ARH Headers - BEST Customer Service - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

cbuchak2000 · 05-01-2012, 01:49 PM

Hi everyone,

I just wanted to take a minute to put the word out about the absolute best customer service experience I have ever had with an auto parts vendor. I started doing some light mods to my 2011 Convertible 2SS M6 this year. And after reading MANY MANY posts from all of you out there I started thinking about installing headers on my car. At the time I only had a short throw shifter, cold air intake, and a Corsa Sport Cat Back. I was torn whether I should spend the money on headers or not. After listening to what you all had to say I opted to go with Kooks or ARH.

After doing some research, I contacted both companies. I didn' have any issue with Kooks, but Nick at ARH spent a lot of time with me on the phone, he answered all my questions, and even though I never committed to buying anything he spent a lot of time multiple times with me on the phone. In the end I opted for the ARH Long Tubes with cats to bolt up to my newly installed Corsa.

When I received the package (which took less than a week to Wisconsin), I found that while they had given me a great price on the headers and cats, they also sent me their 3 inch x pipe which would not allow me to bolt up to my Corsa. I started the project on a Saturday and wasn't able to contact anyone, and being anxious to get it on the car, I decided to go ahead and use their x-pipe and cut my Corsa system to fit. After getting everything installed I discovered the extra bracing in the convertible does not fit around the new 3" pipe so I fabricated some spacers to accomodate the new exhaust. It took some time, but in the end it all worked out. I sent Nick an email letting him know that I had some issues with clearing the braces, told him I wasn't asking for anything special, just thought he should know that it didn't just slide in to place.

1 Hour later I received a call from Nick personally who said, there must have been some miscommunication in my order, and they knew that the 3" x pipe didn't fit the convertible, but that their standard Long Tube system with cats would have bolted up perfectly to the Corsa (even on the convertible) and I would have had no issues. He went on to say that they make a Chromoly, powder coated brace that replaces the convertible bracing as well as the standard coupe bracing all in one nice clean piece, and that they sell this for $475. He told me that brace is required with the new x-pipe on convertibles. But this is where I was amazed. He asked me for my address again, told me he didn't know who made the mistake (me in my order - or them on their end) and told me he was shipping me this brace absolutely free of charge, and wouldn't even let me pay for the shipping.

I have never seen a company willing to go this far above what is required to keep a customer happy. I absolutely love my headers..... They woke my car up like I could never have imagined. They look and sound awesome, and I got an unbelievable boost in "Seat of the Pants" power. I have a Dyno Tune Scheduled next week with Speed Inc. in Illinois (who Nick also helped me set up an appointment with) and it should get even better.

Not only did these guys give me more exhaust than I originally paid for, but they also went out of their way to give me the brace for free. I don't have a complaint with anything they did. I wasn't asking for a freebie or looking for a problem but they went above and beyond to take care of me. I know this was a very long winded write up, but I gotta tell you, I am an ARH customer for life, and everyone I know will hear about the amazing work these guys are doing.

Take care everyone, and best of luck with your cars...... If you are ever in the market for exhaust components give these guys a shot..... You won't be disappointed!

Chad

S3XPanther · 05-01-2012, 04:33 PM

Yea, the guys at ARH are absolutely top notch.

Bell040 · 05-01-2012, 04:56 PM

I had a very similar experience with Nick @ ARH, and now I am a customer for life.

... just wish I had a few more ARH decal stickers for my new toolbox

ceyl · 05-01-2012, 05:04 PM

I agree with you guy's. Just got off the phone with Anthony at ARH and he gave me a great deal!

cbuchak2000 · 05-01-2012, 05:57 PM

LOL on the stickers....... They sent me like 6 with the headers. If you need extras I'm happy to send you some. I almost feel obligated to put em up everywhere for people to see them. Its tough to beat customer service like that.

siriusdish · 05-01-2012, 06:06 PM

They are awsome! Sent 2" headers system over night / AM delivery since was waiting sooooo long! Was a mix up in Collectors they ordered.

Chris82xx · 05-01-2012, 06:27 PM

They are great. I spoke with Anthony for a good 30 minutes yesterday about a ton of questions I had. He made good sense of everything, and gave me a great deal on headers.

PIPE · 05-02-2012, 05:52 AM

Love my ARH headers and exhaust. I too wish I had more stickers.

A.R. Headers · 05-02-2012, 06:09 PM

Chad, Thanks for posting your thoughts and I truly appreciate you choosing ARH. All the best!

Nick

cbuchak2000 · 05-05-2012, 05:11 PM

I got my ARH brace yesterday! Installed today in 20 minutes, perfect fit and finish. Its a beautifully engineered piece. It replaces both tunnel braces on the convertible with one nice looking tubular brace. Its lighter than the original flat metal braces and it made the car noticeably tighter. Looks great, fit great, and feels great on the road. Another awesome product from the fellas at ARH! I can't thank you guys enough Nick, keep up the great work.

Chad

05-01-2012, 01:49 PM	#1
cbuchak2000 Drives: 2011 Triple Black 2SS 6spd Vert, Join Date: Aug 2011 Location: Waterford, WI Posts: 64 View My Garage	ARH Headers - BEST Customer Service Hi everyone, I just wanted to take a minute to put the word out about the absolute best customer service experience I have ever had with an auto parts vendor. I started doing some light mods to my 2011 Convertible 2SS M6 this year. And after reading MANY MANY posts from all of you out there I started thinking about installing headers on my car. At the time I only had a short throw shifter, cold air intake, and a Corsa Sport Cat Back. I was torn whether I should spend the money on headers or not. After listening to what you all had to say I opted to go with Kooks or ARH. After doing some research, I contacted both companies. I didn' have any issue with Kooks, but Nick at ARH spent a lot of time with me on the phone, he answered all my questions, and even though I never committed to buying anything he spent a lot of time multiple times with me on the phone. In the end I opted for the ARH Long Tubes with cats to bolt up to my newly installed Corsa. When I received the package (which took less than a week to Wisconsin), I found that while they had given me a great price on the headers and cats, they also sent me their 3 inch x pipe which would not allow me to bolt up to my Corsa. I started the project on a Saturday and wasn't able to contact anyone, and being anxious to get it on the car, I decided to go ahead and use their x-pipe and cut my Corsa system to fit. After getting everything installed I discovered the extra bracing in the convertible does not fit around the new 3" pipe so I fabricated some spacers to accomodate the new exhaust. It took some time, but in the end it all worked out. I sent Nick an email letting him know that I had some issues with clearing the braces, told him I wasn't asking for anything special, just thought he should know that it didn't just slide in to place. 1 Hour later I received a call from Nick personally who said, there must have been some miscommunication in my order, and they knew that the 3" x pipe didn't fit the convertible, but that their standard Long Tube system with cats would have bolted up perfectly to the Corsa (even on the convertible) and I would have had no issues. He went on to say that they make a Chromoly, powder coated brace that replaces the convertible bracing as well as the standard coupe bracing all in one nice clean piece, and that they sell this for $475. He told me that brace is required with the new x-pipe on convertibles. But this is where I was amazed. He asked me for my address again, told me he didn't know who made the mistake (me in my order - or them on their end) and told me he was shipping me this brace absolutely free of charge, and wouldn't even let me pay for the shipping. I have never seen a company willing to go this far above what is required to keep a customer happy. I absolutely love my headers..... They woke my car up like I could never have imagined. They look and sound awesome, and I got an unbelievable boost in "Seat of the Pants" power. I have a Dyno Tune Scheduled next week with Speed Inc. in Illinois (who Nick also helped me set up an appointment with) and it should get even better. Not only did these guys give me more exhaust than I originally paid for, but they also went out of their way to give me the brace for free. I don't have a complaint with anything they did. I wasn't asking for a freebie or looking for a problem but they went above and beyond to take care of me. I know this was a very long winded write up, but I gotta tell you, I am an ARH customer for life, and everyone I know will hear about the amazing work these guys are doing. Take care everyone, and best of luck with your cars...... If you are ever in the market for exhaust components give these guys a shot..... You won't be disappointed! Chad

05-01-2012, 04:33 PM	#2
S3XPanther by Odeon Drives: '12 SS/RS A6 IOM SOLD, '13 1LE IOM Join Date: Nov 2011 Location: Good question Posts: 1,707	Yea, the guys at ARH are absolutely top notch. __________________ "It works 60% of the time, every time." "Some say it's a waste of time, others say it's an incredible waste of time." "The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy." 2013 IOM SS/RS - 1LE. Born 5/6/2013 (1 of 32 1SS IOM 1LE's)

05-01-2012, 04:56 PM	#3
Bell040 Drives: 2SS/RS - Black - GFX Join Date: Nov 2008 Location: B'ham, Alabama Posts: 2,458 View My Garage	I had a very similar experience with Nick @ ARH, and now I am a customer for life. ... just wish I had a few more ARH decal stickers for my new toolbox __________________ Ordered: 10-13-08 Built: 3-30-09 (#1691) Recieved: 6-12-09 Blacked out, Cammed (Lunati Voodoo 233/245, .578/.598 @114°, +4°), ARH LTs, VR OTR CAI, Cutouts, and lots of other fun mods.

05-01-2012, 06:06 PM	#6
siriusdish Drives: 2010 Camaro L99 Join Date: Oct 2009 Location: Erie PA Posts: 1,226	They are awsome! Sent 2" headers system over night / AM delivery since was waiting sooooo long! Was a mix up in Collectors they ordered. __________________ 2010 L99 vararam intake, Vmax TB,Vmax Intake,TSP VVT 3 Cam,TSP underdrive pulley,Yank 3600,TM Cooler,ARH 2", High Flow cats, X-pipe, GM Pro mufflers, RX Catch Can,160 stat, BMR Trailing,toe,Cradle insert, Diff. Bushings, End links, Spohn-LCA's (Touring)Wheel spacer's. 422 rwhp Mustang Dyno http://www.youtube.com/watch?v=AaFNAhCL7Os

05-01-2012, 06:27 PM	#7
Chris82xx Make your peace with God! Drives: 2011 Camaro SS/RS M6 Convertible Join Date: Dec 2011 Location: Dirty Jersey Posts: 1,595	They are great. I spoke with Anthony for a good 30 minutes yesterday about a ton of questions I had. He made good sense of everything, and gave me a great deal on headers. __________________ ECS base supercharger (NOVI 1500SL), ECS AlKY control kit, 92mm TB, ARH 1 7/8" LT's non-catted, Borla 3" exhaust, ID850 injectors, Squash fuel system, ECS Big Blower Cam, MGW short throw shifter, DSS 1000hp axles, LGW differential cover, billet caps, Tech AFX heater hoses, Pedders differential bushings, Eaton TrueTrac differential, PRC dual valve springs, Katech C5R timing chain, ATI balancer, Meilings oil pump, Pfadt Trailing Arms, Pfadt Tie Rods, Pfadt Sway Bars, Pfadt End Links, DSS Aluminum Driveshaft 811RWHP/719RWTQ UNDER MAJOR OVERHAUL!!

05-01-2012, 05:04 PM	#4
ceyl Drives: 2012 2SS/RS M6 Join Date: Apr 2012 Location: Colorado Posts: 36	I agree with you guy's. Just got off the phone with Anthony at ARH and he gave me a great deal!

05-01-2012, 05:57 PM	#5
cbuchak2000 Drives: 2011 Triple Black 2SS 6spd Vert, Join Date: Aug 2011 Location: Waterford, WI Posts: 64 View My Garage	LOL on the stickers....... They sent me like 6 with the headers. If you need extras I'm happy to send you some. I almost feel obligated to put em up everywhere for people to see them. Its tough to beat customer service like that.

05-02-2012, 05:52 AM	#8
PIPE Hating prius's since 1997 Drives: 2010 Camaro 2SS/RS (JENNA) Join Date: Apr 2011 Location: Maryland Posts: 1,039	Love my ARH headers and exhaust. I too wish I had more stickers. __________________ PIPE

05-02-2012, 06:09 PM	#9
A.R. Headers Drives: Pontiac G8 GT Join Date: May 2009 Location: new york Posts: 263	Chad, Thanks for posting your thoughts and I truly appreciate you choosing ARH. All the best! Nick __________________ www.AmericanRacingHeaders.com 100% USA MADE

05-05-2012, 05:11 PM	#10
cbuchak2000 Drives: 2011 Triple Black 2SS 6spd Vert, Join Date: Aug 2011 Location: Waterford, WI Posts: 64 View My Garage	I got my ARH brace yesterday! Installed today in 20 minutes, perfect fit and finish. Its a beautifully engineered piece. It replaces both tunnel braces on the convertible with one nice looking tubular brace. Its lighter than the original flat metal braces and it made the car noticeably tighter. Looks great, fit great, and feels great on the road. Another awesome product from the fellas at ARH! I can't thank you guys enough Nick, keep up the great work. Chad