Idiot dealer

[firestone_ss]

[


When removing the old tire, the valve on the back of the sensor is frequently broken, but the cost to repair the sensor is only a few dollars.[/QUOTE]

the only time you break the sensor is if you don't know what your doing period.

[Paladinjc]

Originally Posted by CamaroCracka

The average satisfied customer tells three people about their experience. The average dissatisfied customer tells 11.

Very true.

[bucolic]

Well.... maybe on a KIA, lol

Ok I deserve that one

I'm the nicest guy in the world and show tons of respect, thanking them for doing their job etc., right up until something stupid comes out of that persons mouth. Then I make it perfectly clear to them how ignorant their view is and why they really want to do it my way. If they want to be stubborn, I engage whatever resources are necessary to make that company do right. I have not always been successful, but I don't do business with those places either. They probably don't care, but if there enough people like me, and there are, it will be their loss. The average satisfied customer tells three people about their experience. The average dissatisfied customer tells 11.

I have customers myself that I hate to hear from because they are never satisfied, but I know my company depends those revenue streams, so I suck it up and make them as happy as I can. Very rarely does someone go over my head, but even if they do, I don't hold it against them. They are trying to do best by the company, and in my case patients, they work for.

Very true. We really never have any issues because of policies in place. A customer that we feel has special needs that we can't meet we simply refund them in full and steer them towards someone who can help them. IN 30 years I can think of only a few that we have had to do this with.

Of course with a high dollar, depreciating item like a vehicle it gets more complicated. You can't simply refund them and move on like you can with an item that is a few hundred dollars or less.

[CamaroCracka]

Originally Posted by firestone_ss

the only time you break the sensor is if you don't know what your doing period.

could be, I can't afford my own tire changer. I just know I had to replace four of them at a few bucks each. Wasn't worth arguing over.

[Chevy_cowboy]

Originally Posted by CamaroCracka

could be, I can't afford my own tire changer. I just know I had to replace four of them at a few bucks each. Wasn't worth arguing over.

A new TPMS is around $30 each, if they just charged you a few bucks each then I'd imagine you're talking about a rebuild kit, which most good tire installers will insist on everytime. Usually that consists of a new valve core, seal and cap and maybe a washer or locknut for 3 or 4 bucks.

[CamaroCracka]

Originally Posted by Chevy_cowboy

A new TPMS is around $30 each, if they just charged you a few bucks each then I'd imagine you're talking about a rebuild kit, which most good tire installers will insist on everytime. Usually that consists of a new valve core, seal and cap and maybe a washer or locknut for 3 or 4 bucks.

Exactly.