Take my car in for repairs and this is how the dealership return it to me!!

[jravenfan]

shan1997, the insurance company issued them supplemental funds to do the work, I would contact them first and if that doesn't work contact an attorney. You should expect your car to look like it was before the accident and nothing less.

[christianchevell]

The final pic looks good, the first two pics show obvious rebuilding of the area of the corner of the bumper to make it loo more like it should until number three where they hit the mark, I do imagine its a pain in the butt to repair plastic but no way it should have taken that long, you just got stuck with a bad repair over and over because someone could not apply epoxy resin enough and sand well enough to shape your corner area. I imagine you got bumped up to thier master painter after they kept wasting your time and that of what ever young apprentice kept trying to pass off his work.............Or they just did not see it as a priority before until you became a thorn in their side............After the first repair I would have been so F in hot Because thats a bad joke............And you are just another car they are trying to rush out with the least amount of money spent.....well now after repairing it over and over to do it right.......not so cheap for them.......Dad always said: Any job worth doing is worth doing right...............

[shan1997]

I felt the same thing. It was as if something hit the damaged side in the process of the paint drying or something. I really did get a bad deal. Hopefully I never get into another accident but now I know. Don't had they check over or sign it until repairs are done to my satisfaction. None of what happened should have ever occurred. I will not be returning to this same dealership again. The trust in quality work being done is out the window. At this point if they keep trying to repair what they messed up it will end up looking worse. Bottom line I paid too much money for my car to have them not do. Quality job. I guess it will never truly look like the other side...

[benji1997]

shan1997....seriously take your photos to a reputable lawyer and sue them. You have all the evidence you need.

[sloSS]

I'm sorry to hear about the repair troubles you went through!
When my Porsche was tagged at a traffic light with a Tahoe's tow hook, I took it to one of THE high-end body shops in Atlanta for repair. Three repair attempts including two meetings with the shop owner and it still wasn't right. I gave up.
Fast forward one year to a grocery store parking lot. I returned after shopping to find the left front fender of my 997 caved in - probably due to someone attempting to drive into a space while pushing the cart forward with their vehicle...
I took the Porsche to Jim Ellis' Body Shop, a dealer where I've purchased new Porsche's, a used BMW, and a new Chevrolet. I too was skeptical using the dealer's body shop, but received the highest quality body and paint work I've ever had. Click on "my garage" and see the left view of the car where they did the work.
My point being just because you take your vehicle to the shop with the highest and best reputation doesn't doesn't mean you'll receive that level of work and that not all dealership body shops are poor choices.

[Chevrolet Customer Svc]

Originally Posted by shan1997

I was involved in an accident about 1 month ago. The other party accepted responsibility for making an improper turn causing the accident and her insurance company paid for repairs. I took it to my place of choice( my dealtership where I brought the car).Afte tht repairs( 9 day), I went to pick up my car and as anyone would do, looked it over to make sure all was in order and I found a blemish on the driver side edge of bumper( by the tire) i.e. Picture #1 below

I ask what happened and they were not clear on the cause of the blemish but advised me to bring it back in 2 days to have it "sanded and repainted". Asked how long this would take and body shop guy said 15 minutes. I should have known that wouldn't be the case. I take it up to the dealership and they attempt to repair in 15-20 minutes and I was left with a patch up job i.e Picture #2 below It looked better than the original damage but nowhere close to what it should be, Close up pics still revealed damage/blemish

The repair still was not acceptable to me. I was basing the way it should look to same area on the passenger ( non-damaged side) and the sides didn't match and paint job was rushed. I let them know I wanted it fixed correctly. At this point I thought only way to match it on both sides was to get a total replacement of the bumper even though it was that one area they couldn't seem to get right. Anyway! I take it back to the dealership for the second time( and they keep it a week). I go to pick it up and again check it out to make sure sides matched and I was happy with the repair. I look close and as you can see in Picture #3 there is a chip at the top where the two pieces meet. I again ask what happened and they said looks like chipped paint. They said they could use a paint stick and just go over the part that looked un-painted. I asked if I were to wash my car in the future, would it rub or come off and he said no. I guess we will see about that. I could have said fix it again but by this time, I am frustrated because they can't seem to get that one side right and i had been without my car the first time for 9 days and then most recently 7 days. I had to pay for the rental car because the girl's insurance wouldn't cover it. Second time, the dealership foot the bill because it was their repairs that needed to be made. I guess I can't quite understand why it would have been returned to me in the shape it was in the first place and why they did a rush job trying to fix what was damaged. And why they don't check the quality of their work. You trust your dealership to do you right and not be disappointed.

Photo #4 is after he touched it up with some paint. I'm still not totally convinced it matches the other side perfectly and even asked to have a whole new bottom portion of the bumper to ensure it matched. But they would not. The last photo #5 below is what it looked like on the non-damaged side. This was my point of comparison. To the naked eye, it probable looks like it matches but I know what it should look like and that bothered me. If you all were comparing photo #4( final product after being returned to me damaged and 2 repairs later) and #5( non-damaged passenger side ) would you say this is good as it's going to get?? BTW I'm at the store today and look at what looks like a streak on my trunk. I try to wipe it off and its a long, deep scratch that was not there before I took it in twice to be repaired, smh. I guess if it wasn't for bad luck, I wouldn't have any at all. Didn't think to look back there, work done was on the front end. I used the trusty touch up paint they used and gave me after to try to cover it up.

Bottom-line, you trust your dealership to make sure necessary repairs are made and that it's done in a timely manner with best cosmetic result. I don't understand what it was returned to me damaged and then after the second time having it repaired it still was not quality work done ( chipped paint). The shop manager said, man you have a good eye. Uhhh,no... anyone with eyes could see the blemishes and chipped paint. Whatever happened to customer satisfaction. Wasn't trying to be difficult but I just wanted my car returned to me like it was before the accident and wanted sides to match. Don't think I was asking for too much. Very disappointed with my dealership

shan1997,

Really sorry to hear about your accident and we hope you are in good health following that unfortunate circumstance. Second, extremely sorry to hear about this situation with the dealership. Do you have a open case with GM Customer Service regarding this? If not, please send me a private message so I can start one for you. It is our priority to instill confidence in our customers, not take it away. I look forward to hearing from you!

William R.
Chevrolet Customer Care

[lbls1]

Keep after them. Judging by the pics the repair would be unacceptable to me. If the patch work doesn't match or has a poor apearance, then I would demand a repaint of the bumper. You will need to be a little active with the dealer when it comes to repainting the bumper, because a lot of places do shortcuts by not putting in the flex additive.

Continue to press your case with the dealer if you are not satisfied; You probably should open a case with Chevy's customer service at this point. I had a similar situation with paint failure at the bumper, and Customer Service was a great aid in my case. Take that with a grain of salt, but do use all of the avenues available to make your repairs satisfactory.

[shan1997]

@lbls1, do you think repainting the bumper would improve the looks? It looks like there is some sort of debris stuck in between the spaces

[Nessal]

If these poor pics can capture the paint mismatch, I can't even imagine how bad it is in person.

[lbls1]

Originally Posted by shan1997

@lbls1, do you think repainting the bumper would improve the looks? It looks like there is some sort of debris stuck in between the spaces

If the repaint is done properly, the work should be as good as the original in appearance. A skilled body repair and paint shop should be able to do the repairs properly. Spot repairs are tricky, because the repair has to blend in with the rest of the paint work. An average or mediocre shop will do some type of patch and spot paint and try to pass it off. At quick glance the repair will look ok, but on close inspection you'll see the aftermath of the repair work (and with black paint it shows everything).

I recommended to have the entire bumper repainted because with a dealership sponsored body shop, you don't have a control on the quality. A tricky repair done by a mediocre shop will make the bumper look worse, so a repaint may actually be a better alternative. The shop's work should be at least better than average quality (not easy to find, unfortunately as per my experience).

[OHIOSS]

What a bunch of crap, someone else is responsible for damaging your car and you can't even get it fixed properly. I would be so pissed off! It's hard to fight an insurance company, it's their job to pay the least about of money and they are good at it because they do it every minute of every day.

Good luck, I feel your pain.

Russ

[Mr. iNCREDIBLE]

oh gawd that orange peel in the paint looks horrible.

[shan1997]

I'm going to take it back in and see if they are willing to make this right and if not i will definitely weigh my options. If they cannot or will not accommodate I will have to get other parties involved. I said i wanted a whole new bumper but the Shop manager explained to my uncle that a new bumper would cost 3-4,000 and the other parties insurance didn't pay for replacement of bumper only repair!?

@sloSS I will check out that body shop, may be an option

@lbls1 what does opening a case with GM customer service consist of and how can they help, just curious how it works.

[Angrybird 12]

Originally Posted by shan1997

I'm going to take it back in and see if they are willing to make this right and if not i will definitely weigh my options. If they cannot or will not accommodate I will have to get other parties involved. I said i wanted a whole new bumper but the Shop manager explained to my uncle that a new bumper would cost 3-4,000 and the other parties insurance didn't pay for replacement of bumper only repair!?

@sloSS I will check out that body shop, may be an option

@lbls1 what does opening a case with GM customer service consist of and how can they help, just curious how it works.

A new bumper cover is not near that, less than $350 plus paint. That's BS...
Go to GM partshouse and look it up, then print it out and show them the actual cost you can buy it for.