Dealer survey - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

nyrfan · 01-04-2013, 09:59 AM

Ok, I know these are important but really how important; can a salesman get fired over these?

I just got a call from my salesman and he said he is on the verge of getting fire because I put “very satisfied” instead of “completely satisfied”. He asked me to write an email to his General Manager stating I was completed satisfied.

Is this true? Can he get fired because of this?

daveagogo1 · 01-04-2013, 10:01 AM

Quote:

Originally Posted by nyrfan

Ok, I know these are important but really how important; can a salesman get fired over these?

I just got a call from my salesman and he said he is on the verge of getting fire because I put “very satisfied” instead of “completely satisfied”. He asked me to write an email to his General Manager stating I was completed satisfied.

Is this true? Can he get fired because of this?

BS. It's because of a bonus he isn't getting.

nyrfan · 01-04-2013, 10:03 AM

Quote:

Originally Posted by daveagogo1

BS. It's because of a bonus he isn't getting.

That is what I thought, thanks for confirming!

Had he been honest and said that was the reason I would have done it, not he can forget it!

akCamaross · 01-04-2013, 10:05 AM

He wants his extra money....

daveagogo1 · 01-04-2013, 10:07 AM

Those surveys are worthless. They must be 100% completely satisfied or it's crap for them as they need great scores to make the quarterly GM bonus. This is why they offer to "help" you fill them out. Beg you to contact them if you have any issue before you fill it out etc.. I have also seen people get the run around and crap service and dirty looks after they filled one out that wasn't 100% satisfied on everything. Oh, and don't expect any "gifts" now Felix lol. No flowers or gift certificates for you.

Kvapil28 · 01-04-2013, 10:29 AM

Dealers should never offer anything for a perfect survey. The GM police would hammer them hard for that.

cam62 · 01-04-2013, 10:31 AM

Here's a novel idea for dealerships. Completely satisfy your customers and you'll get a survery that shows completeley satisfied.

GMTool · 01-04-2013, 10:38 AM

I don't know what the outcome of those survey's do or don't do for the sales people or even the service dept after you take it in for service. I have a pretty good relationship with all the people I deal with down at the dealership. I actually have a good time whenever I go down there. Im lucky to have such a cool dealership to deal with. Especially with the service dept., and their mod friendly additude. So I just give em what they want and check completely satisfied on everything. And everyone is happy.

daveagogo1 · 01-04-2013, 10:41 AM

Quote:

Originally Posted by Kvapil28

Dealers should never offer anything for a perfect survey. The GM police would hammer them hard for that.

If they find out. This is pretty much the same as the war on drugs. Tons more get's in than what gets caught lol.

DefianceDan · 01-04-2013, 10:48 AM

So perhaps you should change from 'very satisfied' to 'satisfied' because of the phone call?

WheelmanSS · 01-04-2013, 11:17 AM

Quote:

Originally Posted by Kvapil28

Dealers should never offer anything for a perfect survey. The GM police would hammer them hard for that.

My dealer gave me $20 in BP gas cards to fill out the survey. The straight up told me that. I could careless so I did it. They did give me pretty good service too.

The survey is dumb. It needs to be perfect for them to get the bonus (what in life is perfect, really?) so it has become an underhanded game to get these scores. It is stupid for GM and the dealer.

heRS · 01-04-2013, 11:33 AM

I was completely satisfied so I gave a good score and received a parting gift of a free tank of gas. Was the one payoff for the other? Of course not!

Jalberdi99 · 01-04-2013, 11:42 AM

i got a free tank of gas and at the last minute i told him to throw a cago net and he can complete the survey him self

Forte · 01-04-2013, 11:45 AM

The employee gets a $50 bonus for every completely satisfied survey and each person can do a total of three per year (once for every purchase/service you have done up to three).

01-04-2013, 09:59 AM	#1
nyrfan Let's go Rangers! Drives: 13' AGM 2SS/RS L99 Join Date: Jun 2011 Location: Orlando, FL Posts: 10,742 View My Garage	Dealer survey Ok, I know these are important but really how important; can a salesman get fired over these? I just got a call from my salesman and he said he is on the verge of getting fire because I put “very satisfied” instead of “completely satisfied”. He asked me to write an email to his General Manager stating I was completed satisfied. Is this true? Can he get fired because of this? __________________ Soprano 4/1/00-6/14/11, Gone but NEVER forgotten! FSP tuned: 377/389

01-04-2013, 10:05 AM	#4
akCamaross Drives: 2011 Camaro 2SS Join Date: May 2012 Location: Huntingtown, Maryland Posts: 423	He wants his extra money.... __________________ 2011 Camaro 2SS - SIM - M6 + Mods haha

01-04-2013, 10:31 AM	#7
cam62 Drives: 2012 IBM Vert 2SS/rs Join Date: Jul 2011 Location: Tampa, FL Posts: 1,157 View My Garage	Here's a novel idea for dealerships. Completely satisfy your customers and you'll get a survery that shows completeley satisfied. __________________ rx catch can;vmax ported throttle body;bowtie delete;SLP SS emblem;CAI cold air intake

01-04-2013, 10:38 AM	#8
GMTool MY SS is SOLD Drives: AGM 2012 Camaro 2SS/RS L99 Join Date: Mar 2012 Location: Southwest Illinois Posts: 1,838	I don't know what the outcome of those survey's do or don't do for the sales people or even the service dept after you take it in for service. I have a pretty good relationship with all the people I deal with down at the dealership. I actually have a good time whenever I go down there. Im lucky to have such a cool dealership to deal with. Especially with the service dept., and their mod friendly additude. So I just give em what they want and check completely satisfied on everything. And everyone is happy. __________________ CAI, Dynatech Headers, HF Cats, JRE Tuned, Corsa Cat Back, Strut Tower Brace.

01-04-2013, 10:48 AM	#10
DefianceDan VroomVroom Drives: 2017 50th 2SS Join Date: Apr 2012 Location: Columbus, OH Posts: 497	So perhaps you should change from 'very satisfied' to 'satisfied' because of the phone call? __________________ 2017 H50 2SS MX8 F55 NPP CF5 RN2

01-04-2013, 10:29 AM	#6
Kvapil28 Drives: 2012 Chevrolet Tahoe LTZ Join Date: Apr 2009 Location: Wisconsin Posts: 453	Dealers should never offer anything for a perfect survey. The GM police would hammer them hard for that.

01-04-2013, 11:33 AM	#12
heRS Raised by Wolves Drives: IBM 2010 2LT RS M6 Join Date: Jul 2010 Location: Spokane, WA Posts: 5,980 View My Garage	I was completely satisfied so I gave a good score and received a parting gift of a free tank of gas. Was the one payoff for the other? Of course not! __________________ Tori click the sig pic to view my build thread

01-04-2013, 11:42 AM	#13
Jalberdi99 Drives: 2014 Summit White 2SS/RS M6 Join Date: Aug 2012 Location: @ ur moms house in VA Posts: 1,405	i got a free tank of gas and at the last minute i told him to throw a cago net and he can complete the survey him self __________________

01-04-2013, 11:45 AM	#14
Forte Drives: 2011 2LT/RS CGM W/ Black Stripes Join Date: Jul 2012 Location: Madera, CA Posts: 598	The employee gets a $50 bonus for every completely satisfied survey and each person can do a total of three per year (once for every purchase/service you have done up to three).