Longest GM has bayed vehicle

[Oldag]

The problem could be confined to a batch of parts or certain days of assembly.

This would explain why more recent orders have been delivered.

Understand the frustration though.

My 1le ordered 4/16 was delivered to me a month later.

[MarilynMonbro]

Car was built on 4/23....Still hasnt moved an inch. It's nice to see Reggie B. is still as uninformed as everyone else, because its obvious the quality assurance is really just GM's way of saying "we ****ed up".

[Chevrolet Customer Svc]

Originally Posted by Performance Enthusiast

Reggie - Why does it take 7-8 weeks to complete a quality assessment on a Camaro? The truth is it does not, and the only rational conclusion is that there IS something wrong with the cars and it needs to be corrected before the cars are shipped.

Why does GM customer service feel it is not necessary to be honest and upfront with its customers who are purchasing $40-60k cars and tell them the real reason these cars are being held at the plant for months?

There are ZL1/1LE's that were built 3 weeks ago that have been delivered to the dealers, but the same car built 7-8 weeks ago is still on hold at the plant. Does this mean the cars built 3 weeks ago did not receive the "special" quality assessment? Does this make any sense to anybody?

It is the misguided and uninformed responses like the one you posted above and other very similar responses from other GM customer service members on this matter that gives me low confidence in GM customer service overall and gives me concern about how any potential future issues may be resolved on my $60k purchase from GM.

Performance Enthusiast,

I want to reiterate that we understand the frustrations that are present with customers awaiting the conclusion of the quality assessment review and strive to communicate any updates as soon as we are informed of them. We appreciate and value your patience on this matter.

Reggie B.
Chevrolet Customer Care

[Toxikk]

so sick of the canned responses and misinformation. "we understand" meaning something will be done about it? or "we understand" meaning we are pretending to hear you and just dont give a shxt? i have gotten the same response from CC no matter who i talk to, even the guy on the phone. can i be this screwed up when it comes to making payments? boy i bet chevy would be up my ass 1 second after the deadline if i missed. i am going to come up with some clever canned responses for when that happens.

oh i checked with my bank but my account is on quality hold. i will strive to communicate any updates as soon as i am informed of them. i appreciate and value youre patience on this matter.

Brandon
Trying hard to want to be a Chevy Customer

[Performance Enthusiast]

Originally Posted by Chevrolet Customer Svc

Performance Enthusiast,

I want to reiterate that we understand the frustrations that are present with customers awaiting the conclusion of the quality assessment review and strive to communicate any updates as soon as we are informed of them. We appreciate and value your patience on this matter.

Reggie B.
Chevrolet Customer Care

Reggie, unfortunately you didn't answer a single one of my questions, I would like actual real answers to my questions instead of just a generic response.

[Toxikk]

Originally Posted by Performance Enthusiast

Reggie, unfortunately you didn't answer a single one of my questions, I would like actual real answers to my questions instead of just a generic response.

good luck. i called "customer care" and the dude gave me the same exact responses. may be time flipping to page 2 in the playbook. this is a joke.

its bayed, no its shipped, no its waiting for a rail car, no wait we lied, its bayed.

COME OOONNNNNNNNNN

[MarilynMonbro]

Ya Toxikk, mines been kinda like that too. First it was bayed, then awaiting transportation to dealership, the bayed again, and now its awaiting transportation. Chevy is now the Bernie Madoff of the auto industry. I give them my money yet no return! NONE WHATSOEVER!!!

[Toxikk]

i would get it if it had left the damn plant. but to the best of my knowledge its still sitting there collecting dust and cracking the tires. i just wish SOMEONE could give up the STRAIGHT details without trying to avoid the question. everybody i talk to has something totally different to say. such bs.

[JimE]

Originally Posted by KlugSS

This has nothing to do with problems, recalls, etc. if it was i wouldn't have received mine. I was the one toxikk was talking about, ordered 4/16 received 5/23.

I never said it did.

[SlowSS]

Well I will just say this, I bought my 1LE here in GA 2 weeks ago tomorrow and I drove the car for 1 day.....thats right 1 day! I took the car back to the dealer that Monday as there was a couple of scratches and dings that need to be addressed as well as the A/C just wasn't right. Well they got all of that fixed, but after they did a "quality check" it was found that the electrical power steering may have some issues. I was more than just upset, but they assured me that the car would be fixed and that there was not going to be any issues after fixing the car.

Well, here it is almost 2 weeks after purchasing my "dream" car and I can't even drive the thing. The dealer has done an outstanding job at keeping me informed and what the issues are that they are having. They have even agreed to pay the first months payment as well as seeing about getting an accessory (heritage grill).

Here is a short timeline.

Saturday: 5/25/2013: Purchased my 1LE

Monday (Memorial Day): Was only taking it in as previously discussed to fix the above mentioned issues.

Wednesday: 5/29/2013: I received the call about the car and the quality control issue with the electric steering.

Friday: 5/31/2013: Received a call stating that GM was trying to find the part for the steering and that it wouldn't be until Monday before they got an answer.

Monday: 6/3/2013: Received call stating that they found the part and that it would be here on Wednesday and I could pick up the car that afternoon.

Wednesday: 6/5/2013: Call placed by me asking how things were going. Found out that UPS damaged the part in transit and that GM found another part and that it would be shipped overnight and that they would have the part first thing in the AM and that the car would go through the final detail and I could pick up the car on Thursday.

Thursday: 6/6/2013: Received call stating that they were having issues with the new part and that the Service Manager would call me first thing in Friday AM.

Friday: 6/7/2013: Call placed by me asking what was going on. I was told that the new part wasn't being read by the BCM and that a GM engineer was writing a custom program so that the car would read the new part. They then spoke about possibly finding me another car identical to the one I purchased, but that they were waiting to hear back from GM this afternoon.


I will close with this statement to everyone that is frustrated about not receiving their cars. I completely understand that you are excited about the new purchase, but what would make you even more upset is if you had the car, fell in love with it in one day, and then have barely even seen the car in 2 weeks. It has been a stressful 2 weeks with emotional highs and lows. Meaning "Hell yeah I get to pick up the car tomorrow", then getting the call saying "No". Friends saying that you are an idiot for trading your perfectly good 2010 SS for a car that has been at the dealer since day one.

This post is not to bash anyone as I feel like my dealer is doing an outstanding job with trying to get the issues resolved, but I feel like GM has let me (us) down big time. I'm embarrassed to even tell anyone about the car. I feel like GM has cheated me and that is unacceptable.

[SlowSS]

Well, I just got the call and the car is fixed woohoo. And no I'm not trying to rub it in