Please Help!!!!! MyLink/Nav Update recall....

[Sqwirtle]

I was unaware of this as well. I received nothing in the mail but when I took the car in for my oil change, they told me about it. My dealership called it a recall too - something about voice navigation (I've had no problems yet).

I didn't do it with that oil change due to time constraint, so I had them do it a few weeks later when I cam in for a wheel alignment.

[JimE]

The radio may need to be reconfigured after the software update. There is often more involved than just updating the software.

[MustangKiller]

Originally Posted by Chevrolet Customer Svc

Please let us know how your service goes. We are here if things don't seem to go smoothly.

Brandon
Chevrolet Customer Service

please do not post in any of my threads i create unless it is directed too someone other then myself. I pmed u several times in 2012 and heard nothing not one reply... Where were u then? Well with no help from anyone but myself i got ahold of corp and i got it taken care of. With no help but the royal run around from the first few levels of customer service. Im not going too mention any names or bad mouth gm i got a bad car and had an even worse experience at the dealer. It was only in the shop once. The person in corp said it was the best buyback deals they had ever seen 10 cents a mile and gifted me the diff in msrp went from a 2012 m6 ss rs too a 2013 auto with mylink and nav all options. Gm steped up and took care of me and stood behind their product and will forever be a gm customer for life. However back too my point. This has been bothering me all day... Thinking about what too say. I think ill sum it up too this. I feel that we are all in a diff class of car owners. I believe camaro 5 deserves more then just a 1st level of support. For instance what are u gonna do for me? I dont think u can do anymore then i can honestly!!!.sorry if this offends anyone but ive seen u post too many times in the threads i and others have made . So heres your chance Mr. Customer serv. Show me what u can do i already have an appt set up and a rental lined up i dont see how theres really anything u can do other then mail me the update on a jump drive!!!

[PIPE]

Whats the dealer?

[MustangKiller]

Originally Posted by PIPE

Whats the dealer?

I would rather not say.

[PIPE]

Originally Posted by MustangKiller

I would rather not say.

PM me. If its the one thats closest to you I can surely help. I'm not far from you BTW

[Sqwirtle]

Originally Posted by MustangKiller

please do not post in any of my threads i create unless it is directed too someone other then myself. I pmed u several times in 2012 and heard nothing not one reply... Where were u then? Well with no help from anyone but myself i got ahold of corp and i got it taken care of. With no help but the royal run around from the first few levels of customer service. Im not going too mention any names or bad mouth gm i got a bad car and had an even worse experience at the dealer. It was only in the shop once. The person in corp said it was the best buyback deals they had ever seen 10 cents a mile and gifted me the diff in msrp went from a 2012 m6 ss rs too a 2013 auto with mylink and nav all options. Gm steped up and took care of me and stood behind their product and will forever be a gm customer for life. However back too my point. This has been bothering me all day... Thinking about what too say. I think ill sum it up too this. I feel that we are all in a diff class of car owners. I believe camaro 5 deserves more then just a 1st level of support. For instance what are u gonna do for me? I dont think u can do anymore then i can honestly!!!.sorry if this offends anyone but ive seen u post too many times in the threads i and others have made . So heres your chance Mr. Customer serv. Show me what u can do i already have an appt set up and a rental lined up i dont see how theres really anything u can do other then mail me the update on a jump drive!!!

This really bugged me. This is a community and most of us are always willing to help where and whenever we can. Brandon has helped me in the past and I think someone just woke up on the wrong side of the bed yesterday morning. No one has to be here, but people choose to come to C5. There is no obligation on anyone's part but most of the time everyone is more than willing to help.

I am sorry that things didn't go smoothly for you but I think you just handled that poorly.

[rush2112]

I would just like to see a plain language explanation of the software upgrade. I cant believe there is not a PDF available.

[RedWingsZL1]

hahaha. Yea, It's all GMs fault. They should apologize for offering to apply a 'recall' / software update to your radio for you.

They should also apologize that the download corrupted 1/2 way through.

They should also apologize that it interferred with your day.

They should apologize for offering you a 'rental' car while they fix the radio in yours. For free.

[jperaino]

I had this recall done today. It took about 1 1/2 hours. It reset the radio and NAV system. Lost all address book entries and time and date had to be reset. It is supposed to fix voice recognition problems and it adds symbols to the rear camera screen.

[Jalberdi99]

Is the update free?

[JimE]

Originally Posted by Jalberdi99

Is the update free?

Covered under warranty. Otherwise the usual hourly charge applies.

[Bardo]

Hi can anyone tell me where or to contact to get an upgrade to 2013 zl1 Gps to aust maps please cheers Bardo

[Mean Green Z28]

Please for the love of g*d .. get your use of "to" and "too" correct!!!

It was "to" much "too" handle!