Top won't retract up or down

[SS PANTHER]

Carwash? I would not recommend taking a vert to a carwash. Good luck with the fix.

[sambocaesar]

Originally Posted by SS PANTHER

Carwash? I would not recommend taking a vert to a carwash. Good luck with the fix.

Thx.
I took it took a carwash bay ... brush and nozzle .. not the automatic kind.

[Jonster]

Originally Posted by sambocaesar

Thx.
I took it took a carwash bay ... brush and nozzle .. not the automatic kind.

I take my car through a carwash once a month and never had a problem. I doubt that is the issue.

[sambocaesar]

Originally Posted by ToddB

There is nothing that engages. it works off of two rams and hydraulic pressure. May have air in the line. Take the tool from the glove box used for putting the top up or down with no battery power. open the valve and retract the top up and down a few times and that will get any air out of the line provided there is enough fluid in the reservoir. Close the valve and try it then.

I copied/pasted description/solution directly from service work order. Essentially, what I could garner from the somewhat 'cryptic' description, is that an (not sure how many) actuator arm was not connected to a ball stud. I asked service person does that mean 'something came loose' or 'was not engaged'? .. She said 'yep, that's about it' ... So, an actuator arm had come detached or came loose, was reattached and switch was re-programmed. Here is the service order below ... what the heck is a PARMINTOR? Haven't tried it yet to see if it's really fixed ... will later this evening:

#1 - MISC: CUSTOMER STATES
THE TOP WILL NOT GO UP OR DOWN WITH THE BUTTOM ONLY MANUALY PLEASE ADV
Caused by
CHECK FOUND CODE B132/SA CHECK FOUND SLOW POSTION
SWITCH AND WENT TO GO TO AND CHECK PARMINTOR FOR SLOW STICK AND TOP SWITCH ALL BY SLOW SWITCH WENT ATIVE/INATIVE.

Work performed by xxxxx xxx (105)
REMOVED RIGHT SIDE REAR SIDE PANNEL TO ACCESS SWITCH FOUND TOP OF ACT. ARM NOT ON BALL STUD.
REINSTALLED ARM AND REPROGRAMED SWITCH. RETESTED TOP NO PROBLEMS AT THIS TIME

[Chevrolet Customer Svc]

Originally Posted by sambocaesar

Had my 2013 vert since august. Has been fine until today. With less than 2500 miles, the top will not retract. When I unlatch the top, and press the hold button, the top moves about 6 inches, then stops while holding the button down. A couple of times when I let go of the button, the motor would continue to run, until I killed the ignition. I released the hydraulic motor and manually raised/lowered to make sure it wasn't catching on something. No problem there. I'm taking it to a nearby dealer, but wanted to see if there is something that sounds familiar to anyone .. Common or not common. I hope this isn't the start of more issues.

sambocaesar,

Sincere apologies to hear about your convertible top concerns. Any frustration this creates is certainly understandable. While you're seeking community opinions and responses, feel free to message us privately and I'd be more than willing to exhaust my options to potentially assist you, especially involving the dealer.

Regards,

William R.
Chevrolet Customer Care

[Angrybird 12]

Originally Posted by sambocaesar

I copied/pasted description/solution directly from service work order. Essentially, what I could garner from the somewhat 'cryptic' description, is that an (not sure how many) actuator arm was not connected to a ball stud. I asked service person does that mean 'something came loose' or 'was not engaged'? .. She said 'yep, that's about it' ... So, an actuator arm had come detached or came loose, was reattached and switch was re-programmed. Here is the service order below ... what the heck is a PARMINTOR? Haven't tried it yet to see if it's really fixed ... will later this evening:

#1 - MISC: CUSTOMER STATES
THE TOP WILL NOT GO UP OR DOWN WITH THE BUTTOM ONLY MANUALY PLEASE ADV
Caused by
CHECK FOUND CODE B132/SA CHECK FOUND SLOW POSTION
SWITCH AND WENT TO GO TO AND CHECK PARMINTOR FOR SLOW STICK AND TOP SWITCH ALL BY SLOW SWITCH WENT ATIVE/INATIVE.

Work performed by xxxxx xxx (105)
REMOVED RIGHT SIDE REAR SIDE PANNEL TO ACCESS SWITCH FOUND TOP OF ACT. ARM NOT ON BALL STUD.
REINSTALLED ARM AND REPROGRAMED SWITCH. RETESTED TOP NO PROBLEMS AT THIS TIME

Sounds like someone misspelled Parameter and active/inactive...
Glad they found what it was.

[not]

I give you credit for your patience. You left without checking it and will try it later.......

Please let us know ASAP, which for you may be next Spring, but still

Best of luck!

[not]

Originally Posted by kevinw

its a 2013, so hope its not a problem with those like the 2011 and 2012,s. hopefully something just a simple fix. good luck with it

Hey Kevin,

Can you give us 2011-12 owners a break? Sure there have been problems with the tops as evidenced by the forum pages here.

Those first ones that were reported here on C5 not only laid the ground work for the rest of us to get our tops serviced and make it a known issue but the frustration they went through is something I wouldn't wish on a Mustang owner. Several had to have their cars bought back, not a fun process.

After all the problems with the original 2011 tops, being rushed into production by a vendor who had troubles...........beyond that, most are still fine and going forward are getting better.

I have a 2012 mfg. 1/2012 and it is okay, but I am paranoid about anything that could go wrong about it. I am hoping the 13's and 14's are flawless, it is a nice top: quiet and keeps the contour of the hardtop.

So, just saying.

[sambocaesar]

Thanks to all for replies and well wishes. Just stopped working and went to check the top retraction up and down, and everything is back to normal. I'm a happy camper. The weather in Florida is beautiful right now ... no rain and mid-80's .. close to perfect for cruising with the top down. Service folks were very nice ... new in my area. They relocated after being bought by group who owns Hyundai/Mazda dealerships ... right next door to Mazda and very close to my home. I'll remember Wm R next time I have questions, etc. I belong to a G20 forum, also. Got a lot of great help there for my 94 G20, which I drive for most of my commuting. My vert is my Friday and weekend car. Thanks again everyone.

[kevinw]

not. sorry, didnt mean to upset anyone. guess i am a little paranoid myself with my car too. since May i have read so much about problems with the verts it took me months to deceide on wheter to go with a coupe or vert. good luck with your car.

[ToddB]

Originally Posted by sambocaesar

I copied/pasted description/solution directly from service work order. Essentially, what I could garner from the somewhat 'cryptic' description, is that an (not sure how many) actuator arm was not connected to a ball stud. I asked service person does that mean 'something came loose' or 'was not engaged'? .. She said 'yep, that's about it' ... So, an actuator arm had come detached or came loose, was reattached and switch was re-programmed. Here is the service order below ... what the heck is a PARMINTOR? Haven't tried it yet to see if it's really fixed ... will later this evening:

#1 - MISC: CUSTOMER STATES
THE TOP WILL NOT GO UP OR DOWN WITH THE BUTTOM ONLY MANUALY PLEASE ADV
Caused by
CHECK FOUND CODE B132/SA CHECK FOUND SLOW POSTION
SWITCH AND WENT TO GO TO AND CHECK PARMINTOR FOR SLOW STICK AND TOP SWITCH ALL BY SLOW SWITCH WENT ATIVE/INATIVE.

Work performed by xxxxx xxx (105)
REMOVED RIGHT SIDE REAR SIDE PANNEL TO ACCESS SWITCH FOUND TOP OF ACT. ARM NOT ON BALL STUD.
REINSTALLED ARM AND REPROGRAMED SWITCH. RETESTED TOP NO PROBLEMS AT THIS TIME

That ball stud is on the end of the small hydraulic ram. It did not come loose. Who ever did your 5th bow did not connect it properly. nothing came loose or disengaged it was not hooked up properly. It will not come off once attached correctly. If you manually opened and closed the top you could easily see that it was not attached unless your blind.

[Angrybird 12]

Originally Posted by ToddB

That ball stud is on the end of the small hydraulic ram. It did not come loose. Who ever did your 5th bow did not connect it properly. nothing came loose or disengaged it was not hooked up properly. It will not come off once attached correctly. If you manually opened and closed the top you could easily see that it was not attached unless your blind.

Don't be so harsh on him, geesh if he didn't know what to look for how could he have seen it? Just because you took yours apart and knew how it works doesn't mean everyone knows.

[ToddB]

Originally Posted by Angrybird 12

Don't be so harsh on him, geesh if he didn't know what to look for how could he have seen it? Just because you took yours apart and knew how it works doesn't mean everyone knows.

Ok me sorry.

[SS PANTHER]

Glad to hear you got your convertible fixed. It is kinda pathetic that they can't spell parameter, position, button, panel, active, inactive, etc. correctly in the service department for a technical job.