Anyone been told by their dealer "we should part ways" - Page 3 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

jstein · 10-17-2012, 06:15 PM

I had a similar situation where my dealer would no longer attempt to fix an issue that every single time the car would get wet either rain or washing it the floorboard would get wet. The response after the fourth time in...unfortunately the car just leaks in extreme conditions and we can't continue to work on it. GM was no help at this point either so I understand the dealer situation.

upflying · 10-17-2012, 06:21 PM

I would reckon all car dealers have a sign like this somewhere.

CHMSC · 10-17-2012, 06:24 PM

.

rubbersoul84 · 10-17-2012, 07:13 PM

This is why I have an outstanding, HONEST mechanic who is capable of doing warranty work. After they make my top right and fix the damn dent/scratch the trim shop put in my trunk, I will only go back to a dealer for TSB or recall work. Too many issues and too many horror stories.

CHEV400 · 10-17-2012, 08:04 PM

Quote:

Originally Posted by CHMSC

The straw that broke the camels back was them them scratching my door panel last time I brought it in for work on my rotors that keep warping. All they could tell me is the car is operating as designed and couldn't give me a reason why they were warping. So they didn't want to deal with me anymore.

The rotors are a weak point in these cars. I've seen plenty of people come into my service dept complaining about them. As far as refusing service there has been 5 customers in 3 years we refuse to help. We bend over backwards and get killed on the GM surveys. Sounds like to me they just couldn't meet your expectations and decided to part ways

ravensjeff · 10-17-2012, 09:12 PM

Maybe the heat is getting to them. I was in Palm Springs this summer and it was averaging over 110 degrees. Dam hot out there!!

RED DEMON SS · 10-17-2012, 09:57 PM

My Motto for my business is this "A Customer is not an interuption of our work", They are the purpose of it"!
Go to the other dealer because this one has no business acumen period!

Stealth6 · 10-17-2012, 10:15 PM

Quote:

Originally Posted by Farthestnorth

My Motto for my business is this "A Customer is not an interuption of our work", They are the purpose of it"!
Go to the other dealer because this one has no business acumen period!

Well said..... I couldn't agree more.

sschevybear11 · 10-17-2012, 10:24 PM

I've done it but you should have "fired" them along time ago.

Bonanza7 · 10-17-2012, 10:51 PM

My Caddy dealership does all my warranty work now. Chevy dealers seem to be like this more and more lately. Seems the prime criteria they had when they purged the dealers was: Find out if they are assholes. If they are, keep them.

midnighter · 10-17-2012, 10:56 PM

No. They did in one occasion after denting my car promise to handle my car with "kidth glovths"from then on. The dealership manager had a heavy lisp.

~Stacy~ · 10-17-2012, 11:06 PM

I got my chevy dealer all worked up the last few hours. My camaro got delivered from the bodyshop yesterday back to them. They are wiring in my led tailz and are missing the factory harness

They are going out of their way to locate me one or order one. They are taking out my backseat of my camaro to wire in my zl1 harness

GOOD customer service. The service manager gave me a 2013 Malibu to drive all week with 500 miles on it

Renegade · 10-17-2012, 11:11 PM

Quote:

Originally Posted by CHMSC

I am a manager and am familiar with how things work. I never treated their employees badly because I wouldn't want mine treated that way. There was just soon many problems they had caused and I think I know why they did what they did......pure bad luck is what I had with that dealer....my car was a magnet for bad luck, if something happened, something went wrong it was almost always with my car....my friends have had a few issues there as well but nowhere near the amount as I had.

Sometimes you get bad karma when purchasing a vehicle. Just ask Stacy lol poor thing. It happens the best thing sometimes is get rid of the car and start over fresh.

~Stacy~ · 10-17-2012, 11:16 PM

Quote:

Originally Posted by Renegade

Sometimes you get bad karma when purchasing a vehicle. Just ask Stacy lol poor thing. It happens the best thing sometimes is get rid of the car and start over fresh.

My bad luck started in July. My dad bounced her off a woodchipper she got superglued two weeks later and then she just gets out of the bodyshop and the fresh paint gets damaged because they didn't like how the vinyl was sitting

10-17-2012, 06:24 PM	#31
CHMSC ROAD COURSE JUNKIE Drives: 2012 SS/RS LS3 Join Date: Oct 2012 Location: Somewhere Posts: 4,868 View My Garage	. __________________ Last edited by CHMSC; 10-29-2012 at 05:48 PM.

10-17-2012, 09:12 PM	#34
ravensjeff 100% Chevy & Harley Man Drives: 2010 2SS: Blown LSX 376-B15 Join Date: Feb 2009 Location: Eldersburg,MD Posts: 2,211 View My Garage	Maybe the heat is getting to them. I was in Palm Springs this summer and it was averaging over 110 degrees. Dam hot out there!! __________________ LSX 376-B15, TVS2300 SC, Harland Sharp Rockers w/ Trunion Bearings, ATI Balancer/keyed, AR LT Headers/Borla Catback Exhaust, DSS 1400 HP Axles, DSS aluminum driveshaft, 3.70, Hotchkis Springs/Sway bars, Forgeline SO3P Aluminum Wheels (20x9.5 F/20x11 R)w/ Hidden Titanium Hardware, Nitto NT05 Tires (27540ZR20 F/31535ZR20 R), Billet LPE brake/gas pedals, Escort 9500ci Radar Detector Laser Jammer, Roto Fab CAI with Ice Silver box, Carbon fiber tube/MAF Housing Assy, LPE Aluminum coil covers, SS9 Sleeper Fiber Glass Hood (ACS), Carbotech 1521 ceramic brake pads, Elite catch can.

10-17-2012, 09:57 PM	#35
RED DEMON SS OFF THE CHAIN Drives: PSHHH UWISH Join Date: Sep 2011 Location: This Side Of Hell Posts: 8,406 View My Garage	My Motto for my business is this "A Customer is not an interuption of our work", They are the purpose of it"! Go to the other dealer because this one has no business acumen period! __________________

10-17-2012, 10:24 PM	#37
sschevybear11 Drives: 2011 Black 1SS Join Date: Jun 2011 Location: moline,il Posts: 504 View My Garage	I've done it but you should have "fired" them along time ago. __________________ 2011 Black 1SS M6 12.75@110.91 bone stock Now: Coated Dynatech LT's/!Cats/Hurst Shifter/Roto-fab/SLP SS badges/JRE 415HP Tune, Scoop & Washer Relocation Bottle,Hurst Stunner 20X9 Wheels, Moroso Catch Can, ASP pulley, Magnaflow X-pipe, GTO remote clutch reservoir 1989 Silver 5.0 Mustang LX Coupe 1999 Pewter Tahoe LT 2011 Blue Camry SE

10-17-2012, 11:06 PM	#40
~Stacy~ Banned Drives: Car Join Date: Jan 2010 Location: None Posts: 5,113	? I got my chevy dealer all worked up the last few hours. My camaro got delivered from the bodyshop yesterday back to them. They are wiring in my led tailz and are missing the factory harness They are going out of their way to locate me one or order one. They are taking out my backseat of my camaro to wire in my zl1 harness GOOD customer service. The service manager gave me a 2013 Malibu to drive all week with 500 miles on it

10-17-2012, 06:15 PM	#29
jstein Drives: CGM 2LT RS Join Date: Feb 2009 Location: Deer Park, Texas Posts: 251	I had a similar situation where my dealer would no longer attempt to fix an issue that every single time the car would get wet either rain or washing it the floorboard would get wet. The response after the fourth time in...unfortunately the car just leaks in extreme conditions and we can't continue to work on it. GM was no help at this point either so I understand the dealer situation.

10-17-2012, 06:21 PM	#30
upflying Drives: '86 Monte Carlo SS Join Date: Nov 2010 Location: Reno, NV Posts: 3,119	I would reckon all car dealers have a sign like this somewhere.

10-17-2012, 07:13 PM	#32
rubbersoul84 Drives: IO 2012 2SS/RS convertible Join Date: May 2012 Location: Forest Hill, MD Posts: 83	This is why I have an outstanding, HONEST mechanic who is capable of doing warranty work. After they make my top right and fix the damn dent/scratch the trim shop put in my trunk, I will only go back to a dealer for TSB or recall work. Too many issues and too many horror stories.

10-17-2012, 10:51 PM	#38
Bonanza7 Account Suspended Drives: 2010, Rally Yellow, Black stripes Join Date: Jul 2010 Location: Phoenix Posts: 2,363	My Caddy dealership does all my warranty work now. Chevy dealers seem to be like this more and more lately. Seems the prime criteria they had when they purged the dealers was: Find out if they are assholes. If they are, keep them.

10-17-2012, 10:56 PM	#39
midnighter Account Suspended Drives: nothing Join Date: Nov 2010 Location: a hole Posts: 17,906	No. They did in one occasion after denting my car promise to handle my car with "kidth glovths"from then on. The dealership manager had a heavy lisp.