Dealership Service Issue - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

cd3neil19 · 07-20-2013, 07:15 PM

Thursday afternoon I get in my car and start it up, I noticed the gauges didn't go through their normal sequence with the back and forth stuff(the oil pressures ones voltages etc worked). I thought that was odd, since it had never happened before. I decided to turn the car off and try it again and still no luck. When I began to drive the car, my speed odometer nor RPMs were moving(just stuck on zero). The only way I could tell how fast I was going was through the screen in the middle. I called to make appointment with dealer for friday morning, they said they got the issue resolved. It was happening due to a fuse in the fuse box being "dirty", and they had cleaned it but my warranty word not cover it since it is considered "maintenance" for the cleaning. I was charged $98 dollars for a hour of labor. Of course everything works fine when I leave the dealership, couple of hours later I get back in the car and the same thing is going on. Service is closed for the weekend, but when Monday comes I will be going back. Do I deserve to have my money refunded and have them find the real issue? I am pretty sure it has to be directly related to the gauges and that should be under my warranty (I have a extended warranty also). Sorry for the long story.

batman53201 · 07-20-2013, 07:16 PM

yup, refund

F-16 Camaro · 07-20-2013, 07:19 PM

First of all the service department shouldn't do any repair without your consent. Furthermore, when they call you to get consent they should discuss whether the warranty will cover it.

If the warranty didn't, they still narrowed down the problem to a fuse.

Well in theory. Obviously it wasn't a dirty fuse as it is happening again.

So I would demand a refund for the last BS fix, and I'd personally direct their troubleshooting.

Like, check for voltage at the gauge disconnect. If no voltage is detected, keep shooting wires forward until you find voltage.

Or the gauges could be based on resistance/ohms, which is even easier.

Regardless, get the name of the Service Manager and get your situations fixed both financially and mechanically.

SSGUNNER · 07-20-2013, 07:20 PM

Sux. Yes u should get a refund.

cd3neil19 · 07-20-2013, 07:27 PM

Quote:

Originally Posted by F-16 Camaro

First of all the service department shouldn't do any repair without your consent. Furthermore, when they call you to get consent they should discuss whether the warranty will cover it.

If the warranty didn't, they still narrowed down the problem to a fuse.

Well in theory. Obviously it wasn't a dirty fuse as it is happening again.

So I would demand a refund for the last BS fix, and I'd personally direct their troubleshooting.

Like, check for voltage at the gauge disconnect. If no voltage is detected, keep shooting wires forward until you find voltage.

Or the gauges could be based on resistance/ohms, which is even easier.

Regardless, get the name of the Service Manager and get your situations fixed both financially and mechanically.

Thank you for your suggestions, I will definitely mention those ideas to them for a possible fix. I also feel like the car is holding gears longer due to this issue as well, but it also may be psychological because I'm paranoid.

Bonanza7 · 07-20-2013, 07:30 PM

Always use a credit card so you can bounce the fraudulent charge

2014v6 · 07-20-2013, 07:35 PM

i had a 2008 gmc crew cab 5.3... the gauges would all of the sudden just max out on every gauge.. no other electric problems in the truck... i took the truck in and they checked it over could not duplicate issue.. i took it in 2 more times and to make a long story short i showed them pics on my phone of the fault... still wasnt good enough so i demanded a new insturment cluster and after talking to the service mgr i got my request...

my guess it could either be the elec connection or just an internal issue in the cluster... dirty fuse is a bs reason.. with an intermitent issue they should have atleast check the power connection in the back.. sometimes you gotta be a butt to get something done in the service dept..

YES refund... if they didnt get your authrozation to fix it. its on them...

cd3neil19 · 07-20-2013, 07:44 PM

Quote:

Originally Posted by 2014v6

i had a 2008 gmc crew cab 5.3... the gauges would all of the sudden just max out on every gauge.. no other electric problems in the truck... i took the truck in and they checked it over could not duplicate issue.. i took it in 2 more times and to make a long story short i showed them pics on my phone of the fault... still wasnt good enough so i demanded a new insturment cluster and after talking to the service mgr i got my request...

my guess it could either be the elec connection or just an internal issue in the cluster... dirty fuse is a bs reason.. with an intermitent issue they should have atleast check the power connection in the back.. sometimes you gotta be a butt to get something done in the service dept..

YES refund... if they didnt get your authrozation to fix it. its on them...

I did a little searching, and have found the GM Service Bulletin for this issue. It seems to be happening in 2010 models. The correction listed is either replacing the entire panel or reprogramming the instrument panel cluster. I'll have it printed out and have this in their face, if any argument is given back.

cd3neil19 · 07-20-2013, 07:46 PM

Quote:

Originally Posted by Bonanza7

Always use a credit card so you can bounce the fraudulent charge

Always swiping the Mastercard for safety!

05stram · 07-20-2013, 09:27 PM

cleaning the fuse box is maintenance? I cannot find that in the manual anywhere and in my 46+ years with cars I have never heard of it never.

cd3neil19 · 07-20-2013, 09:47 PM

Quote:

Originally Posted by 05stram

cleaning the fuse box is maintenance? I cannot find that in the manual anywhere and in my 46+ years with cars I have never heard of it never.

Exactly, and the next thing im expecting to hear when I go back Monday is. "It's your aftermarket exhaust that's causing the issue."

matthew9440 · 07-20-2013, 11:26 PM

I agree that they should have charged you for the cleaning in the context that actually fixed your issue. Just considering dirt in the fuse box isn't a defect on the manufacturers part. If it didn't fix it then they need to figure out what will. If it is something covered under your warranty ask for a refund. If it is not then I wouldn't expect to pay again as they should repair it free of charge because they misdiagnosed it the first time. Or whatever it may be they should give you a 98 dollar discount. That's what I would do if I was them.

05stram · 07-21-2013, 07:33 AM

Quote:

Originally Posted by matthew9440

I agree that they should have charged you for the cleaning in the context that actually fixed your issue. Just considering dirt in the fuse box isn't a defect on the manufacturers part. If it didn't fix it then they need to figure out what will. If it is something covered under your warranty ask for a refund. If it is not then I wouldn't expect to pay again as they should repair it free of charge because they misdiagnosed it the first time. Or whatever it may be they should give you a 98 dollar discount. That's what I would do if I was them.

If dirt is in the fuse box - unless he opened it up or left it uncovered how is that not a manufacturing problem? If the fuses corroded or varnished still a manufacturing problem as the materials are incompatible or the tension of the fuse holder is incorrect yet a manufacturing problem. I can pull the fuses on my service truck and the ends are noticeably cleaner than the part not in the holder as should be.

kmthor00 · 07-21-2013, 01:20 PM

Quote:

Originally Posted by 05stram

cleaning the fuse box is maintenance? I cannot find that in the manual anywhere and in my 46+ years with cars I have never heard of it never.

Dirty fuse? You. Have. Got. To. Be. Kidding. Me!
I would have been rolling on the floor in laughter.

07-20-2013, 07:15 PM	#1
cd3neil19 Drives: '10 2SS/RS & '14 Range Rover Sport Join Date: Apr 2013 Location: Columbia, Missouri/Chicago, IL Posts: 195	Dealership Service Issue Thursday afternoon I get in my car and start it up, I noticed the gauges didn't go through their normal sequence with the back and forth stuff(the oil pressures ones voltages etc worked). I thought that was odd, since it had never happened before. I decided to turn the car off and try it again and still no luck. When I began to drive the car, my speed odometer nor RPMs were moving(just stuck on zero). The only way I could tell how fast I was going was through the screen in the middle. I called to make appointment with dealer for friday morning, they said they got the issue resolved. It was happening due to a fuse in the fuse box being "dirty", and they had cleaned it but my warranty word not cover it since it is considered "maintenance" for the cleaning. I was charged $98 dollars for a hour of labor. Of course everything works fine when I leave the dealership, couple of hours later I get back in the car and the same thing is going on. Service is closed for the weekend, but when Monday comes I will be going back. Do I deserve to have my money refunded and have them find the real issue? I am pretty sure it has to be directly related to the gauges and that should be under my warranty (I have a extended warranty also). Sorry for the long story. __________________ Silver 2010 L99 SS/RS Mods: Magnaflow Competition Series Exhaust, 20% Window Tint, Blacked out LED tail lights, OEM Color matched mudflaps.

07-20-2013, 07:16 PM	#2
batman53201 Account not blocked Drives: The Batmobile Join Date: Mar 2013 Location: wisconsin Posts: 2,158 View My Garage	yup, refund __________________

07-20-2013, 07:20 PM	#4
SSGUNNER Chu no guat a hasa is? Drives: 14 Jeep G Cherokee Overland HEMI Join Date: Jun 2011 Location: Some where in So Cal Posts: 4,272	Sux. Yes u should get a refund. __________________ 11 2SS/RSL99No Longer Stock (Sold) 6/19/14:AAC Plasma DRL's \| Plug n play harness \| Elite CC \| Tint: 35% & 5% \| LED Dome light \| Show-N-Go Plate Holder \| Flowmaster AT \| C.A.I. Intake \| VMAX CNC Spiral Ported TB \| Husky Splash Guards

07-20-2013, 07:35 PM	#7
2014v6 Drives: 2014 black 2 LT Join Date: Jun 2013 Location: Fort Worth TX Posts: 639	i had a 2008 gmc crew cab 5.3... the gauges would all of the sudden just max out on every gauge.. no other electric problems in the truck... i took the truck in and they checked it over could not duplicate issue.. i took it in 2 more times and to make a long story short i showed them pics on my phone of the fault... still wasnt good enough so i demanded a new insturment cluster and after talking to the service mgr i got my request... my guess it could either be the elec connection or just an internal issue in the cluster... dirty fuse is a bs reason.. with an intermitent issue they should have atleast check the power connection in the back.. sometimes you gotta be a butt to get something done in the service dept.. YES refund... if they didnt get your authrozation to fix it. its on them... __________________ Ordered:May 18 2013 2000 status 6-11-13 3000 status 6-12-13 TPW 7-22-13(6-14-13) 3300 status 6-28-13 3400 status 7-18-13 3800 status 7-20-13 4200 status On its way home 6000 status 7-31-13 first camaro ever... Sold 7-5-14.. thank you oshawa assembly

07-20-2013, 11:26 PM	#12
matthew9440 Drives: 2010 Camaro 2SS/RS Join Date: Aug 2012 Location: DuBois, PA Posts: 1,039 View My Garage	I agree that they should have charged you for the cleaning in the context that actually fixed your issue. Just considering dirt in the fuse box isn't a defect on the manufacturers part. If it didn't fix it then they need to figure out what will. If it is something covered under your warranty ask for a refund. If it is not then I wouldn't expect to pay again as they should repair it free of charge because they misdiagnosed it the first time. Or whatever it may be they should give you a 98 dollar discount. That's what I would do if I was them. __________________

07-20-2013, 07:19 PM	#3
F-16 Camaro Drives: 2010 Camaro 2SS Black Join Date: Jun 2013 Location: Alamogordo, NM Posts: 608 View My Garage	First of all the service department shouldn't do any repair without your consent. Furthermore, when they call you to get consent they should discuss whether the warranty will cover it. If the warranty didn't, they still narrowed down the problem to a fuse. Well in theory. Obviously it wasn't a dirty fuse as it is happening again. So I would demand a refund for the last BS fix, and I'd personally direct their troubleshooting. Like, check for voltage at the gauge disconnect. If no voltage is detected, keep shooting wires forward until you find voltage. Or the gauges could be based on resistance/ohms, which is even easier. Regardless, get the name of the Service Manager and get your situations fixed both financially and mechanically.

07-20-2013, 07:30 PM	#6
Bonanza7 Account Suspended Drives: 2010, Rally Yellow, Black stripes Join Date: Jul 2010 Location: Phoenix Posts: 2,363	Always use a credit card so you can bounce the fraudulent charge

07-20-2013, 09:27 PM	#10
05stram Drives: 2013 RS - 2013 2SS/RS - 1971 RS Join Date: Sep 2012 Location: West Virginia Posts: 1,027	cleaning the fuse box is maintenance? I cannot find that in the manual anywhere and in my 46+ years with cars I have never heard of it never.