Pedders Suspension is slow. 2 months later no refund

[Redemption]

I've lost track of how many phone calls, emails, and pm's I've had with Pete, and his staff and his dealers, ALL of which were very helpful, polite, informative, and just plain genuine.

I've had all my warranty requests handled quickly, without question. And we are still getting down to the cause if my issues, even today.

I've got over 25k miles on my pedders setup, some miles had issues, most have been perfect and i am still happy.

Happy thanksgiving everyone.

Jason

[Neriah]

Originally Posted by JusticePete

You guys are amazing and once again have humbled me. Clearly I have a few more things to be grateful for this Thanksgiving.

Its nice to see a company taking care of buisness and getting support even after the OP angrily bashes them over and over again. Thats taking customer service to another level! After all the crap spewed out over something that was not Pete's fault... if it were me I would have said forget it, and let the OP deal with it himself... its a good thing I am not in customer service! Once again good job Pete. When its time to purchase coilovers you will be the #1 phone call I make.

[Jeffm]

I dont have a pedders suspension but since reading this if i do go that route i know who im going through

[ShnOmac]

We can always count on JP!

[LS3 SS]

Pedders has the best customer service. When I ordered my drop coils and the lowering specs of my car were off, I contacted Pete, and he immediately sent me another set of springs, and paid for the installation at the local shop I had the spring install done at. Can't beat that.

[2ss-booya]

wow im amazed at the audacity of some of the people that bash companies who dont respond within 5 seconds of their demands...

I've talked with pete personally over some coilover issues as late as 1:30am HIS TIME. stand up service..second to none.

[StephenS_84]

Originally Posted by 2ss-booya

wow im amazed at the audacity of some of the people that bash companies who dont respond within 5 seconds of their demands...

I've talked with pete personally over some coilover issues as late as 1:30am HIS TIME. stand up service..second to none.

Its amazing how many people can't be satisfied no matter what. This ginsburg guy acted like a complete idiot... Pedders USA is great.

Pete is the man.. Good job sir.

[muscle96ss]

Originally Posted by 2ss-booya

wow im amazed at the audacity of some of the people that bash companies who dont respond within 5 seconds of their demands...

I've talked with pete personally over some coilover issues as late as 1:30am HIS TIME. stand up service..second to none.

I am amazed at the audacity of all the brown nosers on this thread. The guy spent some serious bucks and has been waiting for over two months(a tad more than 5 seconds). He was told that he would receive a call back from Pedders in a timeline that Pedders did not adhere to(read the thread people the details are in there). He asked questions and was given evasive answers and actually attacked. Yes, in the end things finally worked out the way they should have a long time ago. However, this does not seem like good customer service to me(good communication is essential for good customer service). In fact, for all you guys sticking up for Pete and attacking the OP perhaps you should read the whole thread again from the beginning. The OP started out very patient and professional and even complimenting Pedders, simply looking for a resolution. It wasn't until Pete responded with an attitude and attacked the OP that he got defensive.

I am not saying that Pedders is not a good sponsor and it seems like they have a very strong following here. However we are all human and even the best make mistakes and sometimes get caught in a bad mood and snap at people when we don't mean too. I think anyone reading this thread objectively with no prior knowledge of either parties(such as me) will come to the same conclusions that I did and agree that it was not handled originally in the best manner by Pedders and that there is more to this story between Pedders and Lingenfelter that was not disclosed by Pete.

[ginsberg2@hotmail.com]

Originally Posted by muscle96ss

I am amazed at the audacity of all the brown nosers on this thread. The guy spent some serious bucks and has been waiting for over two months(a tad more than 5 seconds). He was told that he would receive a call back from Pedders in a timeline that Pedders did not adhere to(read the thread people the details are in there). He asked questions and was given evasive answers and actually attacked. Yes, in the end things finally worked out the way they should have a long time ago. However, this does not seem like good customer service to me(good communication is essential for good customer service). In fact, for all you guys sticking up for Pete and attacking the OP perhaps you should read the whole thread again from the beginning. The OP started out very patient and professional and even complimenting Pedders, simply looking for a resolution. It wasn't until Pete responded with an attitude and attacked the OP that he got defensive.

I am not saying that Pedders is not a good sponsor and it seems like they have a very strong following here. However we are all human and even the best make mistakes and sometimes get caught in a bad mood and snap at people when we don't mean too. I think anyone reading this thread objectively with no prior knowledge of either parties(such as me) will come to the same conclusions that I did and agree that it was not handled originally in the best manner by Pedders and that there is more to this story between Pedders and Lingenfelter that was not disclosed by Pete.

thanks for an impartial view.

[BBQdDude]

Pete, you just got a new customer when the time comes for my parts.

[JusticePete]

Originally Posted by BBQdDude

Pete, you just got a new customer when the time comes for my parts.

Thank You

[JusticePete]

Originally Posted by ginsberg2@hotmail.com

thanks for an impartial view.

A person cannot hold an impartial view when they are accepting your false statements as factual or true. It is time to burst your bubble of false and inaccurate claims. It is time to for you Ray to put up or print a retraction.

Pedders Suspension is slow. 2 months later no refund

Originally Posted by ginsberg2@hotmail.com

my new coil over started leaking. it was sent back to pedders because at a couple months old, it was under warranty.
they made me buy another as a replacement and said they would evaluate and refund my money when they got the old coilover back.

no word yet after numerous emails. over two months...:(

From the title and post your implication is they 'they' is Pedders USA, LLC. You make statements. You make claims. You provide no supporting documentation of any kind. To make a complaint with any business you need to provide receipts, emails, notes, records, etc... You need to provide proof that your claim is legitimate and it is impossible for you to do so.

#1 Post the emails you sent to Pedders.

#2 Post the proof that Pedders made you buy a replacement.

#3 Post your proof that Pedders required you to send the coilover.

If anyone is wondering why I am doing this today, it is because Ray is now posting in other threads that Pedders did not do right by him. Time for Ray to post his documentation and prove you can support your claims.

MODERATORS: Please do not allow anyone to delete this thread. I want a record of this.

[Neriah]

Originally Posted by JusticePete

A person cannot hold an impartial view when they are accepting your false statements as factual or true. It is time to burst your bubble of false and inaccurate claims. It is time to for you Ray to put up or print a retraction.

Pedders Suspension is slow. 2 months later no refund



From the title and post your implication is they 'they' is Pedders USA, LLC. You make statements. You make claims. You provide no supporting documentation of any kind. To make a complaint with any business you need to provide receipts, emails, notes, records, etc... You need to provide proof that your claim is legitimate and it is impossible for you to do so.

#1 Post the emails you sent to Pedders.

#2 Post the proof that Pedders made you buy a replacement.

#3 Post your proof that Pedders required you to send the coilover.

If anyone is wondering why I am doing this today, it is because Ray is now posting in other threads that Pedders did not do right by him. Time for Ray to post his documentation and prove you have documentation to back up what your claims.

MODERATORS: Please do not allow anyone to delete this thread. I want a record of this.

x100

[Fish-man]

I can see Rays point... 2 months is a long delay... but like Pete said -post the documentation! I am a persistent bastard when it comes to this kind of stuff, so if it went 2 weeks, I would've PMd Pete. Looks like he had it taken care of very quickly once he knew, and that kind of response is what would make me very happy.