also told her that from what I have read here, I will need another new top. I also inquired whether she had any info on the permanent fix and she said she did not but acknowledged that they are working on it. She also acknowledged that my top may need to be replaced one more time when the fix is released. The bottom line is 1) She apologized several times on behalf of GM/Chevy for the problems with the tops, 2)acknowledged that they are working on rectifying the problem, and 3) offered me either 2 years of on star free or two years of oil changes free for my troubles. I chose the oil changes. To me, this goes a long way in boosting my confidence in GM's customer service and also that they are working on a fix...hopefully before the spring/summer top down weather.

well,
good to see, that they start to notice what is going on
for a long time lots of members were complaining, that GM was not listening
quote
I also inquired whether she had any info on the permanent fix and she said she did not they are working on rectifying the problem...

the only thing this is boosting is my convidence
that we were right NOT to order yet

(and believe me, this is making me , i want a realiable L99 vert really badly)

[bulllett]

Originally Posted by 95birdible

I would send her a message on Facebook and see what the holdup is on her end.

Yeah, multiple times. No response. Even gave her the benefit of the doubt that something happened to my message (I mean it IS facebook, lol)

No worries, I'm trying with Jeff now.

[Fnfalguy]

What is the warranty claim with convertibles? I just bought a used 2011 convertible and the only thing that I noticed is that there slight bulge in the top, just above or slightly behind the front passenger seat.

[SSAINT]

Oh dude, there is waaaaay to much to go into. You have some reading to do here. There is rub marks/holes, fifth bows breaking, water management bags leaking, wind noise problems, roof bulging behind rear side windows, i'm sure i"m forgetting some...or....you may be one of the lucky ones that have no problems at all!

[cam62]

Originally Posted by bulllett

THIS^^^ is VERY positive information!! It is basically what we have been asking for all this time; GM acknowledgement that there is a problem and accepting responsibility to fix it.

Dammit, how hard was that to do ?

Now if I could just get Stacy from GM (off the facebook site) to get back to me with a case number..........

]

Agreed, but it all boils down to money. Now they are buying back more and more cars and it's costing them an arm and a leg.

I can imagine the warranty meetings............."We've got to stop the bleeding".

Much less expensive to call and make offers of oil changes and such.

I agree wholeheartedly that this is encouraging news. A little too late in my opinion.

[Drago77]

Hey guys just an update on MY situation...

My BBB claim is in the works; GM called last week for an initial report and again yesterday to follow up with a resolution ... unfortunately, the resolution was -" there's no fix yet, your cars current on all TSBs and we'll check back with you Wednesday..." kinda disappointing. I cleared that block of time at work, in anticipation of an in-depth conversation, and got the same old B.S.

At this point in time, id be content with a written contract advising a complete fix to be installed once available, and an extended warranty; 5yrs/60k miles or and additional 3/36 after the top fix is installed... just something to give me some peace of mind that my problems will be fixed/taken care of in the future....