chevy service is slipping bad

[~Stacy~]

Originally Posted by wocampb

Call the BBB, that was the only way I could get my issues resolved by the dealer when I had my 2010 Camaro. GM Customer Service was a joke, both on this site and over the phone and the dealer wouldn't get involved until they got the letter from the BBB. You can also take it to your state Attorney General's Office, that letter really gets the dealership moving.

Thanks. Going back to my third dealer Monday morning. GM customer service isn't helping. The call me when I'm at work and then when I try to call back my Rep is always with another customer. Then I talk to random people and they get so rude. Purchased 7 new cars thru GM and this is how I get treated.

[Chevrolet Customer Svc]

Originally Posted by ~Stacy~

Thanks. Going back to my third dealer Monday morning. GM customer service isn't helping. The call me when I'm at work and then when I try to call back my Rep is always with another customer. Then I talk to random people and they get so rude. Purchased 7 new cars thru GM and this is how I get treated.

Hi Stacy,

Sorry to hear the difficulties you're encountering involving your case. If there is a specific time you are available for contact, I will happily notify the agent currently handling your case. Feel free to send me specifics.

Regards,

William R.
Chevrolet Customer Care

[~Stacy~]

Originally Posted by Chevrolet Customer Svc

Hi Stacy,

Sorry to hear the difficulties you're encountering involving your case. If there is a specific time you are available for contact, I will happily notify the agent currently handling your case. Feel free to send me specifics.

Regards,

William R.
Chevrolet Customer Care

I'm crossing my fingers that somebody helps me. The first dealer hears the noise just doesn't know where it is coming from in the engine.

[Chevrolet Customer Svc]

Originally Posted by ~Stacy~

I'm crossing my fingers that somebody helps me. The first dealer hears the noise just doesn't know where it is coming from in the engine.

I understand,

If you have any questions regarding your case, I will happily look into it for you and see what's going on.

William R.
Chevrolet Customer Care

[~Stacy~]

So my gm case manager calls me today the one time where I can actually pick up my phone and I didn't because I forgot to charge my smart phone last night and I had to be to work at 5am this morning. Once I get some life back in my phone he leaves a message well I'm closing the case due to unsuccessful attempts of reaching me. Such awesome service.

[Chevrolet Customer Svc]

Originally Posted by ~Stacy~

So my gm case manager calls me today the one time where I can actually pick up my phone and I didn't because I forgot to charge my smart phone last night and I had to be to work at 5am this morning. Once I get some life back in my phone he leaves a message well I'm closing the case due to unsuccessful attempts of reaching me. Such awesome service.

Apologies to hear about the case being closed Stacy. My estimation is that there were numerous unsuccessful attempts to reach you. If you'd like the case reopened (and to be contacted at your convenience), just let me know what time of day is best to reach you and I will notify the specialist.

Kindly,

William R.
Chevrolet Customer Care

[Scott@Bjorn3D]

I hear you Stacy. Acura is what my wife is driving and will probably be my next car.

[~Stacy~]

Originally Posted by Chevrolet Customer Svc

Apologies to hear about the case being closed Stacy. My estimation is that there were numerous unsuccessful attempts to reach you. If you'd like the case reopened (and to be contacted at your convenience), just let me know what time of day is best to reach you and I will notify the specialist.

Kindly,

William R.
Chevrolet Customer Care

I told them numerous times to call me back after 2pm when I got done with work so they call me at 1:53 pm Then the one day they called on time my phone was dead. I have better luck going to talk to them in person. Then I got a nasty message you only went to two dealers not three. I have the paperwork in hand. Don't care......