Mac Haik in Houston denies my written agreement for MSRP (UPDATE: Issue resolved!!!) - Page 6 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

CamaroHutch · 05-07-2009, 07:42 AM

Quote:

Originally Posted by OldTimer

On August 15th I became #2 on the list for a 2SS/RS at Mac Haik Chevrolet in Houston, Tx. I ordered my car on October 15th, a CGM 2SS/RS with 20" polished wheels. I received a call this morning my car was in. I went over to pick it up and found out why GM is struggling so much these days. They would not honor my written agreement to purchase the car at MSRP and said I either paid them an $8000 premium or forget it.

The salesman I ordered the car from apparently left them a couple months ago so I was working with someone I hardly knew. He was on my side but the manager on duty said the paper that the agreement was written on meant nothing to him. It had my order alpha number on it, specified they agreed to sell to me at MSRP and was signed by myself, my salesman and dated. I wish I could remember the manager on duty that I talked to because he lacked any character or integrity. He was so smug and arogant it made me feel like an absolute nothing.

I picked that dealership to order my car from! I walked into their show room and picked them to get my business. I have been in and out of their many times since that August. I have test driven Suburbans on their lot and my saleman knew I would be in the market for one in early 2010.

Bottom line is I got all hyped up with the pre order event, got my car ordered and now this. So, to me, it comes as no surprise why GM is going thru such a hard time. They just lost 6 customers for life. I have 5 drivers in my family, currently, soon to be 6. We are all very upset over this. We have all been waiting for "our" car to come in. They just lost 6 future GM owners to screw 1 customer for 8 grand.

I currently own a 2009 corvette. First thing I am doing this weekend is selling it to Carmax. I will not appear to support them after this. This web site convinced me to give GM another chance and I did. For me, it was a mistake. Sure, some of you will say go to another dealer. No way, I had my deal made for 8 1/2 months just to be screwed. Why give them another chance. I really wish someone with some Integrity at GM would read this and take notice.

By the way, the car was beautiful, just beautiful!!!! I can't describe the way I was taken from sheer joy when I first saw it to the way I felt on my drive home.

Thats like blaming Samsung because Best Buy sells their TV's for hundreds more than WalMart

Common now, its not GM's fault that this dealership is a douche....

theshadow1234 · 05-07-2009, 07:47 AM

Im pretty sure that car will be gone by the end of the week. There are people out there stupid enough to pay 15-20k over MSRP with no problem.

OP. If you want that car, you need to do something about it now. Do not wait.

BTW, did you leave a deposit?

Riderover40 · 05-07-2009, 07:54 AM

Quote:

Originally Posted by OldTimer

You miss the entire point. If you walk into a dealership knowing you are going to have to pay $x .....If GM knows this is going on then they need to state it in their national advertising. "Please be aware that this car will not be available at the price advertised here. Your dealer is free to mark it up to whatever price they can get customers in your area to pay."

The "dealer can charge whatever" disclaimer is on every frikin GM ad I hve seen, albeit in small writing at the bottom of the screen!

justmeron · 05-07-2009, 08:19 AM

Man that is bull shit!!
People are defending GM. Well we know it is not GM's fault, but come on those dealers represent GM. We can't go directly to GM and buy a car, we have to go to a dealer. I say GM should pressure dealerships or step in on our behalf. I would call GM customer service, even if it wouldnt help.
I would write the news papers, contact the better business bureau, contact the owner or his office I would create as much bad publicity for that dealer as possible. My sales manager kinda hinted to that last week when I called in to request an update. I wrote emails and went off on my salesman (on his voicemail as he was off) the next day I received a phone call that it would be MSRP as agreed on.
Yes I do understand your reasoning in going elsewhere away from GM products. Again it is not GM's fault but the GM dealers represent GM and unless GM will allow customers to go directly to them to buy a car they should set up some approved dealer guidelines. They have indicated on cutting back on dealerships, this looks like a good one to loose.
I say we should all call that dealer and let em know how f'd up we as loyal GM customers feel about this shity biz practice. I bet if they start getting swamped with ppl complaining how they treat their customers they would think twice.

Arod · 05-07-2009, 08:24 AM

rpo z28 I could'nt have said it better my self!

justmeron · 05-07-2009, 08:29 AM

Quote:

Originally Posted by CamaroHutch

Thats like blaming Samsung because Best Buy sells their TV's for hundreds more than WalMart

Common now, its not GM's fault that this dealership is a douche....

BUll SHIT!!
It's not GM's fault but the dealer represents GM. We can't buy cars directly from GM. If I messed up on my job do you think the patients would understand it's not the hospitals fault it was my fault. No we all represent a biz or product and dealers represent GM.
And yes if Best Buy sold a certain brand of tv and I pre orderd a new model and after waiting 8 1/2 months and they jacked up the price I would not buy the tv even if wal mart had it hundreds cheaper.

He pre orderd 8 1/2 months ago and had a written agreement. Come on pple stop defending GM. DEALERS Represent GM.
When my car arrives if my dealer tries this shit I will not buy from him or anyone else. Looks like if it is a pre order then GM customer service should step in on pre orders like this and have the car picked up and shipped to another dealer who will honor the pre order contract!!

justmeron · 05-07-2009, 08:36 AM

Quote:

Originally Posted by RPO_Z28

If you have a binding agreement and then walk away and do nothing, you have no one to blame other than yourself. If you are right, let the courts decide it. Airing it out here is cool but will accomplish nothing. Tell your story to a local news agency and call an attorney.

Exactly, so true.
I also agree we should all call the GM on oldtimers behalf. This kind of story just makes me see red. This is total BS

Computerplay · 05-07-2009, 08:39 AM

Quote:

Originally Posted by OldTimer

The manager on duty was Corey Echols. I do not know the GM's name as we was not present. Or so I was told.

Also, I am not sure if the car will still be there as I told the manager where he should stick it. Not one of my "better" moments.

Old Timer....I'm sure most of us would have blown a gasket if that happened to us, so I wouldn't worry about being one of your "better" moments.

I'm curious if you put down a deposit(as most pre-orders did)?

Even if you didn't I think you have them by the balls with your written agreement. I would pursue it. Good luck!

P.S. I called and told them they were shit heads!!!!

thecamarokid · 05-07-2009, 08:50 AM

I'm a sales manager at John Keating Chevrolet in Crosby, TX (East Houston Area) I could talked to someone for you if you have not had any luck?

LS 1st gen · 05-07-2009, 09:08 AM

C'mon guys....one of our own is being royally screwed around here. Mac haik needs to make this right. They have violated a written agreement in a true showing if bad faith. We need make this dealership aware that they will not be selling a car to any member of our "club" or any other one for that matter.
Oldtimer, in my opinion, the only way i would "call off your dogs" at this point is if the dealership agrees to make a fair deal with you....possibly below msrp.

N6504X · 05-07-2009, 09:14 AM

I don't buy for one minute that GM has "no control" over its franchisees. When they allow a dealer to hang their 'shingle' out front, they are representing GM, and everything they do is a direct reflection on the parent company. There are guidelines in place to prevent dealers from overcharging in the service dept. Can you imagine if the service dept. just arbitrarily attempted to charge a 20% premium on their published hourly labor rate, just because they got a little backed up? GM would hammer a dealer for this. GM is not blameless in the chaos surrounding this launch at the dealerships. The Camaro will not save GM; on the contrary, if the majority of its customers have a negative experience at the dealer level in the acquisition of their Camaro, you're going to see a lot of garages with a Camaro and a F-150 or a Sequoiah in them. Perception is reality! The customers' perception is KING.

CamaroHutch · 05-07-2009, 09:15 AM

Quote:

Originally Posted by N6504X

I don't buy for one minute that GM has "no control" over its franchisees. When they allow a dealer to hang their 'shingle' out front, they are representing GM, and everything they do is a direct reflection on the parent company. There are guidelines in place to prevent dealers from overcharging in the service dept. Can you imagine if the service dept. just arbitrarily attempted to charge a 20% premium on their published hourly labor rate, just because they got a little backed up? GM would hammer a dealer for this. GM is not blameless in the chaos surrounding this launch at the dealerships. The Camaro will not save GM; on the contrary, if the majority of its customers have a negative experience at the dealer level in the acquisition of their Camaro, you're going to see a lot of garages with a Camaro and a F-150 or a Sequoiah in them. Perception is reality! The customers' perception is KING.

Laws prohibit them from being able to to much of anything

theshadow1234 · 05-07-2009, 09:24 AM

I would like to see a copy of this written agreement. Can you scan it and post it on here? Was it just signed by your sales person or a Sales\General Manager? If it wasn't signed then you may not have anything on them even though i was written thatyou can have the car @ MSRP. They can do whatever they want to the car if it doesn't have anyones signature.

theultimatecamaroman · 05-07-2009, 10:01 AM

old timer. i think i might just come steal that vette from your driveway and save you the hastle of selling it.

05-07-2009, 07:47 AM	#72
theshadow1234 Drives: Shelby GT500 Join Date: Apr 2009 Location: Pearland, TX Posts: 215	Im pretty sure that car will be gone by the end of the week. There are people out there stupid enough to pay 15-20k over MSRP with no problem. OP. If you want that car, you need to do something about it now. Do not wait. BTW, did you leave a deposit? __________________ 09 Shelby GT500 (Stock)

05-07-2009, 08:19 AM	#74
justmeron Drives: 2010 camaro Join Date: Nov 2008 Location: Northwest Indiana Posts: 1,256 View My Garage	Man that is bull shit!! People are defending GM. Well we know it is not GM's fault, but come on those dealers represent GM. We can't go directly to GM and buy a car, we have to go to a dealer. I say GM should pressure dealerships or step in on our behalf. I would call GM customer service, even if it wouldnt help. I would write the news papers, contact the better business bureau, contact the owner or his office I would create as much bad publicity for that dealer as possible. My sales manager kinda hinted to that last week when I called in to request an update. I wrote emails and went off on my salesman (on his voicemail as he was off) the next day I received a phone call that it would be MSRP as agreed on. Yes I do understand your reasoning in going elsewhere away from GM products. Again it is not GM's fault but the GM dealers represent GM and unless GM will allow customers to go directly to them to buy a car they should set up some approved dealer guidelines. They have indicated on cutting back on dealerships, this looks like a good one to loose. I say we should all call that dealer and let em know how f'd up we as loyal GM customers feel about this shity biz practice. I bet if they start getting swamped with ppl complaining how they treat their customers they would think twice. __________________ 2010 2011 Chevrolet Camaro Faded Black Side Vent Highlight Decal Kit Life is not like a box of chocolates, its more like eating a whole jar of jalapenos.... what you do today may burn your ass tomorrow!!!!

05-07-2009, 08:24 AM	#75
Arod Drives: 2010 Camaro 2SS RS Join Date: Mar 2009 Location: Odessa Tx Posts: 163 View My Garage	rpo z28 I could'nt have said it better my self! __________________ :party0038::

05-07-2009, 08:50 AM	#79
thecamarokid The Camaro Kid in Crosby Drives: 2002Pontiac(RIP) GrandPrix GT Join Date: Apr 2009 Location: Crosby TX Posts: 8	I'm a sales manager at John Keating Chevrolet in Crosby, TX (East Houston Area) I could talked to someone for you if you have not had any luck? __________________

05-07-2009, 09:24 AM	#83
theshadow1234 Drives: Shelby GT500 Join Date: Apr 2009 Location: Pearland, TX Posts: 215	I would like to see a copy of this written agreement. Can you scan it and post it on here? Was it just signed by your sales person or a Sales\General Manager? If it wasn't signed then you may not have anything on them even though i was written thatyou can have the car @ MSRP. They can do whatever they want to the car if it doesn't have anyones signature. __________________ 09 Shelby GT500 (Stock)

05-07-2009, 09:08 AM	#80
LS 1st gen Kept the Faith. Drives: 2010 VR 2SS Join Date: Jan 2008 Location: Houston Posts: 319	C'mon guys....one of our own is being royally screwed around here. Mac haik needs to make this right. They have violated a written agreement in a true showing if bad faith. We need make this dealership aware that they will not be selling a car to any member of our "club" or any other one for that matter. Oldtimer, in my opinion, the only way i would "call off your dogs" at this point is if the dealership agrees to make a fair deal with you....possibly below msrp.

05-07-2009, 09:14 AM	#81
N6504X Drives: 2007 F-150 KR Join Date: Apr 2009 Location: Madison Ms Posts: 171	I don't buy for one minute that GM has "no control" over its franchisees. When they allow a dealer to hang their 'shingle' out front, they are representing GM, and everything they do is a direct reflection on the parent company. There are guidelines in place to prevent dealers from overcharging in the service dept. Can you imagine if the service dept. just arbitrarily attempted to charge a 20% premium on their published hourly labor rate, just because they got a little backed up? GM would hammer a dealer for this. GM is not blameless in the chaos surrounding this launch at the dealerships. The Camaro will not save GM; on the contrary, if the majority of its customers have a negative experience at the dealer level in the acquisition of their Camaro, you're going to see a lot of garages with a Camaro and a F-150 or a Sequoiah in them. Perception is reality! The customers' perception is KING.

05-07-2009, 10:01 AM	#84
theultimatecamaroman Drives: 1967 Pinto Join Date: Jan 2009 Location: Montana Posts: 12	old timer. i think i might just come steal that vette from your driveway and save you the hastle of selling it.