can it be true...a FIX????

[Dr_Doom]

Thank goodness, but of course I'll be a believer after I see some success stories on here. I really hope it is because I'd like to get this knocked out before the warranty is up.

I wonder if all convertible owners will get a letter, or just the ones that have brought the problem to the dealers attention

[united1]

Originally Posted by Dr_Doom

Thank goodness, but of course I'll be a believer after I see some success stories on here. I really hope it is because I'd like to get this knocked out before the warranty is up.

I wonder if all convertible owners will get a letter, or just the ones that have brought the problem to the dealers attention

+1

[78RS_to_112SS]

+1

[Bodih]

Originally Posted by Drago77

Mine was born Feb 11, 2011.

Mine was built on the same day. Been waiting for the "permanent fix" before I take it in for the 3rd top. Getting tired of getting out of the car to straighten the top folds to avoid wearing it out. I've got an 8,000 mile cruise planned for this summer (gas prices permitting), and I don't want to come back with a shredded top.

[Drago77]

Weekly call from GM... I had an "assistant" of my caseworker call this time;

Nothing new - they asked if id received my "letter" from GM yet... apperantly they're going out in the mail now?

Not to venture down the pessimistic path but...

I went from a daily contact,"we're gonna get it fixed immediately " to an assistant asking if i received a letter yet... hmmmmm.

I did ask for details on the extended warranty and the assistant stated she'd annotate that for my rep to look into and check back Monday.

[95birdible]

I am still talking to my main rep at least 2 times a week. She new nothing about the letter though. Maybe cause I am getting a new car. I will say after the field reps came out, no more leaks, wind noise, but my rub marks are still there after the top installation. Good luck everyone.

[95birdible]

Wonder if I can get them to give me an extended warranty on the top?

[Drago77]

Originally Posted by 95birdible

Wonder if I can get them to give me an extended warranty on the top?

I wouldn't think so on a new car... but you can always try!

My reasoning for requesting an extended warranty is that the mechanics have been taken apart so many times now, I'm scared something else will break due to the added wear... we'll see what their warranty entails

[95birdible]

When my rep calls I am going to request it. Couldn't hurt. May prevent me from going through this process again.

[Nutbutt]

Was your last replacement a Total replacement of canvas/mechanics/water management ? So far this replacement for me is very quiet and no sign of rub marks or leaks. This replacement I was told came right off the assembly line.

[95birdible]

So what you are saying is I should be happy with my new car?

[Nutbutt]

I would hope the New car would have the same mechanics as I have gotten. So far it has been great.
I was wondering about your last replacement, if they replaced the mechanics along with the canvas. This never worked out for me and the canvas seemed a lot thinner.
Even the underside in the car fits better than the replacement canvas.

[95birdible]

I just got the canvas. It rubbed almost through from the wire on the drivers side. TSB's were done on it for the rub marks which helped. When I picked it up finally on Friday the field reps fixed water leak. Tightened the top, and fixed the wind noise. Nice and quiet now. Need to find a home for the goldfish though. Actually, the water hose didn't get all the way in the hole. My car is a perfect example of why it shouldn't be outsourced. If I have any problems with the new car, a field rep better fix it. Otherwise I will be pissed.

[Drago77]

SPoke to my GM rep again today... this time my actual rep was kind enough to call, not her "assistant".

Her first question: "Have you received your letter yet?"

Which of course set off my tirade... "what letter? NO ONE's gotten a d$&m letter, no dealership/dervice departments know about this alleged letter, and furthermore- YOU'RE the GM rep- YOU tell ME where's my darn letter!!!!"

Give her credit, she stayed surprisingly calm and helpful. She advised she will check with quality control and find out why the letter(s) haven't been issued, if there's a hold up and why. She's supposed to check in no later than this Friday.

As for the warranty, I asked for clearification on the coverage and length. She said the field tech is authorized to make whatever warranty he deems appropriate, and stated they didn't offer anything specific yet because he wants to fix the problem first and find out the cause and what exactly needs to be covered. I suggested "the entire convertible mechanism, from the button to the canvas; since it's been taken apart so many times now." She agreed and also offered to follow up.

I explained that I'm beginning to feel the same old run-around again and would be contacting the BBB Friday. She said she'd have some type of info for my before then... we'll see...