Zaino Poor Customer Support

[rogerdata]

SSOOCH
You are the first to stand up for what is lacking in alot off businesses today!
It is rediculous to think I would go to this much trouble just to rip them off for a $2.50 item.
I honestly did not recieve it!

[patriotpa]

Uh oh! Prostrate yourself before the God Zaino and beg forgiveness, for you have angered the God Zaino! Now all The Disciples of Zaino wilst persecute thee to the end of thy days! Shame!

[Nexus6]

Originally Posted by SSOOCH

Even if the OP is a dick and is trying to rip off the company, Zaino's products are crazy expensive. You think they'd send him five applicators just to shut him up and provide customer service, even if they know they're being took. Golden Rule of Business....."The customer is always right" (even if you know he isn't)

did you read where the Zaino rep said he would send another????.Not only would he send another,but he would send one with tracking to make sure he got it.Because let's face it people,never in the history of the USPS has a package not made it to it's destination .The OP just got bent because life happened and it didn't turn out EXACTLY how he wanted it to.So much so that he registered an account(which he told Zaino he was already a member to) just to Flame a company that WAS trying to make it right.Maybe he misread the email from Zaino,because he did after all ask me if I worked for Zaino after that story of repairing electronic equipment for work.

[SSOOCH]

Originally Posted by Nexus6

did you read where the Zaino rep said he would send another????.Not only would he send another,but he would send one with tracking to make sure he got it.Because let's face it people,never in the history of the USPS has a package not made it to it's destination .The OP just got bent because life happened and it didn't turn out EXACTLY how he wanted it to.So much so that he registered an account(which he told Zaino he was already a member to) just to Flame a company that WAS trying to make it right.Maybe he misread the email from Zaino,because he did after all ask me if I worked for Zaino after that story of repairing electronic equipment for work.

Yeah I read it. The Zaino rep should have just sent one out, no questions, period. People on these boards are such fanboys for Zaino it cracks me up. I think you guys lather yourself up in z5 or z6 or whatever the hell it's called and then spray on some of the accelerator and get off! If anybody talks out about anything it's an instant flame war!! Dude, let's discuss it. I simply stated that the customer service rep should have just sent one out. Asking him to check with his family to see if they took the applicator is an insult. Come on. Like you said, it's a buck! And the stuff is already way over priced. Zaino was wrong in this case. Sorry.

[cliffy]

^^^^^^^^^

Zaino did handle it poorly, but offered to make good. If it was me, I would have not taken the customer to task and just sent it. But the customer went too far as well cancelling the order without trying the wonderful Z6 AstroGlide .....LOL!!

[Nexus6]

Originally Posted by SSOOCH

Yeah I read it. The Zaino rep should have just sent one out, no questions, period. People on these boards are such fanboys for Zaino it cracks me up. I think you guys lather yourself up in z5 or z6 or whatever the hell it's called and then spray on some of the accelerator and get off! If anybody talks out about anything it's an instant flame war!! Dude, let's discuss it. I simply stated that the customer service rep should have just sent one out. Asking him to check with his family to see if they took the applicator is an insult. Come on. Like you said, it's a buck! And the stuff is already way over priced. Zaino was wrong in this case. Sorry.

I think people are just too fragile these days,insulted ? are you serious? . The first time he did send one out without asking any questions. Do you think they should just keep sending them out everytime he calls? .Just because LOTS of people here have had a GREAT experience and no problems what so ever,does not make them Fanboy's.Besides , i think "fanboys" is a term people use when they are trying to piss up a flag pole.

[Bell040]

Sal Zaino is the man.

He emailed me and asked me how I liked the product after my order. I asked him a few questions and he quickly replied.

Bad customer service? I bet he would send me 10 free applicators if I asked.

you must have pissed them off badly... you better stick with Turtle Wax.

[rogerdata]

Originally Posted by Nexus6

No,I do not work for them,and you said it yourself,All this over $1
.Personally for me,the email or the phone call wasn't worth the $1.All he did was ask you to check with other people that live in your home to see if they had it and forgot to tell you.He then stated he would send another WITH TRACKING,to make sure you got it this time (the third time).

So yeah,an email,a phone call,a posting on a forum, is not worth $1 for me.

I don't know who you think you are but you contradict and name call pretty well!
I am done trying to get though to you! You seem way too bent on defending a company that did wrong and won't admit it. It’s too bad that you can't see the point! You have certainly done more today for far less than $1 than you accuse me of above.

[My new Camaro]

the sissys destroy the world. if u look at me wrong i will file suit. and from a person who owns 2 businesses the customer is a real ass pain. not taking sides but there not the problem.

[Tecca]

Maybe this guy has your applicator...

The Applicator Thief

[Tooblue]

Ok so did you return the order of the ZAINO and get the credit for the order once it was returned?

[SNV]

Ok I worked as a shipping manager so I will reply with that side of me.
I have seen a lot of orders not get shipped or put to the side. That is what sounds like happen.

Have you checked with all your
family/friends who may reside at your house?

That should have NOT been said. You never ask a customer that. I don't think the OP would have lied about something like that. Also unless they are working out of their house they can prove that it was shipped. There would be a charge to their account for shipping. Unless they work like it's still the 80's it's all done online and there are records. If the have the proof they should send it to the OP.

[rogerdata]

Originally Posted by Tooblue

Ok so did you return the order of the ZAINO and get the credit for the order once it was returned?

No. I have had the credit card company stop payment and launched an investigation. I did exactly what I said I would do!

They can have their product back unused at any time by refunding my money (making the credit reversal permanent) AND providing return postage!

I do not trust them to return my money if I mail it to them first and I don't belive I should pay for return postage.

[rogerdata]

Originally Posted by SNV

Ok I worked as a shipping manager so I will reply with that side of me.
I have seen a lot of orders not get shipped or put to the side. That is what sounds like happen.

That should have NOT been said. You never ask a customer that. I don't think the OP would have lied about something like that. Also unless they are working out of their house they can prove that it was shipped. There would be a charge to their account for shipping. Unless they work like it's still the 80's it's all done online and there are records. If the have the proof they should send it to the OP.

Thanks for your understanding! I was begining to think that I felt insulted for no reason!
It appears like they work out of their basement they ship USPS.
If they could of supplied real proof of the second mailing, then there would have been no problem and I would have blaimed someone else for non delivery and moved on.