My first run-in with a dealership today - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Nutro · 03-21-2012, 02:51 PM

I removed my stock spoiler to clean out all the dirt and debris that has collected there and to make sure the ralley stripes were holding up well under there.

As you can imagine, with this high quality GM paint, there was damage! The pain is trashed under there.

I ended up losing one of the nuts that holds the spoiler on so I went to the local GM dealership to buy a nut and to ask about the paint being trashed.

The service guy immediately said he didn't know and went to get the service manager.

The SM comes out and compliments the car and sees my window sticker and asks if I like AR-15 rifles. We chat for a minute then get down to business.

He said there was a recent GM bulletin about Synergy Green not matching when doing re-sprays or repairs so he was worried about that.

He then asks if I'm the original owner and I tell him that "No, I am the second owner" to which he replies that the trunk lid might have "already been painted by the previous owner" and then tries to convince me that there is a difference in the trunk lid and quarter panel in the shade of green and the orange peel and I disagree. I JUST put a fresh coat of sealant on the car this morning after another detail so I can see the trees, the highway and cars driving by in the paint, there is NOT a difference.

He says the body shop they use will come look at it tomorrow morning and if they deem the trunk lid paint to be original paint, GM will eat the re-paint fees and they will even paint my aftermarket spoiler for a "Small charge" but if the trunk lid has already been re-painted, all bets are off and they will not pay for anything.

What would you like to bet that somehow the guy is going to tell me that the trunk lid has already been re-painted before and they will not repaint my trunk lid?

Exactly.

Pics for reference:

Russo · 03-21-2012, 02:58 PM

there's usually some rubber washers that separte the trunk lid to the spoiler no?

jeffltrs · 03-21-2012, 03:01 PM

If it was repainted under warranty it should show on the service history they have access to that info through GM network. If it's collision repair then it should show up on carfax. That's just my thoughts on it. don't let them BS you,the squeeky wheel gets the grease. Just be a pain in their as_ .

papabearcamaro · 03-21-2012, 03:04 PM

I have never heard of anyone removing their spoiler to clean under it but there is a first time for everything I guess.
You would not have even known about this if you did not remove the spoiler so it must have covered up all the paint defects.
If it were me,I would use something to cover the bare metal to prevent rust,reattach the spoiler and move on with life. Not worth respraying the whole trunk to fix an area that is hidden anyways especially if this color is so hard to match.

RJTV6A · 03-21-2012, 03:06 PM

In my small bit of experience the factory primer is grey in color. Most repair shops use vari prime which is yellow in color. I'd say most likely it's factory paint. When the expert comes they will know best.

rickerda · 03-21-2012, 03:18 PM

"aftermarket spoiler"? Who put the stripes on?

Nutro · 03-21-2012, 03:21 PM

Quote:

Originally Posted by rickerda

"aftermarket spoiler"? Who put the stripes on?

Yeah I bought an aftermarket spoiler and will be installing it this Saturday. I had a local guy install the stripes. I helped him remove the spoiler 2 months ago when he installed the stripes. The paint was trashed when we removed it then. I actually forgot about it until today.

Nutro · 03-21-2012, 03:22 PM

Quote:

Originally Posted by papabearcamaro

I have never heard of anyone removing their spoiler to clean under it but there is a first time for everything I guess.
You would not have even known about this if you did not remove the spoiler so it must have covered up all the paint defects.
If it were me,I would use something to cover the bare metal to prevent rust,reattach the spoiler and move on with life. Not worth respraying the whole trunk to fix an area that is hidden anyways especially if this color is so hard to match.

Yeah I'm keeping my fingers crossed that the new aftermarket spoiler covers all that crap. If so, I'll probably just touch it up and move on.

If not, I'll need to have the trunk lid painted anyway I guess.

Maverickhpr · 03-21-2012, 03:35 PM

Had the exact same damage to mine there was a service bulletin about the spoiler washers beig wrong and to replace and repaint. Had my trunk lid repainted for it and the paint matched fine don take there excuses. Dont have the pics from mine got it done about a year ago they had to do the stripes twice they didn't line up and wrong color lol after the repaint the trunk was stripe less for a month for paint to cure.

90503 · 03-21-2012, 03:44 PM

A neighbor of mine's nephew had problems with his spoiler from the start...not sure if his was a 10 or 11...but he told me that they did screw them up, installed them incorrectly or forgot washers or spacers...anyway they repainted his trunk and spoiler (took them twice to get it right)...and remounted his spoiler correctly...He looked at mine and said I was fine, no problems...

Looks like yours might have been bad from the get-go...might have been a dealer re-paint, but looks like they botched the job of remounting the spoiler.

Caspers2SSRS · 03-21-2012, 03:48 PM

Don't take NO or the BS from the dealer, he hasn't a leg to stand on..............and even if the car has had a previous service bulletin trunk lid/spoiler repaint. It extends to the new owner so long the warranty is in effect. If the second repaint fails...................then a third, forth, fifth and so on would be applicable under the same warranty. Just saying.........................stick to you're demands and desires, they are reasonable.

Nutro · 03-21-2012, 03:56 PM

Quote:

Originally Posted by Maverickhpr

Had the exact same damage to mine there was a service bulletin about the spoiler washers beig wrong and to replace and repaint. Had my trunk lid repainted for it and the paint matched fine don take there excuses. Dont have the pics from mine got it done about a year ago they had to do the stripes twice they didn't line up and wrong color lol after the repaint the trunk was stripe less for a month for paint to cure.

Really? Hmm do you know where I can find that bulletin?

90503 · 03-21-2012, 03:59 PM

Quote:

Originally Posted by Nutro

Really? Hmm do you know where I can find that bulletin?

I think there's a list of all of them somewhere here on this web-site!

Technical Forums...tsbs bulletins...

2001ragtop · 03-21-2012, 04:02 PM

It would be cool if the Spoiler was simply part of the trunk lid itself, and not removable.

Like: for cars with spoiler, you get a specific trunk lid. no gaps, no crevices. no chipped paint.

03-21-2012, 02:51 PM	#1
Nutro Drives: 2011 2SS Synergy Green Join Date: Nov 2011 Location: Austin, Texas Posts: 3,670	My first run-in with a dealership today I removed my stock spoiler to clean out all the dirt and debris that has collected there and to make sure the ralley stripes were holding up well under there. As you can imagine, with this high quality GM paint, there was damage! The pain is trashed under there. I ended up losing one of the nuts that holds the spoiler on so I went to the local GM dealership to buy a nut and to ask about the paint being trashed. The service guy immediately said he didn't know and went to get the service manager. The SM comes out and compliments the car and sees my window sticker and asks if I like AR-15 rifles. We chat for a minute then get down to business. He said there was a recent GM bulletin about Synergy Green not matching when doing re-sprays or repairs so he was worried about that. He then asks if I'm the original owner and I tell him that "No, I am the second owner" to which he replies that the trunk lid might have "already been painted by the previous owner" and then tries to convince me that there is a difference in the trunk lid and quarter panel in the shade of green and the orange peel and I disagree. I JUST put a fresh coat of sealant on the car this morning after another detail so I can see the trees, the highway and cars driving by in the paint, there is NOT a difference. He says the body shop they use will come look at it tomorrow morning and if they deem the trunk lid paint to be original paint, GM will eat the re-paint fees and they will even paint my aftermarket spoiler for a "Small charge" but if the trunk lid has already been re-painted, all bets are off and they will not pay for anything. What would you like to bet that somehow the guy is going to tell me that the trunk lid has already been re-painted before and they will not repaint my trunk lid? Exactly. Pics for reference: __________________ L99 With a Maggie

03-21-2012, 03:04 PM	#4
papabearcamaro Drives: 2012 Chevrolet Silverado 4x4 Z71 Join Date: Dec 2009 Location: WI. Posts: 1,744	I have never heard of anyone removing their spoiler to clean under it but there is a first time for everything I guess. You would not have even known about this if you did not remove the spoiler so it must have covered up all the paint defects. If it were me,I would use something to cover the bare metal to prevent rust,reattach the spoiler and move on with life. Not worth respraying the whole trunk to fix an area that is hidden anyways especially if this color is so hard to match. __________________ SOLD(Traded for 2012 Silverado Z71 4x4 and 2012 Sonic Hatch.)...2010 Camaro 1SS/RS/LS3,yellow with House of Kolor Tangerine Pearl rally stripes,manual trans.Hurst short throw shifter,4 pack rally gauges,Roto-Fab air intake,Kooks long tube headers with high-flow cats,Borla S-Type catback exhaust,Comp Cam,PRC ported heads,Maggie with 3.6 pulley and 1:1 cog drive,secondary fuel system with 65lb injectors,ADM digital A/F and Boost gauge,Pfadt trailing arms and subframe bushings.614.25rwhp/566.82rwtq on 8# of boost. 2012 Chevrolet Silverado 1500 EX.Cab 4X4 Z71.

03-21-2012, 03:35 PM	#9
Maverickhpr Drives: 2016 Hyper Blue 2LT RS Join Date: Jul 2010 Location: Hillsboro OR Posts: 289 View My Garage	Had the exact same damage to mine there was a service bulletin about the spoiler washers beig wrong and to replace and repaint. Had my trunk lid repainted for it and the paint matched fine don take there excuses. Dont have the pics from mine got it done about a year ago they had to do the stripes twice they didn't line up and wrong color lol after the repaint the trunk was stripe less for a month for paint to cure. __________________ Camaro it's not a car it's American Muscle

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03-21-2012, 02:58 PM	#2
Russo Unofficial Glass Tech Drives: 2014 Ford F150 FX2 Join Date: May 2009 Location: Raceland, LA Posts: 1,376	there's usually some rubber washers that separte the trunk lid to the spoiler no?

03-21-2012, 03:01 PM	#3
jeffltrs Drives: 2010 1lt rs ibm sim stripes a6 Join Date: Mar 2011 Location: central ny Posts: 65 View My Garage	If it was repainted under warranty it should show on the service history they have access to that info through GM network. If it's collision repair then it should show up on carfax. That's just my thoughts on it. don't let them BS you,the squeeky wheel gets the grease. Just be a pain in their as_ .

03-21-2012, 03:06 PM	#5
RJTV6A Drives: 69 Camaro I6 no prob,11 V6 big prob Join Date: Dec 2011 Location: New Jersey Posts: 475 View My Garage	In my small bit of experience the factory primer is grey in color. Most repair shops use vari prime which is yellow in color. I'd say most likely it's factory paint. When the expert comes they will know best.

03-21-2012, 03:18 PM	#6
rickerda Drives: 2010 Camaro 2LT RS Join Date: May 2009 Location: Chester VA Posts: 513 View My Garage	"aftermarket spoiler"? Who put the stripes on?

03-21-2012, 03:44 PM	#10
90503 Drives: 2011 2SS/RS LS3 Join Date: Nov 2011 Location: Torrance Posts: 14,578	A neighbor of mine's nephew had problems with his spoiler from the start...not sure if his was a 10 or 11...but he told me that they did screw them up, installed them incorrectly or forgot washers or spacers...anyway they repainted his trunk and spoiler (took them twice to get it right)...and remounted his spoiler correctly...He looked at mine and said I was fine, no problems... Looks like yours might have been bad from the get-go...might have been a dealer re-paint, but looks like they botched the job of remounting the spoiler.

03-21-2012, 03:48 PM	#11
Caspers2SSRS Caspers2SSRS Drives: Summit White 2010 2SS/RS Camaro Join Date: Jul 2010 Location: Somewhere north of a midlife crisis. Posts: 2,865	Don't take NO or the BS from the dealer, he hasn't a leg to stand on..............and even if the car has had a previous service bulletin trunk lid/spoiler repaint. It extends to the new owner so long the warranty is in effect. If the second repaint fails...................then a third, forth, fifth and so on would be applicable under the same warranty. Just saying.........................stick to you're demands and desires, they are reasonable.

03-21-2012, 04:02 PM	#14
2001ragtop Drives: V8 american car Join Date: Aug 2006 Location: Dallas, Tx Posts: 1,417	It would be cool if the Spoiler was simply part of the trunk lid itself, and not removable. Like: for cars with spoiler, you get a specific trunk lid. no gaps, no crevices. no chipped paint.