Dealership in Camaro-thrashing story buys back car. [Mega thread]

[Rhyder]

Originally Posted by DERZ

I have not heard the complete unedited recording of what happened, so there may be more to the story. From what I have heard the technicians were not acting in a professional matter. I agree that there is no way to tell if they will be fired. But after what was recorded including the statements about how they would bill both the customer and GM, I would assume that some action would be taken...weather by the dealership or GM. The dealership itself may have not been at fault, but these are employees of the dealership that are caught on tape so the dealership overall will be held responsible in the public eye. They may feel that they are not in the wrong, but in my opinion the evidence up to this point shows that their technicians were in the wrong, which will point back to the dealership. One bad egg ruins the whole basket.

See the above statement from Best, they not only are not claiming responsibility but are stating the techs did nothing wrong, that the hard driving was actually "required" on performance vehicles. If they are stating the techs did the right thing, it is in fact indicitive of the dealers idea of what is right, and I for one do not agree with thier idea at all.

[Cam2011]

Originally Posted by Rhyder

See the above statement from Best, they not only are not claiming responsibility but are stating the techs did nothing wrong, that the hard driving was actually "required" on performance vehicles. If they are stating the techs did the right thing, it is in fact indicitive of the dealers idea of what is right, and I for one do not agree with thier idea at all.

[Cam2011]

Originally Posted by CamaroSkooter

I dunno. In my experience, instances like the one recorded only occur in a work environment where that type of behavior goes unpunished. And when that general atmosphere is present, the types of acts recorded breed more of similar acts.

I generally believe that most people wouldn't naturally think this sort of behavior is okay. But if you see it happen over and over from other less inhibited people without any repercussion, then you will eventually begin to believe the behavior isn't as bad as you originally thought.

So, if the atmosphere at this particular dealership was tainted enough that doing burnouts and burning up someone's clutch, and then conspiring to defraud not only the customer, but GM as well, wasn't considered out of the question, then I'd have a hard time believing that these bad apples are the only ones present at that dealership.

Now, it's entirely plausible that the bad seeds really were only these three (or however many were involved), but the fact that the dealership originally thought they could solve the problem with one free tank of gas and a few extremely weak consolation prizes leads me to think the dealership might not have as many "innocent" employees as they would have you believe...

Very well put.

[Michael Rophone]

I didn't realize Jerry Sandusky was working at Best Chevrolet... if not,
it sounds like much the same blame-and-denial statement. But I could be mistaken.

[DERZ]

Originally Posted by Rhyder

See the above statement from Best, they not only are not claiming responsibility but are stating the techs did nothing wrong, that the hard driving was actually "required" on performance vehicles. If they are stating the techs did the right thing, it is in fact indicitive of the dealers idea of what is right, and I for one do not agree with thier idea at all.

I did not see the post from Best (must be having trouble finding it). I agree that the techs did not do the right thing. There may be cases where you need to drive a car hard to find an issue, but low speed clunking noises is not one of them. If they are stating that their techs did the right thing then whoever is posting that is sorely mistaken. They should not standing behind what was done and claiming it as normal troubleshooting techniques. And there is nothing right about how they talked about billing these repairs.

[DERZ]

Originally Posted by Cam2011

I'm not actually understanding what you are saying here, sure there may be no winner, but when something like this happens there usually isn't a winner, but as for the dealer they deserve the bad rep the got, under a good service dept something like this would never happen because they would have a system of checks and balances in place to ensure (as much as possible) that it wouldn't happen. As for the good techs they will be fine, and as for the douchebags that did this they don't have any place in the trade. Remember people are always remorseful once they are caught and their asses are in a sling.

It can be difficult to use system of checks and balances to sort out the good from the bad until there are complaints like this. The dealership will most likely stand behind their own unless multiple complaints have been filed or someone catches them red handed (which happened). I would hope that they believed they hired quality employees. Obviously they did not and should now take action. If they continue to stand behind their employees after they have been proved to be dicks, then they deserve to have their reputation tarnished. I stated in a previous post that I did not see the Best post about them saying they did nothing wrong. If that is their position then they deserve that bad rep, and the good techs will also be affected by the lose of business.

[lgKido]

Originally Posted by DERZ

That about sums it up. I have been following this thread (all of them though it has been hard at times). This is good for no one. The dealership now has a bad reputation...both good and bad employees will be affected. The dumb ass technicians that did this will probably have a hard time finding work after this happened...quite possibly depending on our tax money to keep them above water. William may have gotten what he is satisfied with but I would assume he would have like to left with his car in the same condition or better when he left the dealership. I agree that people need to hang for this, but this turns out good for no one.

Saying that it is nice to see that this site and many others were able to make a difference and get this noticed. But there are no winners in a situation like this.

Just like in war. There are no winners, just losers.......

[lgKido]

Originally Posted by David79z28

Get ready everyone.

The dealer has joined Camaro5.com

They are going thru websites posting this:

EASLEY, S.C. – Best Chevrolet has purchased a debated 2010 Chevrolet Camaro today and will auction of the vehicle for the March of Dimes in the coming weeks.

The vehicle in question has been the focus of a recent viral video created by a local man. The person who brought the car to the dealership secretly recorded discussions between two employees and later released a portion of the audio on the internet. Today, Best Chevrolet is releasing the entire 30 minutes of the audio to give the full version of the situation.

At the end of the tape, he drives the vehicle in a similar manner to the one that he complains about. He drives the car just as hard. A car of that style needs to be driven hard to test for the problem he stated. It is a high performance car and is not likely to be damaged in such a way.

In his own words, his vehicle already had been damaged at another location.

The vehicle in question was not originally purchased at the dealership nor ever worked on at Best Chevrolet. The vehicle was brought in for a diagnostic in September, but no work was ever recommend or performed.

Best Chevrolet takes all customer complaints seriously. The dealership prides itself on reputation and service. They are pleased to say we have reached a deal that ultimately will serve local charities.

Shifting without using your clutch is not likely to cause damage, it's acceptable to call the customer a jackass, etc. Wow!!!

WOW!!! x 2

[Mutant Racer]

Don't lose faith folks! I worked at a few body shops over the years and we always took good care of our customers especially if they had an expensive car or truck. There are plenty of hard working people in the automotive industry who count on having a solid rep. to keep their business going.

[lgKido]

That Easley SC, Car Thrashing Story thread wore me out! How bout you......?

[AdamZ]

[J-ROD-210]

Which thrashing story? The one AdamZ is posting?

[TurboSS_]

aren't those poles designed to break away?!

[AdamZ]

Originally Posted by J-ROD-210

Which thrashing story? The one AdamZ is posting?

http://www.camaro5.com/forums/showthread.php?t=254862

Originally Posted by TurboSS_

aren't those poles designed to break away?!

Nope....they are dug like 20 feet down lol.