Customer Complaint thread

[UCF w00t]

Originally Posted by cam2fst4u

Give GM a break. They are having a hard time and they are STILL MAKING THE CAMARO
Just be happy that they didn't scrap the whole thing. I got to drive a V6 saturday and No one is going to be dissapointed. If the V6 has that much power I can't wait to see what the V8s are going to do.

So why can't we demand that they do better when they make stupid decisions like this? This isn't a matter of not trying, it's a matter of not thinking things through. As passionate fans, we should demand the best from them.

[1969Fbody]

Thanks to John for his answer. I know he is extemely busy and really appreciate him taking the time to post an answer.

It seems to me that he is atempting to justify GM building new orders over preorders. Being involved in law, I understand agreements answer, but I do not understand his "law" explanation. Early orders would be covered by any ordering law. I consider this BS. I believe we were all duped to preorder and at this point WILL NEVER do it again. Brand loyalty is going to suffer in the future with this type of treatment.

[cam2fst4u]

Originally Posted by UCF w00t

So why can't we demand that they do better when they make stupid decisions like this? This isn't a matter of not trying, it's a matter of not thinking things through. As passionate fans, we should demand the best from them.

I agree I expect them to do better and im sure they are trying to do their best especially with how things are right now at GM But there is a fine line of expecting them to do better than just badgering fbodfather all the time. Im not trying to speak for him but Im sure he is tired of having to try to calm everyone down all the time, They will get the cars out. Would you rather have a overload of camaros out there that are have @$$ed put together that your car is going to spend more time in the service bay than on the road? They have really let us in on alot of info. Just think if they had not told us anything at all other than yes we are making the camaro please wait. I highly doubt that they will let any info out in the future like this until they are ready to ship in mass.

Oh and by the way thanks for the website you made. I looked forward to seeing that everday til they shut it down.

[Hylton]

Originally Posted by cam2fst4u

I agree I expect them to do better and im sure they are trying to do their best especially with how things are right now at GM But there is a fine line of expecting them to do better than just badgering fbodfather all the time. Im not trying to speak for him but Im sure he is tired of having to try to calm everyone down all the time, They will get the cars out. Would you rather have a overload of camaros out there that are have @$$ed put together that your car is going to spend more time in the service bay than on the road? They have really let us in on alot of info. Just think if they had not told us anything at all other than yes we are making the camaro please wait. I highly doubt that they will let any info out in the future like this until they are ready to ship in mass.

Oh and by the way thanks for the website you made. I looked forward to seeing that everday til they shut it down.

Evidently, you don't get it. You haven't ordered a new Camaro yet have you?

[Hylton]

Originally Posted by 1969Fbody

Thanks to John for his answer. I know he is extemely busy and really appreciate him taking the time to post an answer.

It seems to me that he is atempting to justify GM building new orders over preorders. Being involved in law, I understand agreements answer, but I do not understand his "law" explanation. Early orders would be covered by any ordering law. I consider this BS. I believe we were all duped to preorder and at this point WILL NEVER do it again. Brand loyalty is going to suffer in the future with this type of treatment.

I am going to look into some of the franchise laws out there in the next few days and I will report my findings. What I will be focusing on is whether any state has the right to tell GM to build a non sold allocated car before a sold allocated car.

[Bell040]

Originally Posted by fbodfather

GOOD QUESTION!

......

1. We wanted to determine demand. Until the activity, we could only estimate demand for the overall car and the individual models and option. Thanks in large part to these early orders, we were able to ensure production and demand closely aligned.

2. We wanted to provide a realistic expectation of when vehicles would be produced. If we followed normal procedure, all orders would have arrived just before production started with no real sense when they would be produced. Through the RP6 activity, we were at least able to provided clear expectations of when individual dealer's could see a Camaro order produced for their dealership (between SORP and Q3 2009).

3. We were able to provide acknowledgement to the customer that the dealer submitted the order and we were aware of its existence.

........

WEll --- pre-ordering allowed us to gauge early demand.......

But..........

Where are the benefits for the buyer?

I see that GM benefits.... but I agree with UCF in saying that it created false hope for the buyer.

To be strait forward.... We only preordered so we wouldn't be watching people driving around in 2010 Camaro's before we had ours. We wanted to be the first ......

So we show up on 10/13/08 and put a large chuck of change down on a car...... assuming that this is the way to be the first.

Only to still watch people driving around in Camaros (even rental Camaros), while someone is collecting interest on our deposit money.

Pre-ordering might be good for GM's production management calender.... but not for their public relations .... especially with their most loyal customers.



btw (on number "3" of the comments), communication through the dealer and the 1-800 number is like pulling teeth.... It seems like there is no effort by GM to get status updates to me......... It is still only speculation that my car is on a quality hold in Michigan...... but who knows..... because I never recieved the status update e-mail from GM.....

[greenrail]

Originally Posted by Hylton

Evidently, you don't get it. You haven't ordered a new Camaro yet have you?

Hylton, just because someone doesn't agree with your point of view doesn't mean they don't get it. Likewise, GTjacket, flamed me earlier about not reading the thread. Which I have.

We all have a passion for this car. It is readily apparent that we all don't have the same amount of patience.

It is a disagreement. Nothing more , nothing less.

And Yes I have one on Order. It will get here, when it gets here.

[jptait]

Yes, Bankruptcy looming/ possibilities Chapter 11 and we want to give them our hard earned money now before June deadline! Go figure??? SS2/RS Feb 1st 09, @ 3000 order accepted & no news!

[Hylton]

Originally Posted by greenrail

Hylton, just because someone doesn't agree with your point of view doesn't mean they don't get it. Likewise, GTjacket, flamed me earlier about not reading the thread. Which I have.

We all have a passion for this car. It is readily apparent that we all don't have the same amount of patience.

It is a disagreement. Nothing more , nothing less.

And Yes I have one on Order. It will get here, when it gets here.

I agree with your comment above and I have made a few points regarding the appreciation I have for anyone who has bought the car and does not agree with my point of view. My point to you is simply that it is not about waiting and it's not about the QC process. Your post seems to imply this is the issue. Please go back and read what is on the blog and things will be more clear for you.

[cam2fst4u]

Originally Posted by Hylton

Evidently, you don't get it. You haven't ordered a new Camaro yet have you?

Trust me I do get it. I just drove 5hours got a hotel room to stay the night before so I could be there early the next morning to get my first good look at a camaro and I finally got to drive one. And No I have not been able to order yet, but its not because of not wanting to order one Please dont remind me that I haven't been able to. Just because I haven't yet doesn't mean I am any less passionate about the camaro than any of you that have ordered You guys that are fortunate enough to pre order should be happy that you were able to. I know you all put up your downpayment and are waiting on your cars and can't wait til it gets here.. But like I said before do you want it put together like it should be or do you want it just slapped together and put on a truck? Im just trying to look at from the other side. Most of the cars I have bought have had to been brought in from another location and I couldn't wait for them to get it there.

I am not trying to downplay the people that have pre orders and are waiting. I know you want your car. and there are certain rules, regulations, and laws like fbod has stated that they have to go by. The way some come off its like they think GM is sitting back watching these boards getting a good laugh at the people wanting their cars. Im sure this is not the case.

[jrmurphy33]

Newest reply:

Buck:

There were many reasons we conducted the Early Ordering Activity.

1. We wanted to determine demand. Until the activity, we could only estimate demand for the overall car and the individual models and option. Thanks in large part to these early orders, we were able to ensure production and demand closely aligned.

2. We wanted to provide a realistic expectation of when vehicles would be produced. If we followed normal procedure, all orders would have arrived just before production started with no real sense when they would be produced. Through the RP6 activity, we were at least able to provided clear expectations of when individual dealer’s could see a Camaro order produced for their dealership (between SORP and Q3 2009).

3. We were able to provide acknowledgement to the customer that the dealer submitted the order and we were aware of its existence.

The issue with all ordering programs is there are orders that will be produced first and orders that will be produced last. It is not possible to produce every order first, so we turn to the dealers — the only group that can sell and service new Chevrolet product — and based on a fair and equitable method, provide production for them to control and submit their customer orders.

I wish I could thank each and every person that has ordered a Camaro to date for the faith they have in us. We will continue to work hard at getting every order produced and delivered with the highest quality to our customers.

Thanks

John Fitzpatrick
Marketing Manager - Camaro

This translates to, your pre-order means nothing. We just wanted to see how many people would buy.

[bobby35ny]

"The issue with all ordering programs is there are orders that will be produced first and orders that will be produced last. It is not possible to produce every order first, so we turn to the dealers -- the only group that can sell and service new Chevrolet product -- and based on a fair and equitable method, provide production for them to control and submit their customer orders"

Scott/John,

You make good points from 1 to 3. It's the paragraph above which is at issue. I know there are laws etc, HOWEVER, How can a law stop you from filling an order from lets say November with an order made in March? that baffles me.

=bobby

[djsnoflake]

This is the part that gives me the heebie jeebies:

When John says "Through the RP6 activity, we were at least able to provided clear expectations of when individual dealer’s could see a Camaro order produced for their dealership (between SORP and Q3 2009)."

Seriously?? You are still talking about Q3 of this year for R6P cars? If people that have R6P status are still waiting by Q3, because GM was stupid enough to promise AVIS more rental cars, we will have a world class freak-out happening.

[austinpowersIII]

Originally Posted by Hylton

I have since replied to John's post. Like all of them, it is awaiting approval but through the magic of technology, here's what I said:

Well Done!