Camaro SS manual shipment (not production) hold officially confirmed by GM (UPDATED)

[Hylton]

Originally Posted by UCF w00t

GM still thinks of their dealers as being equal customers as consumers. THAT needs to change. I don't give a crap who writes you the check, CONSUMERS are their customers!!!! Dealers are just middle men!!!!!

I whole heartedly agree with you Adam. Dealers should be treated like suppliers, not customers. What are they supplying? Service! How is it possible for GM to treat them as customers when they are the face of GM to the consumer? Failure to change this core philosophy will just have the customer (the true customer) shopping elsewhere.

[Supermans]

Originally Posted by Hylton

I whole heartedly agree with you Adam. Dealers should be treated like suppliers, not customers. What are they supplying? Service! How is it possible for GM to treat them as customers when they are the face of GM to the consumer? Failure to change this core philosophy will just have the customer (the true customer) shopping elsewhere.

Thank you Hylton and UCF w00t.

Originally Posted by Dragoneye

Changed?? I'm sorry, but I completely disagree. What other company do you know of that gives car-by-car updates upon request via an unsanctioned enthusiast site?! I feel I need to remind you...we do not take priority over any and all situations just because we're enthusiasts. It sucks a little bit, considering how long we've stuck with this. But if, like Hylton said, there is serious risk of the dealer not paying for the car...I wouldn't give the car to them either!! And don't tell me you would....

As for information...I have no doubt that somewhere in the franchise agreements, there's probably some privacy clause that prohibits them from bypassing the dealer in such a situation. GM may have been able to deny renewals of thousands of contracts, but they can't violate them.

You completely disagree? I don't understand why you choose to defend this anti-consumer practice or simply accept it because that is how it always has been. I would like to know if anything has changed after bankruptcy since all those franchise laws since the new Dealer Agreement did supersede them. If all remained the same without change when there could have been, then that to me shows a lack of respect toward the customer.. Also, I was not just talking about enthusiasts but all customers..

[IROCanSS]

I just want an update....

Is there a M6 on the SS hold due to the tranny problem AND is there a 1SS and 2SS hold in general based on supply issues?

There was a post that claims the V8 cars are on hold due to supply issues.

I have a TPW of 8/3 but not really sure what that means. Well I know it is target production week but does that also mean that there are parts available to build my car?

For instance lets just say there were NEVER going to be any more LS3 engines made... since I have a TPW does that mean the parts for my car would be available but no one could order a V8 now? Just trying to understand the process a bit more. I hope I posed my question correctly.

[fbodfather]

Originally Posted by Supermans

This is where GM's attitude towards leaving the good enthusiasts who pre-ordered needs to be changed. You say GM is not allowed to inform you of any of this?? Not allowed by whom exactly??? It should be in GM's best interest to inform the customer in this situation so the car they pre-ordered and left a deposit for gets switched to a dealer close to them so they can get the car, and GM should help the person get their deposit back, if not GM should offer a credit back to the customer.. Anything less and it is a GM that is thinking about their own pocket book rather than their loyal customers..

Please ....I'm begging you.....

What makes you think GM does NOT want to share info. with you?

We share more info. on this site in a week than some manufacturers have EVER shared.

There are legal reasons why things happen.

And lest you forget: GM does NOT own a pocketbook -- the 'pocketbook' used to be our stockholders........that's changed a bit......and now YOU own a piece of that pocketbook.

Nothing is ever as simple as it seems. Trust me on this.

[Chrisrp454]

Originally Posted by fbodfather

Please ....I'm begging you.....

What makes you think GM does NOT want to share info. with you?

We share more info. on this site in a week than some manufacturers have EVER shared.

There are legal reasons why things happen.

And lest you forget: GM does NOT own a pocketbook -- the 'pocketbook' used to be our stockholders........that's changed a bit......and now YOU own a piece of that pocketbook.

Nothing is ever as simple as it seems. Trust me on this.

My build weeks is 7/20.
On sharing info.
1) I have heard nothing of the issue with the M6 from GM.

2) My dealer has heard nothing from GM on the issue.

3) I have to look up the info on the internet myself to find it out.

So that might be why we the BUYERS, think GM is not telling anything??

[jdurhan]

Originally Posted by Chrisrp454

My build weeks is 7/20.
On sharing info.
1) I have heard nothing of the issue with the M6 from GM.

2) My dealer has heard nothing from GM on the issue.

3) I have to look up the info on the internet myself to find it out.

So that might be why we the BUYERS, think GM is not telling anything??

Well this looks like it comes from GM and for looking things up on internet, thats where most folks get info.
I highly doubt that GM is going to place a phone call to everyone.

The following release comes direct from a GM representative to us:

Quote:
Here's our statement on the matter:

Our engineering team is reviewing data related to the performance of the manual transmission on the Camaro SS, and have temporarily stopped shipment of this model to the dealers.

This only impacts Camaro SS models with manual transmission in production. Camaro SS with automatic transmission, and Camaro LS and LT models are not affected and will continue to be shipped to dealers.

Since this is an "in production" review, we are NOT requesting vehicles be returned for any service or dealer deliveries stopped as a result of this action.
I for one think GM is on top of this and doing a great job handling the matter.
They are still building the ss m6s and putting them in quality assurance hold, that way if there is a mass problem they spend a couple hours on each car replacing the transmission instead of days to build the entire car.JMO

[UCF w00t]

Getting waaayyyy off topic butttt.....

Originally Posted by fbodfather

Please ....I'm begging you.....

What makes you think GM does NOT want to share info. with you?

We share more info. on this site in a week than some manufacturers have EVER shared.

There are legal reasons why things happen.

And lest you forget: GM does NOT own a pocketbook -- the 'pocketbook' used to be our stockholders........that's changed a bit......and now YOU own a piece of that pocketbook.

Nothing is ever as simple as it seems. Trust me on this.

I think you guys are doing great with the info sharing now on here. The problem is that there is no process for a customer to track their car, other than their dealer. Even then, the dealers are often unable to find out some info without calling the DBC and even then may be unsuccessful. In the year 2009, why is all this phone tag necessary? It could be a simple web form accessible to customers that allow customers to input their order number and something like their zip code to validate and prevent bots and just simply print back the info. ONE developer could make this happen in a few hours. We have created hacks, with some help from GM, to get around this, but why can't this just be done the right way? Camaros aren't the only cars that are ordered. I realize it's a small percentage of total sales but it's a percentage nonetheless. ALL customers that order cars have a right to know what's going on without hassling their dealer!

But as has been explained to me by John, apparently the dealer is the actual customer and even though the consumer's name is on the order with all of their information, the order still "belongs" to the dealer. Therefore, GM really shouldn't be sharing any info about a "dealer's" order with some third party. I find this to be utterly wrong. The customer's name is on that order, it's theirs. It's a "customer sold order". They have every right to know what the status is and not be forced to annoy a middle man. Some dealers don't mind but many others do. Even the helpful dealers on here have said that once a week is more than enough and much more would be considered annoying. Why can't the customer check on their order status or hourly if they have nothing better to do with their time?

Originally Posted by Chrisrp454

My build weeks is 7/20.
On sharing info.
1) I have heard nothing of the issue with the M6 from GM.

2) My dealer has heard nothing from GM on the issue.

3) I have to look up the info on the internet myself to find it out.

So that might be why we the BUYERS, think GM is not telling anything??

1) you have heard of the issue from GM if you're reading this thread.
2) Correct. Most dealers couldn't care less about a temporary holdup. The ones that do can read the internet.
3) Yes. I don't see the problem with this. They're trying to give us information directly without playing the telephone game of distortion with dealers! I, as you should as well, applaud them for this.

[CamaroScotty]

I''ll say this, dealerships handle information differentely. Some do well at customer communications, others do not. This is evident because I know a few on the forums that have some information on this development....and others may not. Our General Manager was made known of this specific development a few days ago - about the time it was posted on the internet.

In any case, GM made a communication. What your dealership did with that information, or what they communicated to their customers will vary. Or if the dealership communicated it to their staff. Not every dealership knows about this site, nor do they focus specifically on the Camaro - so yes, I would expect results on communication to be different. My specific focus here is the Camaro, and the Corvette - so I am kept in the loop, so I can better inform my customers.

On the other hand, people are being informed of things almost as fast as they develop. I'm sure things need to be ironed out with cause / solution, and there's more than GM being involved - communications take time, so I surely wouldn't expect a plan in concrete for the world to see in just a few short days. Having a product the best it can be when it gets into your hand is the primary goal of ANY company.

[chevyridinghigh]

Originally Posted by CamaroScotty

I''ll say this, dealerships handle information differentely. Some do well at customer communications, others do not. This is evident because I know a few on the forums that have some information on this development....and others may not. Our General Manager was made known of this specific development a few days ago - about the time it was posted on the internet.

In any case, GM made a communication. What your dealership did with that information, or what they communicated to their customers will vary. Or if the dealership communicated it to their staff. Not every dealership knows about this site, nor do they focus specifically on the Camaro - so yes, I would expect results on communication to be different. My specific focus here is the Camaro, and the Corvette - so I am kept in the loop, so I can better inform my customers.

On the other hand, people are being informed of things almost as fast as they develop. I'm sure things need to be ironed out with cause / solution, and there's more than GM being involved - communications take time, so I surely wouldn't expect a plan in concrete for the world to see in just a few short days. Having a product the best it can be when it gets into your hand is the primary goal of ANY company.

Didn't you say we would have an update today??? What happened to the constraint report?

[NightmareSS]

when are we getting this update? i just wanna know my car is being checked out and not just sitting there! the order after my arrived at my dealer this morning...was put in the system a week or 2 after mine but ordered 2 months after mine...i know this is common but it freakin sucks!

[Treadstone]

Originally Posted by chevyridinghigh

Didn't you say we would have an update today??? What happened to the constraint report?

What are you looking for exactly out of the constraint report.
I posted it 2 pages back.

[chevyridinghigh]

Originally Posted by valleybacker

What are you looking for exactly out of the constraint report.
I posted it 2 pages back.

We were told there would be an update today.

[UCF w00t]

Originally Posted by valleybacker

What are you looking for exactly out of the constraint report.
I posted it 2 pages back.

Unless you have a time machine, no you didn't. The report updates each Thursday. Curious to see if there was a constraint released today.

[Treadstone]

Originally Posted by UCF w00t

Unless you have a time machine, no you didn't. The report updates each Thursday. Curious to see if there was a constraint released today.

I'm looking at it right here, it says "constraint overview", and has all chevy vehicles on it. The MN6 constraint is listed (so this can't be last weeks?)